Email Etiquette MCQs (Chapterwise Multiple Choice Questions)

Which of these words or symbols have the possibility of triggering a spam flag?

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All can be flagged for spam

Answer & Explanation

Correct Answer: All can be flagged for spam

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Which of the following is an email introduction best practice?

follow up to close the loop

keep the introducer on all subsequent replies to the introduction

refrain from asking both parties in advance of the introduction

Answer & Explanation

Correct Answer: follow up to close the loop

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How often is it sensible to use 'reply all' when replying to an e-mail?

As often as possible, the more people know the information the better.

Always, as e-mails should have at least two recipients at all times.

Only if the information is really relevant to everyone on the list, otherwise keep 'reply all' to a minimum.

You should 'reply all' about twice as often as you simply 'reply'.

None of the above

Answer & Explanation

Correct Answer: Only if the information is really relevant to everyone on the list, otherwise keep 'reply all' to a minimum.

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Which of the following is the best response to sending a message that you didn't intend to send, or sent to the wrong recipient?

Make a request for the e-mail to be recalled or sent back to you.

Race over to the recipient's computer, especially if he or she lives or works locally, and delete the message manually.

Send a follow-up message explaining that the previous message was a mistake, with a brief apology and explaining that the message can be ignored.

Jump up and down in frustration and tear your hair.

All of the above

Answer & Explanation

Correct Answer: Send a follow-up message explaining that the previous message was a mistake, with a brief apology and explaining that the message can be ignored.

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What does the phrase 'lurk before you leap' commonly mean on internet sites?

That you should set up a virtual online presence and scare people when they log-in.

That you should familiarize yourself with a website's contents — its purpose, its FAQ, its community — before making a contribution.

a and b

That you should contribute quickly before anyone discovers that you are an unwelcome presence, or only tenuously connected to the site and its online community.

Answer & Explanation

Correct Answer: That you should familiarize yourself with a website's contents — its purpose, its FAQ, its community — before making a contribution.

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Joke and chain letter emails are:

A main reason for email server overload

A recommended way to increase workplace morale

A relaxing and recommended start to the workday

Typically unproductive and not recommended

Answer & Explanation

Correct Answer: Typically unproductive and not recommended

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It's sometimes permissible to eat _______ with your fingers.

Asparagus

Fried clams

Soft-boiled eggs

Hot dogs

Answer & Explanation

Correct Answer: Asparagus

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Why should you not type in all caps when writing an email?

Because it can be difficult to read.

Because it takes up more room and makes the email longer.

Because it is considered 'yelling'.

Because it is tough on your keyboard.

a and c

Answer & Explanation

Correct Answer: a and c

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What does it mean when you type an e-mail in all capitals?

The e-mail is important

The e-mail is an emergency

The e-mail is classified information

The effect is that you are shouting

b and c

Answer & Explanation

Correct Answer: The effect is that you are shouting

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When addressing someone for the first time via email, it's important to refer to them by their:

Middle name

First name

Honorific and last name

Nickname

Answer & Explanation

Correct Answer: Honorific and last name

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Email Etiquette Quick Quiz

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