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Email Etiquette MCQs

What is the correct way to address someone online, if you are unsure of how he or she would like to be addressed?

Use their first name, it is always the friendliest option.

Use their last name, such as Mr. Jones or Ms. Jones.

Use their full name, with their first name in parentheses afterwards.

Use Dear X to demonstrate your uncertainty, and they will probably correct you.

Answer

Correct Answer: Use their last name, such as Mr. Jones or Ms. Jones.

Explanation:

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