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Basic Email Etiquette MCQ

1. It's sometimes permissible to eat _______ with your fingers.

Asparagus

Fried clams

Soft-boiled eggs

Hot dogs

Answer

Correct Answer: Asparagus

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2. When writing an email, it is generally a good idea for your paragraphs to be _______.

Long

Short

in a huge font making them easier to read

always indented

None of the above

Answer

Correct Answer: Short

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3. Which of the following is the best explanation of 'netiquette'?

Electronic netball practice.

An abbreviation for 'internet etiquette' or even 'ethics on the net,' the correct way to interact in an online setting.

Networking expertise, especially when off-line.

Online chat rooms for sophisticated Mac and PC users.

Answer

Correct Answer: An abbreviation for 'internet etiquette' or even 'ethics on the net,' the correct way to interact in an online setting.

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4. A common online symbol, what is the correct 'emoticon' for a regular 'smiley face' from the list below?

;-)

:-)

:))

(-- :

(-:

Answer

Correct Answer: :-)

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5. What is a very useful last thing to do before sending out any e-mail?

Read the e-mail through for spelling and grammatical errors, to simplify the message if possible, and to check the recipient's e-mail address.

Nothing, the quicker you send it, the quicker they will receive it.

Copy the e-mail at least twice into a word document, as a double precaution.

Check the time, so you can remember when you sent it, in case they call.

All of the above

Answer

Correct Answer: All of the above

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6. When sending an e-mail, why is it a good idea to try and use the cc: field sparingly?

The cc: can be confusing since the recipients might not know who is supposed to act on the message.

Unless the recipient in the cc: field knows why they are receiving a copy of the message, he or she may not act on the message, but assume it is really only for the main recipient.

It can sometimes devalue the main message depending on the context, as it could be seen to depersonalize the main message.

All of the above

Answer

Correct Answer: All of the above

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7. If you are chatting with someone via the instant messenger and text 'BRB', what have you said?

Been Ready Buddy

Been Really Busy

Being Really Bus

Be Right Back

Answer

Correct Answer: Be Right Back

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8. Which of the following best reflects a so-called 'Golden Rule' of etiquette?

Spam your friends.

Remember the human (remember that a real person is receiving the message).

Sometimes act friendly in chat and emails.

Only flame your friends by accident.

All of the above

Answer

Correct Answer: Remember the human (remember that a real person is receiving the message).

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9. What does the phrase 'lurk before you leap' commonly mean on internet sites?

That you should set up a virtual online presence and scare people when they log-in.

That you should familiarize yourself with a website's contents — its purpose, its FAQ, its community — before making a contribution.

a and b

That you should contribute quickly before anyone discovers that you are an unwelcome presence, or only tenuously connected to the site and its online community.

Answer

Correct Answer: That you should familiarize yourself with a website's contents — its purpose, its FAQ, its community — before making a contribution.

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10. What is the best way to treat 'spam' or unsolicited e-mails?

Do not reply to them.

Delete them

Transfer them to your spam folder.

Ignore them (if you notice them, as they are usually transferred to your spam folder automatically)

All of the above

Answer

Correct Answer: All of the above

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11. What does it mean when you type an e-mail in all capitals?

The e-mail is important

The e-mail is an emergency

The e-mail is classified information

The effect is that you are shouting

b and c

Answer

Correct Answer: The effect is that you are shouting

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12. Which of the following is the best description of an 'internet troll'?

Someone who goes trolling on the internet, moving from place to place without settling anywhere in a chat room or on a board.

A funny emoticon made to look like a troll.

Another name for a spammer.

Someone who participates in a message board or chat with the intention to disrupt it in some way.

Answer

Correct Answer: Someone who participates in a message board or chat with the intention to disrupt it in some way.

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13. What should you do if you do not want to type your name at the end of every email you send?

Only sign emails which you send to business associates.

Do not sign at all as people know who the email is from, courtesy your return email address.

Include the 'from' information in the subject line so you can save the time of 'signing' the email.

Create a signature that will get automatically attached to every email you send.

Answer

Correct Answer: Create a signature that will get automatically attached to every email you send.

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14. What does 'flaming' or 'to flame' mean in the online world?

Flaming means delivering a strongly held opinion without holding back any emotion, often offending the person who is 'flamed'.

To grow angry and increasingly upset by a message you have received.

To grow red in the face, embarrassed by certain online content.

To cause a shutdown of your computer and several others on the same network, even if by accident.

Answer

Correct Answer: Flaming means delivering a strongly held opinion without holding back any emotion, often offending the person who is 'flamed'.

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15. Which of the following could be considered as not being 'virtual events,' so you may wish to respond using a more direct reply or regular mail?

Weddings, funerals, engagements, birthdays.

After hours get-together.

Casual meetings related to school or work.

A local prize draw.

Answer

Correct Answer: Weddings, funerals, engagements, birthdays.

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16. What is the purpose of icon-emotions or so-called 'emoticons' in email communication?

They contain important information such as credit card number.

They indicate that the email is urgent.

They are meant for fun and entertainment value.

They act as a signature which is added at the end of each sent mail.

Answer

Correct Answer: They are meant for fun and entertainment value.

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17. What does 'spamming' mean, and is it good or bad netiquette?

Sending online presents or 'spam' to your co-workers and friends (good netiquette).

Sending unsolicited e-mails or communications to people online (bad netiquette).

Both a and b, depending on the context.

Same as 'flaming' (good netiquette).

Same as 'e-mail jousting' (bad netiquette).

Answer

Correct Answer: Sending unsolicited e-mails or communications to people online (bad netiquette).

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18. Why should you not type in all caps when writing an email?

Because it can be difficult to read.

Because it takes up more room and makes the email longer.

Because it is considered 'yelling'.

Because it is tough on your keyboard.

a and c

Answer

Correct Answer: a and c

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19. On a social networking site, which of the following is important to consider — in a personal way - when uploading photographs?

How many images you can upload as fast as possible.

Consider the feelings and reputation of the person whose image you are uploading, especially if the image is compromising in some way.

Whether it is clear that you are the one uploading the images or not.

None of the above.

Answer

Correct Answer: Consider the feelings and reputation of the person whose image you are uploading, especially if the image is compromising in some way.

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20. What is the most important aspect of writing content for a blog, either as a main posting or as a comment on someone else's blog?

Always make your posts accurate and truthful (as well as entertaining) especially if they reflect on your reputation as someone with an online presence.

Make it long and detailed, and occasionally bend the truth a little for the sake of impact, even if you are discovered.

Make the blog colorful, or make your posting in bold, italic or in capitals, for emphasis.

All of the above

Answer

Correct Answer: Always make your posts accurate and truthful (as well as entertaining) especially if they reflect on your reputation as someone with an online presence.

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21. What does 'scrolling the chat screen' in an internet chat room mean, and is it good or bad netiquette?

Looking further down the screen (good netiquette).

Scrolling down to follow the conversation as it develops (bad netiquette).

Posting multiple, often single letter postings so the chat screen scrolls very fast for all users (bad netiquette).

Flicking between multiple chat screens on multiple sites (neither good nor bad netiquette).

None of the above

Answer

Correct Answer: Posting multiple, often single letter postings so the chat screen scrolls very fast for all users (bad netiquette).

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22. What do the abbreviations 'FWIW' and 'FYI' stand for?

For What It's Worth, For Your Information

For Why It's War, For Your Info

For Whom It Worries, Forget Your Instructor

Future Wear Inside Walls, Fool Your Insides

For Whom It Worries, Fax Your Information

Answer

Correct Answer: For What It's Worth, For Your Information

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23. What are vCards and why are they sometimes distracting or difficult for the recipient?

vCards are online invitation cards, but the recipient often does not want to attend the event.

vCards are e-mail that copy in other members of your contacts list automatically, which is often not desirable.

vCards are electronic business cards, but they often take the form of an e-mail attachment, therefore making every e-mail look like it has an attachment.

vCards are online stationery cards used for a variety of events, and therefore business and recreational events can get confused.

None of the above

Answer

Correct Answer: vCards are electronic business cards, but they often take the form of an e-mail attachment, therefore making every e-mail look like it has an attachment.

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24. What does it mean to 'respect somebody else's bandwidth'?

To measure the width of the desktop PC in comparison to a laptop of the same brand.

To open doors for them to fit through, a reference specifically to the real rather than the virtual world.

To be conscious of how much storage space you are controlling in any given communication, since everyone only has limited space.

To allow them two communications for every single communication of your own.

None of the above

Answer

Correct Answer: To be conscious of how much storage space you are controlling in any given communication, since everyone only has limited space.

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25. What is the better solution than using bold or italic to emphasize meaning when e-mailing or posting online?

Use capitals

Use color

Use carefully chosen words and phrases, so that the meaning is clear and not ambiguous and unlikely to cause misunderstandings.

Draw a picture and insert it around the text.

None of the above

Answer

Correct Answer: Use carefully chosen words and phrases, so that the meaning is clear and not ambiguous and unlikely to cause misunderstandings.

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26. How often is it sensible to use 'reply all' when replying to an e-mail?

As often as possible, the more people know the information the better.

Always, as e-mails should have at least two recipients at all times.

Only if the information is really relevant to everyone on the list, otherwise keep 'reply all' to a minimum.

You should 'reply all' about twice as often as you simply 'reply'.

None of the above

Answer

Correct Answer: Only if the information is really relevant to everyone on the list, otherwise keep 'reply all' to a minimum.

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27. Why is it important to be careful with formatting when sending an e-mail message?

It's not - you can format in any style you like, as the recipient will find a way to understand the message.

Because the recipient may not be able to read certain fonts or formats on his or her computer.

It is polite, and looks neater, especially if you use pretty colors.

Sometimes computers have been known to blow up when used with the wrong fonts.

None of the above

Answer

Correct Answer: Because the recipient may not be able to read certain fonts or formats on his or her computer.

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28. What does 'HTH' mean in an email or on a message board?

Happy today happy 0.0

Hope this helps 0.0

Help the human

Happy to help

b and d

Answer

Correct Answer: b and d

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29. Why is it always good to use proper grammar and correct spelling in internet postings like message boards?

People who are non-native English speakers will understand your writing easily.

Good grammar and spelling keep ambiguity to a minimum, thereby communicating the message more clearly. 0.15

You do not want to be embarrassed.

It is good manners, and you can be proud of yourself.

You are always morally judged by how many typos you make.

Answer

Correct Answer: Good grammar and spelling keep ambiguity to a minimum, thereby communicating the message more clearly. 0.15

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30. When forwarding a multi-recipient email, one should remove all of the following information EXCEPT

Sender

Answer

Correct Answer: Sender

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31. Which of the following is NOT a safe way to punctuate after a URL?

https://http://smarterer.com/ .

(https://http://smarterer.com/).

https://http://smarterer.com/.

<https://http://smarterer.com/>.

Answer

Correct Answer: https://http://smarterer.com/.

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32. Which of the following is an email introduction best practice?

follow up to close the loop

keep the introducer on all subsequent replies to the introduction

refrain from asking both parties in advance of the introduction

Answer

Correct Answer: follow up to close the loop

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33. An email signature should be no longer than:

3 lines

7 lines

1 line

5 lines

Answer

Correct Answer: 5 lines

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34. What is the best alternative to sending an image as an attachment?

Use an online hosting service

(all of these)

Fax the image to the recipient

Tell them where to find a similar image online

Answer

Correct Answer: Use an online hosting service

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35. It is necessary for a U.S. based help desk agent to send an email to its British client using the U.K. English spelling.

False

True

Answer

Correct Answer: False

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36. When quoting a long email one is replying to, one should:

summarize the quotation to be concise

substitute each line with a letter to be concise

use "[...]" to be concise

use the entire quote

Answer

Correct Answer: use "[...]" to be concise

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37. How often should exclamation points be used in a business email?

sparingly

never

frequently

Answer

Correct Answer: sparingly

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38. White space in the body of an email:

shows laziness

makes the message seem scattered

is distracting

makes it easier to read

Answer

Correct Answer: makes it easier to read

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39. What does Deliverability mean?

The likelihood that an email gets beyond ISP's and spam filters

The likelihood that an email is read in its entirety

The likelihood that a subject line is noticed by a recipient

The accuracy of a recipient's understanding of a message

Answer

Correct Answer: The likelihood that an email gets beyond ISP's and spam filters

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40. True or False? It is unnecessary to scan an attachment through anti-virus software when sending it via email.

True

False

Answer

Correct Answer: False

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41. "Bcc" differs from "Cc" in its:

visibilty to other recipients

ability to respond the the message

priority in the email chain

ability to see other recipients' responses

Answer

Correct Answer: visibilty to other recipients

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42. When you write an email in capitals what impression does this generally give to the reader?

That you are angry over an issue.

That's how you always send emails.

You think it makes it easier to read.

You want to draw attention to the contents of the email.

That you have left your "Caps Lock On".

Answer

Correct Answer: That you are angry over an issue.

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43. When addressing someone for the first time via email, it's important to refer to them by their:

Middle name

First name

Honorific and last name

Nickname

Answer

Correct Answer: Honorific and last name

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44. When sending emails to numerous recipients, how should you send to keep everyone anonymous? a) To b) cc c) bcc

c) Blind Copy

a) & b)

Answer

Correct Answer: c) Blind Copy

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45. What is an email signature block?

None of these

A program that blocks the recipient from seeing the sender.

Signature information that is appended at the bottom of an email.

A virus that blocks and replaces your email signature.

Answer

Correct Answer: Signature information that is appended at the bottom of an email.

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46. What does NRN mean?

No Reply Needed

Need Response Now

No Recipients Notified

Not Really Necessary

Answer

Correct Answer: No Reply Needed

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47. An <AR> in an email typically denotes what?

Action Required

Already Read

Attentive Response

Anonymous Response

Answer

Correct Answer: Action Required

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48. Which of these words or symbols have the possibility of triggering a spam flag?

Free

Discount

Save

All can be flagged for spam

Answer

Correct Answer: All can be flagged for spam

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49. True or false? The best mode of communication is always email.

True

False

Answer

Correct Answer: False

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50. Which of these are not appropriate types of messages to send by email?

Confirmation of a document received by fax

Revisions to a scheduled meeting time and date

Emotional explanations of misunderstood actions

Lists of what each employee will be bringing to the company potluck

Answer

Correct Answer: Emotional explanations of misunderstood actions

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51. An email that contains content that is not true is known as a:

Plum

Pit

Trap

Hoax

Answer

Correct Answer: Hoax

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52. If an email does not include a response deadline, it is polite to reply:

no later than 72 hours

no later than one week

within 24 to 48 hours

immediately or not at all

Answer

Correct Answer: within 24 to 48 hours

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53. Joke and chain letter emails are:

A main reason for email server overload

A recommended way to increase workplace morale

A relaxing and recommended start to the workday

Typically unproductive and not recommended

Answer

Correct Answer: Typically unproductive and not recommended

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54. True or False? Recipients who are cc'd are expected to reply.

True

False

Answer

Correct Answer: False

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55. If colleagues are CCing you on too many "FYI" emails, what is the recommended response?

Escalate the issue to your superiors

Add their messages to a spam folder so you can address the emails at your leisure

Inform them that you only need to be updated a few times, or when a decision is made

Simply stop reading emails from those individuals

Answer

Correct Answer: Inform them that you only need to be updated a few times, or when a decision is made

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56. What should you not include in email communications?

Sensitive Information

Links to websites

Lengthy details

Your Phone Number

Your Name

Answer

Correct Answer: Sensitive Information

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57. When sending emails what is one feature you should ALWAYS use?

Return Receipt

Spell Check

CC Line

BCC Line

Delayed Delivery

Answer

Correct Answer: Spell Check

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58. To symbolize aggressive shouting through text, one should:

use many exclamation points

use italics

use all capital letters

add spaces between letters

Answer

Correct Answer: use all capital letters

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59. True or false? You are expected to respond to every email you are Bcc'd on.

TRUE

False

Answer

Correct Answer: False

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60. True or False? It is generally best to include as many acronyms as possible in an email to save time.

False

True

Answer

Correct Answer: False

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61. Your subject line should:

use all uppercase letters

always include the name of the person to whom you are sending your message

always be consistent with the body of your email

always be more interesting than your email

Answer

Correct Answer: always be consistent with the body of your email

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62. True or false? It is inappropriate to use a company email list for personal use.

True

FALSE

Answer

Correct Answer: True

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63. You should click on "Reply all" if you disagree with someone on the address list. True or False?

False

True

Answer

Correct Answer: False

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64. What should you do if you do not want to type your name at the end of every email you send?

Do not sign at all as people know who the email is from, courtesy your return email address

Create a signature that will get automatically attached to every email you sen

Only sign emails which you send to business associates

Include the ‘from’ information in the subject line so you can save the time of ‘signing’ the email

Answer

Correct Answer: Create a signature that will get automatically attached to every email you sen

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65. When unsure of how to end an email, use:

Thanks or Thank You

Love

Goodbye

Until next time

Answer

Correct Answer: Thanks or Thank You

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66. True or False? Punctuation is not important when composing email messages.

True

False

Answer

Correct Answer: False

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67. How often should you mark an email as high priority?

never

frequently

sparingly

Answer

Correct Answer: sparingly

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68. When should you use "reply all" for sending an email response?

Always

When you want to show your boss how smart you are.

Rarely. It should be used only if the reply email applies to all recipients.

Never

Answer

Correct Answer: Rarely. It should be used only if the reply email applies to all recipients.

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69. Which folder will an incomplete email reside in?

Sent

Inbox

Draft

Contacts

Answer

Correct Answer: Draft

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70. What do the meaning of ‘FWIW’ and ‘FYI’ stand for?

For Whom It Worries, Forget Your Instructor

For Whom It Worries, Fax Your Information

For What It’s Worth, For Your Information

Future Wear Inside Walls, Fool Your Insides

Answer

Correct Answer: For What It’s Worth, For Your Information

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71. True or False: It is always appropriate to introduce two people over email without checking with each first.

False

True

Answer

Correct Answer: False

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72. Use the "Reply to All" feature when the information is important to _____________.

the majority of the group

the original sender

half of the group

everyone

Answer

Correct Answer: everyone

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73. When replying to a group email address i.e. team1@company.com, what is something you should pay attention to?

Assure you copy every person in the group even though they are in the group email address, just in case.

Only respond to the original group email address, making sure no other individual names in the group are copied so duplicates are not received.

Nothing, you know how to respond to a group email address, it is simple.

Bolding your response

Answer

Correct Answer: Only respond to the original group email address, making sure no other individual names in the group are copied so duplicates are not received.

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