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Email Handling MCQ

Email Handling Quick Quiz

Question 1 of 10
  • When sending an email to a new recipient, you should always be sure to include your signature block, True or False?

    Answer & Explanation

    Correct Answer: True

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  • True or False? Email sent via company email can be monitored, flagged and even used as evidence in court.

    Answer & Explanation

    Correct Answer: True

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  • If you receive several emails from a contact in a row, how should you respond?

    Answer & Explanation

    Correct Answer: Address the contents of all the emails in one reply message

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  • What is domain throttling?

    Answer & Explanation

    Correct Answer: A technique to limit the number of email messages sent to a domain within a certain time-frame

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  • Emails you keep in case you need the information later are called:

    Answer & Explanation

    Correct Answer: Reference emails

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  • True or False? One word emails typically handle all inquiries and ensure you do not receive any additional followup messages.

    Answer & Explanation

    Correct Answer: False

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  • What is an email blast?

    Answer & Explanation

    Correct Answer: An email sent to a large number of recipients

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  • What are the "3 Ds" of email management?

    Answer & Explanation

    Correct Answer: Do it, Dump it, Delegate it

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  • Does cc stand for carbon copy? True or False.

    Answer & Explanation

    Correct Answer: True

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  • If you are emailing a colleague back and forth, what is the recommended course of action after about three or four exchanges?

    Answer & Explanation

    Correct Answer: Call the individual and resolve the situation over the phone

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  • Email Handling Quick Quiz

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