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Basic Email Handling MCQ

1. One problem with using e-mail is that ______.

People will think you are a nerd if you use e-mail

E-mail is considered too formal for most communication

Once e-mail is sent out, it cannot be taken back

E-mail is expensive to use and maintain

Answer

Correct Answer: Once e-mail is sent out, it cannot be taken back

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2. Any email address placed in the _________ will be invisible to the recipients of your message.

Bcc

Subject

Answer

Correct Answer: Bcc

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3. The ____ is an email address used to send messages for distribution to list subscribers.

Moderated list

Attachment

List address

Web-based chat

Answer

Correct Answer: List address

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4. Which of these attachment file types should you avoid downloading?

.jpg

.scr

.ppt

.doc

Answer

Correct Answer: .scr

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5. What's the name for the program or service that lets you view e-mail messages?

E-mail client

Outlook Express

The Tardis

Web browser

Answer

Correct Answer: E-mail client

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6. Why is it sometimes important not to leave out the message thread, i.e. the previous messages in the e-mail chain?

To be polite. People expect to always see the thread.

To increase comprehension of the latest message, and show the history of messages that led up to this point in the exchange.

Because it looks like an oversight. The thread should always be there.

All of these.

Answer

Correct Answer: To increase comprehension of the latest message, and show the history of messages that led up to this point in the exchange.

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7. What does the CC stand for when sending an e-mail?

Custom copy

Carbon copy

Closed captioning

Contact copy

Answer

Correct Answer: Carbon copy

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8. A decision to delete all emails older than a certain date, due to an overwhelming volume of messages is commonly called:

Cracking the inbox

Inbox bleaching

Email scrubbing

Email bankruptcy

Answer

Correct Answer: Email bankruptcy

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9. To avoid acquiring a computer virus through email, it is recommended that you:

Download each message and then scan it with a virus scan

Turn off auto-launch graphics and only load graphics from trusted sources

Only open messages from addresses you recognize

Never download any attachment, no matter who sent it

Answer

Correct Answer: Turn off auto-launch graphics and only load graphics from trusted sources

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10. You can avoid excess email by:

Sending one or two word answers

Sending more messages

Having a detailed signature line

Breaking long emails up into multiple messages

Answer

Correct Answer: Having a detailed signature line

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11. True or false? When using a Gmail account, it is possible to unsend an email.

True

FALSE

Answer

Correct Answer: True

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12. What are the "3 Ds" of email management?

Do it, Dump it, Delegate it

Delay it, Delegate it, Drop it

Dump it, Downgrade it, Delay

Decide, Demote, Delegate

Answer

Correct Answer: Do it, Dump it, Delegate it

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13. True or false? Emails must always contain complete sentences.

TRUE

False

Answer

Correct Answer: False

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14. Including a hyphen ( "-" ) before a word in the email search bar will do what?

Only search for that word in the subject line

Arrange the emails by length

Exclude the word immediately following it from the search

Look for all alternatives to that word

Answer

Correct Answer: Exclude the word immediately following it from the search

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15. In an email subject line, what does "Re:" mean?

Remember

Responsible

Regarding

Answer

Correct Answer: Regarding

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16. When using a new email platform, what should you do first to improve your efficiency later?

Set up email forwarding to back up all your messages to a second account

Respond to every email you receive for maximum efficiency

Set aside the time to really get to know the program

Send a mass message to your contacts telling them of the change in platform

Answer

Correct Answer: Set aside the time to really get to know the program

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17. How can the abbreviation "EOM" help efficiency?

The recipient will know they can ignore the email

The email will be filtered into a special folder

The recipient will know they don't have to respond to the email

The EOM system will delete all junk mail

Answer

Correct Answer: The recipient will know they don't have to respond to the email

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18. If you send an email with a read receipt, a request will be sent to _________.

Email addresses in both the To: and Cc: fields

The addresses in the Cc: field only

The email address that is being billed only

The addresses in the To: field only

Answer

Correct Answer: Email addresses in both the To: and Cc: fields

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19. When soliciting or hiring people from large job sites, which of these should you do to avoid loss in productivity due to spam?

Post an email address you do not have access to

Post a second, public business email address and not your primary address

Mention in the post that only serious applicants should apply

Post your primary business email address to show you are serious

Answer

Correct Answer: Post a second, public business email address and not your primary address

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20. True or False? You should set aside your most productive time of day to respond to emails

False

True

Answer

Correct Answer: False

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21. If you receive several emails from a contact in a row, how should you respond?

Mark the messages as spam to filter future messages

Address each email individually and send a final message confirming this

Wait for the individual to sum up their message into one concise message

Address the contents of all the emails in one reply message

Answer

Correct Answer: Address the contents of all the emails in one reply message

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22. What does using a Secure Socket Layer encryption protocol accomplish?

Scans each message for viruses and prevents those from being downloaded

Allows for faster attachment downloads

Ensures that no one can intercept and read your email while it is being downloaded to the server

Ensures that emails will be forwarded to your private business address while on vacation

Answer

Correct Answer: Ensures that no one can intercept and read your email while it is being downloaded to the server

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23. When writing an email, it is generally a good idea for your paragraphs to be _____.

Long

None of the above

In a huge font making them easier to read

Always indented

Short

Answer

Correct Answer: Short

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24. What is a whitelist?

Walter White, Vanna White, and Gandalf the White in a bulleted vertical layout.

None of these

A list of executive email addresses

A list of email addresses received from a list broker

A list of pre-authorized email addresses that will be delivered regardless of spam filters

Answer

Correct Answer: A list of pre-authorized email addresses that will be delivered regardless of spam filters

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25. Before sending a very important email, you should:

Call the recipient when you receive the first email, again when typing your reply, and a third time after sending the reply

Subscribe the recipient to your weekly newsletter

Save it, do something else for a few minutes, then come back and proofread

Send it as soon as you finish typing it up

Answer

Correct Answer: Save it, do something else for a few minutes, then come back and proofread

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26. In the subject line, what does <MSR> typically denote?

Ms. R

Monthly status report

Meet senior representative

Messenger

Answer

Correct Answer: Monthly status report

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27. If an important email does not include a response deadline, it is recommended to reply to it:

No later than one week

Within 24 to 48 hours

No later than 12 hours

It does not need a response

Answer

Correct Answer: Within 24 to 48 hours

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28. What would you use an email filter for?

Avoiding spam

Prioritizing email

Both of these

Answer

Correct Answer: Both of these

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29. True or false? Email is always the best form of communication.

True

False

Answer

Correct Answer: False

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30. True or false? Company email accounts fall under the same privacy laws as personal email accounts.

False

TRUE

Answer

Correct Answer: False

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31. When sending very long URLs in an email, which of these should you ideally do?

Just post the raw URL, it doesn't matter how long it is

Wrap the URL in two parentheses ((URL))

Insert the link into a word or phrase that will let the reader know where the link goes

Send it in a separate email to ensure the link doesn't break

Answer

Correct Answer: Insert the link into a word or phrase that will let the reader know where the link goes

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32. What is a moderated list?

An email list where every message must be approved by a moderator before it is sent

None of these

An email list that avoids all spam

An email list where every message is sent to one recipient

Answer

Correct Answer: An email list where every message must be approved by a moderator before it is sent

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33. True or False? One word emails typically handle all inquiries and ensure you do not receive any additional followup messages.

True

False

Answer

Correct Answer: False

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34. True or false? When responding to a blind copy, you should be sure to click "reply all".

True

False

Answer

Correct Answer: False

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35. What is the recommended number of unread emails you should have in your inbox by the end of the day?

Only messages from your friends

More than 50 so you have plenty to do the next day

10-20

Answer

Correct Answer: 0

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36. What is the common tool to check the network connectivity?

dism

diskprat

dir

nslookup

Ping

Answer

Correct Answer: Ping

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37. True or False? Frequent use of the "Reply All" feature will usually result in fewer emails in your inbox over time.

False

True

Answer

Correct Answer: False

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38. Instead of receiving update emails for every blog you read, you should use:

A focus reader

A social reader

An RSS reader

A flash reader

Answer

Correct Answer: An RSS reader

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39. How should you respond to a nasty email?

Start typing horrible things back to the recipient.

Go speak to your Boss and tell him/her to get involved.

Do something else for a few minutes and then return back to the email. Calmly respond back to the recipient and try to resolve the issue in the best way possible.

Get really angry and defensive and start escalating the issue.

Don't respond and then delete the email.

Answer

Correct Answer: Do something else for a few minutes and then return back to the email. Calmly respond back to the recipient and try to resolve the issue in the best way possible.

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40. Emails you keep in case you need the information later are called:

Library emails

Digest emails

Action emails

Reference emails

Answer

Correct Answer: Reference emails

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41. Does cc stand for carbon copy? True or False.

True

False

Answer

Correct Answer: True

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42. Which of these are the best format for informative subject lines?

"I'm rescheduling the 3pm meeting"

"Ok"

"By 3pm"

"Here you are"

Answer

Correct Answer: "I'm rescheduling the 3pm meeting"

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43. What is an email blast?

An email with a virus attached

An email written in all caps

An email sent to a large number of recipients

An email with a large file attached to it

Answer

Correct Answer: An email sent to a large number of recipients

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44. True or False? You are expected to respond to every email you are CC'd in.

False

True

Answer

Correct Answer: False

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45. If your email does not require a confirmation or reply, what is the recommended course of action?

State “no need to reply” in the email

Call the recipient to inform them that they don't need to respond

Type "Enclosure" at the bottom

Answer

Correct Answer: State “no need to reply” in the email

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46. What is the purpose of icon emotions in email communication?

They act as a signature used in end of the email.

They contain important information like credit/debit card number.

They are meant for fun and entertainment value.

They indicated that the email is urgent.

Answer

Correct Answer: They are meant for fun and entertainment value.

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47. True or False? If you put an e-mail address in the 'CC' field, the e-mail will be sent to that e-mail address, but the other people who receive the e-mail won't be able to see that the e-mail was sent to that e-mail address.

false

true

Answer

Correct Answer: false

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48. Why should you not type in all caps when writing an email?

Because it is tough on your keyboard.

Because it takes up more room and makes the email longer.

Because it can be difficult to read and is considered ‘yelling’.

Answer

Correct Answer: Because it can be difficult to read and is considered ‘yelling’.

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49. When sending an email to a new recipient, you should always be sure to include your signature block, True or False?

False

True

Answer

Correct Answer: True

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50. To increase productivity, it is recommended that you should do what with your inbox:

Address social media notifications first, followed by reading newsletters, and save business email for last so you can focus on it

Prioritize emails as "very important, somewhat important, and not important," and address them accordingly

Let it accumulate at least 150 messages and spend the day responding to each one

Move all your messages into a spam folder to address later

Answer

Correct Answer: Prioritize emails as "very important, somewhat important, and not important," and address them accordingly

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51. What does it mean when an email "bounces"?

The sender sent the email to herself

People continued to forward the message

The message failed to reach the recipient

The recipient responded very quickly

Answer

Correct Answer: The message failed to reach the recipient

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52. True or False? Email sent via company email can be monitored, flagged and even used as evidence in court.

True

False

Answer

Correct Answer: True

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53. True or False? When you purchase items or sign up for services online, there is often a check box at the bottom of the page asking if you wish to subscribe to their mailing list.

True

False

Answer

Correct Answer: True

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54. You should always proofread your email before sending it to your recipient, True or False?

True

False

Answer

Correct Answer: True

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55. You should always use a meaningful subject line. True or False?

False

True

Answer

Correct Answer: True

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56. Why is it always good to use proper grammar and correct spelling in E-mails?

You are always morally judged by how many typos you make.

Good grammar and spelling keep ambiguity to a minimum, there by communicating the message more clearly.

It is good manners, and you can be proud of yourself.

You do not want to be embarrassed.

Answer

Correct Answer: Good grammar and spelling keep ambiguity to a minimum, there by communicating the message more clearly.

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57. What does archiving an email do?

It removes the email from your inbox and saves it in another file

It deletes the file

It puts the email into your spam folder

It makes a hard copy of the email

Answer

Correct Answer: It removes the email from your inbox and saves it in another file

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58. If you receive a large number of newsletters that you no longer wish to read, what is the best course of action?

Archive all the newsletters into a separate folder

Continue to simply delete the newsletters as they arrive

Unsubscribe to ensure they don't clutter your inbox anymore

Report the newsletters as spam

Answer

Correct Answer: Unsubscribe to ensure they don't clutter your inbox anymore

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59. If an email contains information about an event or appointment, it is recommended that you should:

Immediately call the sender to confirm the information

Push it to your "respond later" folder

Immediately put the information in your calendar

Book additional appointments for the same time in case the original plans fall through

Answer

Correct Answer: Immediately put the information in your calendar

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60. What is domain throttling?

Temporarily blocking a sender from a particular domain

Slowing down the number of emails your receive

Sending massive amounts of email to one particular domain

A technique to limit the number of email messages sent to a domain within a certain time-frame

Answer

Correct Answer: A technique to limit the number of email messages sent to a domain within a certain time-frame

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61. One of the best ways to organize your inbox is with:

Files

Nets

Boxes

Folders

Answer

Correct Answer: Folders

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