What is the correct way to address someone online, if you are unsure of how he or she would like to be addressed?

Which of the following is the best explanation of 'netiquette'?

When writing an email, it is generally a good idea for your paragraphs to be _______.

Which of the following is the best technique for sending a large e-mail attachment?

Which of the following is a good statement about time delays between e-mail exchanges?

Which of the following is the best advice when writing a business e-mail?

Which folder will an incomplete email reside in?

What do the meaning of ‘FWIW’ and ‘FYI’ stand for?

True or False: It is always appropriate to introduce two people over email without checking with each first.

Use the "Reply to All" feature when the information is important to _____________.

When replying to a group email address i.e. team1@company.com, what is something you should pay attention to?