Email Handling MCQs (Chapterwise Multiple Choice Questions)

When sending an email to a new recipient, you should always be sure to include your signature block, True or False?

False

True

Answer & Explanation

Correct Answer: True

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True or False? Email sent via company email can be monitored, flagged and even used as evidence in court.

True

False

Answer & Explanation

Correct Answer: True

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If you receive several emails from a contact in a row, how should you respond?

Mark the messages as spam to filter future messages

Address each email individually and send a final message confirming this

Wait for the individual to sum up their message into one concise message

Address the contents of all the emails in one reply message

Answer & Explanation

Correct Answer: Address the contents of all the emails in one reply message

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What is domain throttling?

Temporarily blocking a sender from a particular domain

Slowing down the number of emails your receive

Sending massive amounts of email to one particular domain

A technique to limit the number of email messages sent to a domain within a certain time-frame

Answer & Explanation

Correct Answer: A technique to limit the number of email messages sent to a domain within a certain time-frame

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Emails you keep in case you need the information later are called:

Library emails

Digest emails

Action emails

Reference emails

Answer & Explanation

Correct Answer: Reference emails

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True or False? One word emails typically handle all inquiries and ensure you do not receive any additional followup messages.

True

False

Answer & Explanation

Correct Answer: False

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What is an email blast?

An email with a virus attached

An email written in all caps

An email sent to a large number of recipients

An email with a large file attached to it

Answer & Explanation

Correct Answer: An email sent to a large number of recipients

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What are the "3 Ds" of email management?

Do it, Dump it, Delegate it

Delay it, Delegate it, Drop it

Dump it, Downgrade it, Delay

Decide, Demote, Delegate

Answer & Explanation

Correct Answer: Do it, Dump it, Delegate it

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Does cc stand for carbon copy? True or False.

True

False

Answer & Explanation

Correct Answer: True

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If you are emailing a colleague back and forth, what is the recommended course of action after about three or four exchanges?

Escalate the situation to your superior

Continue to rely on email communication until the situation is resolved

Ignore additional emails from the colleague until they call you

Call the individual and resolve the situation over the phone

Answer & Explanation

Correct Answer: Call the individual and resolve the situation over the phone

Note: This Question is unanswered, help us to find answer for this one

Email Handling Quick Quiz

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Start Practicing with our MCQs given below.