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The current popularity of teams can be attributed to the fact that ________.
Answer
Correct Answer:
They represent a better way to use employee talents
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Project managers have the least amount of authority in a pure _____ organizational structure.
Answer
Correct Answer:
Project
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According to herzberg's motivator-hygiene theory, extrinsic motivation is related to _____ needs.
Answer
Correct Answer:
Motivation
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According to douglas mcgregor's theory y, a manager assumes that employees ________.
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Correct Answer:
Learn to accept responsibility
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The weakening of behavior by ignoring it or making sure it is not reinforced is called _____.
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Extinction.
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The principal by-product of the norming stage of team development is _____.
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Group cohesiveness
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Many companies are developing a formal statement of values and standards called a __________.
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Code of ethics
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An investment company where workers follow a strict schedule is an example of a(n) _____.
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Informal workplace
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According to thamhain and wilemon, _____ is the legitimate hierarchical right to issue orders.
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Correct Answer:
Authority
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A(n) ____ is responsible for coordinating the activities of several departments.
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Project manager.
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A key difference between affirmative action and diversity is that ____.
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Correct Answer:
Diversity has a broader focus, while affirmative action does not
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Most managers settle for a _____ rather than a _____ solution.
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Correct Answer:
Satisficing; maximizing.
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A problem associated with traditional goal setting is that ________.
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Correct Answer:
Clarity is lost as the goals make their way down from the top of the organization to lower levels.
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The ____ applet in control panel is a simplified interface for user management.
Answer
Correct Answer:
User Accounts
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A disadvantage of a limited liability company is that it ________.
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Correct Answer:
Must dissolve when an owner leaves the company
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__________ is the physical arrangement of resources in the production process.
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Facility Layouts
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________ results in a solution that is considered "good enough."
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Satisficing
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_______ is the number of people reporting directly to a given manager.
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Span of control
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_____is defined as a positive attitude toward one's job.
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Occupation approval.
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A sales forecast is an example of an organizational control from the _____ area.
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Informational
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Competitive games can __________ those with limited skill.
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Intimidate.
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The extensive use of work teams benefits organizations by ________.
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Correct Answer:
Generating a potential for creating greater outputs without increasing inputs.
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The _____ budget is used for the cost of fixed assets like plants and equipment.
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Capital
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A hierarchy culture has an internal focus; it values ____ over flexibility.
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Observable artifacts.
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A(n) ________ organization is highly formalized and centralized.
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Mechanistic.
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Unlike in the case of goal-setting theory, mbo strongly advocates ________.
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Self-generated feedback.
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For a code of ethics to encourage ethical decision making and behavior in a company, _____.
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Correct Answer:
The management must develop practical ethical standards and ...
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To determine whether control is worthwhile, a company must consider its _____.
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Regulation costs.
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The increasing diversity of the american workforce is an example of a(n) ______ force for change.
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Political
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The determination of what systems fall under the csirt's responsibility is called its ____.
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Scope of operations
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For a manager, building an effective team requires work, but the payoff is _____.
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A stronger, better-performing work unit
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Affirmative action programs are typically designed to ____
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Create homogeneous diversity
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A user's first impression of a support agent comes from the ____.
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Incident script used
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A manager who wants to use reinforcement theory to motivate workers should first ____.
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Identify critical performance related behavior
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A manager who coordinates the activities of operating employees is a(n) ____ manager.
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Financial Managers
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_____ focus on a particular goal and disband once the project is completed.
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Special-purpose teams
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The three types of dismissals are ______, downsizings, and layoffs.
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Firings
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The hallmark of great civilizations has been great systems of ____.
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Communications
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The form of communication which is the lowest in information richness is ____________.
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Impersonal written communication
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The first step in the framework for defining and assigning work is _____.
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Finalizing the project requirements,
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The first step in the compression approach to innovation is ____.unfreezing
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Planning
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Salaried executive, administrative, and professional employees are exempt from ______ rules.
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Overtime
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Maslow's hierarchy of needs model begins with _____ needs and ends with _____ needs.
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Physiological needs,
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Companies are not considered unethical if they do not perform their ____ responsibilities.
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Discretionary
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An innovative change involves ______ complexity, cost, and uncertainty.
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Moderate.
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An individual who is both intrinsically and extrinsically motivated is more likely to ________.
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Enjoy taking care of patients and is motivated by having a secure job with good benefits
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A self-managed work team would be likely to have the authority to ________.
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Make schedule and plans.
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It is important to keep the lines of communication open because it will ______.
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Prevent negative emotions from building
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Hugo munsterberg was known as ____.
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The father of scientific management
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The _____ involves whether putting effort into a task will lead to high performance.
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E -> P expectancy
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The u.s. sentencing commission guidelines impose smaller fines on companies that ____.
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Correct Answer:
Have already established a specific type of compliance program
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Managers charged with managing the organization's formal human resources program are ____ managers.
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Human resource
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In a(n) _____ organizational structure, project managers have little or no authority.
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Functional
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Without _____, no company can survive over the long run.
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Innovation
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Mark, vice president of human resources at executive corporation, is a(n) ____ level manager.
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Upper
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The achievement of stretch goals is made easier when the team members have ____.
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Bureaucratic immunity
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The two basic kinds of inequity are ____.
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Underreward and overreward
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Managers can use integrity tests to _____
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Select and hire ethical employees
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Managers can use behavioral addition and behavioral substitution to ____.
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Modify corporate culture
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Managers can monitor __________ to track progress toward goal achievement.
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Proximal and distal goals
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Job satisfaction has a _____ correlation with counterproductive behavior.
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Moderate negative
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Industry leaders in france and italy are highly regarded for their ________.
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Social prominence
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Incidents that involve complaints ____.
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Are a valuable source of feedback and suggestions about products
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In the context of organizational behavior, _____ stressed the value of participative management.
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Rensis Likert
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In organizations with mercenary cultures, we tend to find _____ sociability and _____ solidarity.
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Low; high
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People with low self-esteem ______ than those with higher self-esteem.
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Are more dependent on others
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Modern leadership theory recognizes that ________.
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No single leadership style works well in all situations
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In the stages of team development, a team moves from growth to decline during the ____ stage.
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De-norminge
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The 17 basic units of motion, identified by frank and lillian gilbreth, were named _____.
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Therbligs
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The __________ ethical position is most closely associated with ethical imperialism.
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Moral absolutism
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The _____ is an organization's ability to achieve multiple objectives at the same time.
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Genius of the and
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Spans of control become _____ when firms reduce the number of layers of middle management.
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Wider
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Using the systems model, managers can promote innovation by having the right ________.
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People and environment
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Troubled companies seek ________ to address serious problems.
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Renewal strategies
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There are eight general steps for organizational development intervention. the first step is ____.
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Entry
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The upside-down pyramid view of organizations puts __________ at the top of the pyramid.
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Customers or Nonmanagerial workers
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The second step in the four-component model of ethical decision making is _____.
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Moral judgment
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The installation of the new equipment at fred fryer's donuts, inc., is an example of ________.
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Technological change
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Among companies who use the adaptive strategies, ____ blend the strategies used by ____.
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Analyzers; defenders and reactors
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According to the model of need satisfaction, an unsatisfied need produces ____.
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Tension
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A(n) _____ convenes for a particular task and disbands once a project is completed.
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Project team
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A _____ leader has a special ability to generate excitement and revitalize organizations.
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Transformational
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________ is the questionnaire used in fiedler's model to determine leadership orientation.
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Least preferred coworker (LPC) scale
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_____ uses formal bargaining to win acceptance and approval of a desired change.
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Negotiation
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_____ power is dominant when subordinates are obliged to comply by virtue of a boss's authority.
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Legitimate
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_____ is primarily responsible for operational goals/plans.
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Lower management
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_____ is a rigid, exaggerated, irrational belief associated with a particular group of people.
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Stereotype
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_____ is a part of ford's, the u.s. auto manufacturer, task environment.
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Chrysler
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_____ is a mechanism for gathering information about performance deficiencies after they occur.
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Feedback control
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_____ are different sets of expectations for how different individuals should behave.
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Roles
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_____ appraisals, although subjective, focus on observable aspects of performance.
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Behavioral
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Strengthen behavior (i.e., increase its frequency).
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Positive and negative reinforcement
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In a(n) ____ reinforcement schedule, a consequence follows every instance of a behavior.
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Continuous
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In _____, the key situational factor is the maturity of the followers.
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Hersey and Blanchard's situational theory
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Exploring _________ data first helps marketers minimize marketing research costs.
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Secondary
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Ethical intensity depends on all of the following except ____.
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Social commitment
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Ethical behavior covers a ________ range of conduct than legal behavior.
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Wider
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Effective communication skills are important primarily to support agents who communicate ____.
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Any of these
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Companies need to excel at managing ____ in order to successfully manage innovation streams.
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The sources of innovation
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Marie and marti are partners who solely own m and m florist. as owners, they can ____.
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Correct Answer:
Claim the organization as their legal property.
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The ""white-water rapids"" metaphor sees change as ________.
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The natural state of things
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A tennis player who blames a loss on windy conditions would be likely to have ________.
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An external locus of control
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_____ means directing and motivating individuals to achieve organizational goals.
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Leading
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A traditional ""top down"" organization is ________ organization.
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A largely centralized
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When teams are used properly and in the right settings, work teams can ____.
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Do all of these
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The all-channel network is practiced most commonly in ________.
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Self-managed teams
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Free bus rides would be a(n) ______ reward of working at google.
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Extrinsic.
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The three basic control methods are ____
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Concurrent control, feedback control, and feedforward control
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_____ schedule materials to arrive at a company just as they are needed on the production line.
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Just-in-time inventory systems
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The primary job of a manager is to ________.
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Make decisions that help an organization grow
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A constraint causes stress because it ________.
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Prevents you from achieving your goal.
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Four of the seven dimensions of culture as identified by hofstede are ____
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All of the above
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One factor that seems to motivate workers across all cultures is seeking ________.
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Interesting work
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Companies in the same strategic group are _____ to each other.
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Direct competitors
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Common mistakes made in decision making include use of all of the following except __________.
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Underestimating the improbable
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_____ appraisals assess what workers are like, while _____ appraisals assess what workers do.
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Trait; behavior
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The positive potential of diversity is typically reflected in theories about _____.
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Information processing
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Team norms in an organization can create ____.
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All of these
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Team building exercises and motivation techniques are tools used in _____ management.
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Human resource
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Taylor began to develop his theory of ________ as a result of viewing workers in steel companies.
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Scientific management
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Narrow spans of control build _____ organizations.
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Tall
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Job satisfaction has a _____ correlation with task performance.
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Moderate positive
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Ethnocentric managers believe that their native country, culture, language, and behavior _____.
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are superior to all others; "We Know Best"
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Charismatic leaders generally ____
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Articulate a vision based on strongly held values
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All of these are a part of an organization's task environment except _____.
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Employers
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A change that is made in response to arising problems or opportunities is called __________.
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Reactive change.
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A ______ is a specific commitment to achieve a measurable result within a stated period of time.
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Goal
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A _____ structure is a flat organization with one person as the central decision-making figure.
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Simple
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______ is the expectation that successful performance of the task will lead to the desired outcome.
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Instrumentality
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______ is the conflict-handling style in which both parties give up something to gain something.
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Compromising
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______ can help workers focus on critical problems, choices, and opportunities.
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Planning and strategic management
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______ behavior is behavior that conforms to generally accepted social norms.
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Ethical behavior
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_____ is used to examine the specific tasks assigned to each position within a company.
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Job analysis
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Service organizations ________.
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Produce physical and nonphysical outputs
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_____ are sets of interacting components working within an environment to fulfill some purpose.
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Systems philosophy
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A(n) _____ describes all the elements involved in starting a new venture.
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Business plan
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Strategic position emerges from three sources: ____.
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All of the above
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Research shows that job satisfaction has _____ correlation with normative commitment.
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Strong positive
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Introducing a practice that is new to the industry is called a(n) ______ change.
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Radically innovative
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In organizational culture, control refers to _____.
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The degree to which rules, policies, and direct supervision are used to oversee employee behavior
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If an employee does not exhibit a desired behavior, a manager might use ________.
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Shaping to guide the employee to learn the desired behavior
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Extrinsic rewards are ____
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Exemplified by bonuses, trophies, and plaques
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Budgets are an example of ____ planning
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Operational
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An organization in which lower-level managers make important decisions is a(n) _____ organization.
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Decentralized
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All organizations need _____ to achieve high performance.
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Diversity of thought
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According to the contingency theory of leadership, international managers ________.
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Must adjust their leadership behaviors according to the context, norms,attitudes, and other variables in the host country
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According to the competing values framework, clan, adhocracy, market, and hierarchy are ____.
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Organizational cultures
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A(n) ____ lists the specific steps, people, resources, and time period for accomplishing a goal.
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Action plan
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A disadvantage of using contingent workers is that they _____.
Answer
Correct Answer:
Contingent workers may pass on information about corporate processes and strategies to subsequent clients who could be competitors
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A _____ span of control creates a _____ organization structure.
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Wide; flat
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A _____ resource is a resource that is not controlled or possessed by many competing firms.
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Rare
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A _____ provides an organization with vision and leadership in the area of business conduct.
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Corporate Ethics Officer
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______ leadership approaches attempt to determine the unique behaviors used by effective leaders.
Answer
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Behavioral
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_____ refers to a change in the attitudes and behaviors of a few employees in the organization.
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People change
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_____ refer to the pay that employees receive over a fixed period, most often weekly or monthly.
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Salaries
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_____ is(are) categories of sexual harassment.
Answer
Correct Answer:
All of these
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_____ are the underlying qualities and desirable behaviors that are important to an organization.
Answer
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Values
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_____ is defined as a firm's purpose or reason for existing.
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Company mission
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_____ is an individual outcome that is directly affected by job satisfaction.
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Organizational commitment
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_____ is a new technological design or process that becomes the accepted market standard.
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Dominant design
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_____ is the satisfaction of some need.
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A goal
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_______ is the primary reason that entrepreneurs create business plans.
Answer
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To get financing and think through important details
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_____ is power sharing, or the delegation of power or authority to subordinates in an organization.
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Empowerment
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The step in the decision-making process where you demonstrate your creativity is to ________.
Answer
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Develop alternatives
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The organization's ____ is the basic reason for existence.
Answer
Correct Answer:
Purpose
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Unsupervised data mining is particularly good at identifying ____.
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All of these
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Management by walking around is a ________ control.
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Concurrent
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The ______ are strategic, tactical, and operational.
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Three levels of planning
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A _____ specifies a target market and a related marketing mix.
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Marketing strategy
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Innovation requires the coordination that occurs with the _____ .
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Horizontal linkage model
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Customer-driven marketing is most effective when ________.
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Clear needs exist and customers know what their needs are
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Culture tends to differ between _____, but appears similar within _____.
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Organizations, industries
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Everyday low pricing is most suitable if ________.
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The cost of conducting frequent sales and promotions is high
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Ethical behavior covers a ________ range of conduct than does legal behavior.
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Wider
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The purpose of multifunctional teams is to ____.
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Allow organizations to concentrate on their internal environments and ignore the external environments until they have completed the brainstorming process
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With surface-level diversity, differences are immediately observable, easy to measure, and ____.
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Typically unchangeable
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According to alderfer's erg theory, the lowest-order need is ____.
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Existence
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According to ____, people will be motivated when they perceive they are being treated fairly.
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Equity theory
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The last step in effective planning is to ____.
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Correct Answer:
Maintain flexibility in planning
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Mobile commerce (m-commerce) is based on the _____ protocol.
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Wireless Application
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Work-life conflicts became noticeable in the 1980s when ________.
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Women, with dependent children, started entering the workforce
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Using 360-degree feedback appraisals to trigger pay and personnel decisions puts ______ at risk.
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Trust
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The highest level of team autonomy is found in ____.
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Self designing work groups
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The goals of the compression approach to innovation are ____.
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Speed, lower costs, and incremental change of dominant design
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The behavioral structured interview is built on the assumption that ________.
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Past behavior is the best predictor of future behavior
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The basic model of ethical decision making ____
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Is not accurately described by any of these
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Strategies to manage dysfunctional conflict do not include _____ the conflict.
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Encouraged
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Missing meetings is a form of _____ withdrawal.
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Physical
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Formal performance appraisals are used more frequently in countries that ________.
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Are low in in-group collectivism
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For workers to truly accept organizational goals, the workers must ____.
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Trust management
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The two parts of reinforcement are ____.
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Reinforcement contingencies and schedules of reinforcement
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The three formal communication channels in organizations are categorized as ____.
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All of these
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The thinking underlying the domain of ____ is the closest to the justice approach.
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Law
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The least amount of team autonomy is found in ____.
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Correct Answer:
Traditional work groups
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The last step in the basic model of ethical decision making is to ____.
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Act on the situation
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Equity has _____ effect on citizenship behavior and _____ effect on counterproductive behavior.
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A strong positive; a strong negative
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A team has finally matured into a fully-functioning team at the ____ stage of development.
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Performing
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_______ goals are those that an organization actually pursues.
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Real
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__________ programs allow choice to personalize benefits within a set dollar allowance.
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Employee assistance
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Most training is directed at upgrading and improving an employee's ________ skills.
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Technical
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The more uncertain a situation is, the more ________ plans must be.
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Flexible
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As production moves up, the average cost per unit decreases because ________.
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Fixed costs are spread over more units
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As direct competitors, ups and fedex would have ____.
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A high degree of market commonality
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To improve workplace diversity, a manager might ________.
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Correct Answer:
Advertise in ethnic newspapers and Internet sites
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In the context of leadership, power is defined as the ability to _____ other people.
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Correct Answer:
Influence
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To identify a problem, a manager ________.
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Compares the current state of affairs with some standard or goal
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Work-family conflict is a type of _____ stressor.
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Nonwork hindrance
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Two basic ethical ideas underpin the caux principles: kyosei and _____.
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Correct Answer:
Human dignity
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In the _____ stage of the product life cycle, organizations focus on building primary demand.
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Market introduction
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Changes in any sector of the general environment ____.
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Will eventually affect most organizations
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A product’s quality is determined by its ____.
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Durability, reliability, and serviceability
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A learning organization develops the capability to ________.
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Correct Answer:
Continuously learn, adapt, and change Correct
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_____ is(are) included in an organization's task environment.
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Suppliers
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_____ is defined as the knowledge, tools, and techniques used to transform inputs into outputs.
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Technology
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_____ is a measure of the intensity of competitive behavior among companies in an industry.
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Correct Answer:
Character of the rivalry
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