General Email Handling MCQs

1. One of the best ways to organize your inbox is with:

2. What is domain throttling?

3. If an email contains information about an event or appointment, it is recommended that you should:

4. If you receive a large number of newsletters that you no longer wish to read, what is the best course of action?

5. What does archiving an email do?

6. Why is it always good to use proper grammar and correct spelling in E-mails?

7. You should always use a meaningful subject line. True or False?

8. You should always proofread your email before sending it to your recipient, True or False?

9. True or False? When you purchase items or sign up for services online, there is often a check box at the bottom of the page asking if you wish to subscribe to their mailing list.

10. True or False? Email sent via company email can be monitored, flagged and even used as evidence in court.

11. What does it mean when an email "bounces"?

12. What does "Bcc:" stand for?

13. To increase productivity, it is recommended that you should do what with your inbox:

14. When sending an email to a new recipient, you should always be sure to include your signature block, True or False?

15. Why should you not type in all caps when writing an email?

16. True or False? If you put an e-mail address in the 'CC' field, the e-mail will be sent to that e-mail address, but the other people who receive the e-mail won't be able to see that the e-mail was sent to that e-mail address.

17. What is the purpose of icon emotions in email communication?

18. If your email does not require a confirmation or reply, what is the recommended course of action?

19. True or False? You are expected to respond to every email you are CC'd in.

20. What is an email blast?

21. Which of these are the best format for informative subject lines?

22. Does cc stand for carbon copy? True or False.

23. Emails you keep in case you need the information later are called:

24. How should you respond to a nasty email?

25. Instead of receiving update emails for every blog you read, you should use:

26. True or False? Frequent use of the "Reply All" feature will usually result in fewer emails in your inbox over time.

27. What does RTF stand for?

28. What is the common tool to check the network connectivity?

29. What is the recommended number of unread emails you should have in your inbox by the end of the day?

30. True or false? When responding to a blind copy, you should be sure to click "reply all".

31. If you are emailing a colleague back and forth, what is the recommended course of action after about three or four exchanges?

32. True or False? One word emails typically handle all inquiries and ensure you do not receive any additional followup messages.

33. What is a moderated list?

34. When sending very long URLs in an email, which of these should you ideally do?

35. True or false? Company email accounts fall under the same privacy laws as personal email accounts.

36. True or false? Email is always the best form of communication.

37. What does EOD stand for?

38. What would you use an email filter for?

39. If an important email does not include a response deadline, it is recommended to reply to it:

40. In the subject line, what does <MSR> typically denote?

41. Before sending a very important email, you should:

42. What is a whitelist?

43. When writing an email, it is generally a good idea for your paragraphs to be _____.

44. What does using a Secure Socket Layer encryption protocol accomplish?

45. If you receive several emails from a contact in a row, how should you respond?

46. True or False? You should set aside your most productive time of day to respond to emails

47. When soliciting or hiring people from large job sites, which of these should you do to avoid loss in productivity due to spam?

48. If you send an email with a read receipt, a request will be sent to _________.

49. How can the abbreviation "EOM" help efficiency?

50. When using a new email platform, what should you do first to improve your efficiency later?

51. In an email subject line, what does "Re:" mean?

52. Including a hyphen ( "-" ) before a word in the email search bar will do what?

53. True or false? Emails must always contain complete sentences.

54. What are the "3 Ds" of email management?

55. True or false? When using a Gmail account, it is possible to unsend an email.

56. You can avoid excess email by:

57. To avoid acquiring a computer virus through email, it is recommended that you:

58. A decision to delete all emails older than a certain date, due to an overwhelming volume of messages is commonly called:

59. What does the Bcc stand for?

60. What does the CC stand for when sending an e-mail?

61. Why is it sometimes important not to leave out the message thread, i.e. the previous messages in the e-mail chain?

62. What's the name for the program or service that lets you view e-mail messages?

63. Which of these attachment file types should you avoid downloading?

64. The ____ is an email address used to send messages for distribution to list subscribers.

65. Any email address placed in the _________ will be invisible to the recipients of your message.

66. One problem with using e-mail is that ______.