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143. The current popularity of teams can be attributed to the fact that ________.
Answer
Correct Answer:
They represent a better way to use employee talents
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144. Project managers have the least amount of authority in a pure _____ organizational structure.
Answer
Correct Answer:
Project
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145. According to herzberg's motivator-hygiene theory, extrinsic motivation is related to _____ needs.
Answer
Correct Answer:
Motivation
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146. According to douglas mcgregor's theory y, a manager assumes that employees ________.
Answer
Correct Answer:
Learn to accept responsibility
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147. The weakening of behavior by ignoring it or making sure it is not reinforced is called _____.
Answer
Correct Answer:
Extinction.
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148. The principal by-product of the norming stage of team development is _____.
Answer
Correct Answer:
Group cohesiveness
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149. Many companies are developing a formal statement of values and standards called a __________.
Answer
Correct Answer:
Code of ethics
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150. An investment company where workers follow a strict schedule is an example of a(n) _____.
Answer
Correct Answer:
Informal workplace
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151. According to thamhain and wilemon, _____ is the legitimate hierarchical right to issue orders.
Answer
Correct Answer:
Authority
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152. A(n) ____ is responsible for coordinating the activities of several departments.
Answer
Correct Answer:
Project manager.
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153. A key difference between affirmative action and diversity is that ____.
Answer
Correct Answer:
Diversity has a broader focus, while affirmative action does not
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154. Most managers settle for a _____ rather than a _____ solution.
Answer
Correct Answer:
Satisficing; maximizing.
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155. A problem associated with traditional goal setting is that ________.
Answer
Correct Answer:
Clarity is lost as the goals make their way down from the top of the organization to lower levels.
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156. The ____ applet in control panel is a simplified interface for user management.
Answer
Correct Answer:
User Accounts
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157. A disadvantage of a limited liability company is that it ________.
Answer
Correct Answer:
Must dissolve when an owner leaves the company
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158. __________ is the physical arrangement of resources in the production process.
Answer
Correct Answer:
Facility Layouts
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159. ________ results in a solution that is considered "good enough."
Answer
Correct Answer:
Satisficing
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160. _______ is the number of people reporting directly to a given manager.
Answer
Correct Answer:
Span of control
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161. _____is defined as a positive attitude toward one's job.
Answer
Correct Answer:
Occupation approval.
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162. A sales forecast is an example of an organizational control from the _____ area.
Answer
Correct Answer:
Informational
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163. Competitive games can __________ those with limited skill.
Answer
Correct Answer:
Intimidate.
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164. The extensive use of work teams benefits organizations by ________.
Answer
Correct Answer:
Generating a potential for creating greater outputs without increasing inputs.
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165. The _____ budget is used for the cost of fixed assets like plants and equipment.
Answer
Correct Answer:
Capital
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166. A hierarchy culture has an internal focus; it values ____ over flexibility.
Answer
Correct Answer:
Observable artifacts.
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167. A(n) ________ organization is highly formalized and centralized.
Answer
Correct Answer:
Mechanistic.
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168. Unlike in the case of goal-setting theory, mbo strongly advocates ________.
Answer
Correct Answer:
Self-generated feedback.
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169. For a code of ethics to encourage ethical decision making and behavior in a company, _____.
Answer
Correct Answer:
The management must develop practical ethical standards and ...
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170. To determine whether control is worthwhile, a company must consider its _____.
Answer
Correct Answer:
Regulation costs.
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171. The increasing diversity of the american workforce is an example of a(n) ______ force for change.
Answer
Correct Answer:
Political
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172. The determination of what systems fall under the csirt's responsibility is called its ____.
Answer
Correct Answer:
Scope of operations
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173. For a manager, building an effective team requires work, but the payoff is _____.
Answer
Correct Answer:
A stronger, better-performing work unit
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174. Affirmative action programs are typically designed to ____
Answer
Correct Answer:
Create homogeneous diversity
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175. A user's first impression of a support agent comes from the ____.
Answer
Correct Answer:
Incident script used
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176. A manager who wants to use reinforcement theory to motivate workers should first ____.
Answer
Correct Answer:
Identify critical performance related behavior
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177. A manager who coordinates the activities of operating employees is a(n) ____ manager.
Answer
Correct Answer:
Financial Managers
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178. _____ focus on a particular goal and disband once the project is completed.
Answer
Correct Answer:
Special-purpose teams
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179. The three types of dismissals are ______, downsizings, and layoffs.
Answer
Correct Answer:
Firings
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180. The hallmark of great civilizations has been great systems of ____.
Answer
Correct Answer:
Communications
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181. The form of communication which is the lowest in information richness is ____________.
Answer
Correct Answer:
Impersonal written communication
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182. The first step in the framework for defining and assigning work is _____.
Answer
Correct Answer:
Finalizing the project requirements,
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183. The first step in the compression approach to innovation is ____.unfreezing
Answer
Correct Answer:
Planning
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184. Salaried executive, administrative, and professional employees are exempt from ______ rules.
Answer
Correct Answer:
Overtime
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185. Maslow's hierarchy of needs model begins with _____ needs and ends with _____ needs.
Answer
Correct Answer:
Physiological needs,
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186. Companies are not considered unethical if they do not perform their ____ responsibilities.
Answer
Correct Answer:
Discretionary
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187. An innovative change involves ______ complexity, cost, and uncertainty.
Answer
Correct Answer:
Moderate.
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188. An individual who is both intrinsically and extrinsically motivated is more likely to ________.
Answer
Correct Answer:
Enjoy taking care of patients and is motivated by having a secure job with good benefits
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189. A self-managed work team would be likely to have the authority to ________.
Answer
Correct Answer:
Make schedule and plans.
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190. It is important to keep the lines of communication open because it will ______.
Answer
Correct Answer:
Prevent negative emotions from building
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191. Hugo munsterberg was known as ____.
Answer
Correct Answer:
The father of scientific management
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192. The _____ involves whether putting effort into a task will lead to high performance.
Answer
Correct Answer:
E -> P expectancy
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193. The u.s. sentencing commission guidelines impose smaller fines on companies that ____.
Answer
Correct Answer:
Have already established a specific type of compliance program
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194. Managers charged with managing the organization's formal human resources program are ____ managers.
Answer
Correct Answer:
Human resource
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195. In a(n) _____ organizational structure, project managers have little or no authority.
Answer
Correct Answer:
Functional
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196. Without _____, no company can survive over the long run.
Answer
Correct Answer:
Innovation
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197. Mark, vice president of human resources at executive corporation, is a(n) ____ level manager.
Answer
Correct Answer:
Upper
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198. The achievement of stretch goals is made easier when the team members have ____.
Answer
Correct Answer:
Bureaucratic immunity
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199. The two basic kinds of inequity are ____.
Answer
Correct Answer:
Underreward and overreward
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200. Managers can use integrity tests to _____
Answer
Correct Answer:
Select and hire ethical employees
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201. Managers can use behavioral addition and behavioral substitution to ____.
Answer
Correct Answer:
Modify corporate culture
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202. Managers can monitor __________ to track progress toward goal achievement.
Answer
Correct Answer:
Proximal and distal goals
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203. Job satisfaction has a _____ correlation with counterproductive behavior.
Answer
Correct Answer:
Moderate negative
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204. Industry leaders in france and italy are highly regarded for their ________.
Answer
Correct Answer:
Social prominence
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205. Incidents that involve complaints ____.
Answer
Correct Answer:
Are a valuable source of feedback and suggestions about products
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206. In the context of organizational behavior, _____ stressed the value of participative management.
Answer
Correct Answer:
Rensis Likert
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207. In organizations with mercenary cultures, we tend to find _____ sociability and _____ solidarity.
Answer
Correct Answer:
Low; high
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208. People with low self-esteem ______ than those with higher self-esteem.
Answer
Correct Answer:
Are more dependent on others
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209. Modern leadership theory recognizes that ________.
Answer
Correct Answer:
No single leadership style works well in all situations
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210. In the stages of team development, a team moves from growth to decline during the ____ stage.
Answer
Correct Answer:
De-norminge
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211. The 17 basic units of motion, identified by frank and lillian gilbreth, were named _____.
Answer
Correct Answer:
Therbligs
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212. The __________ ethical position is most closely associated with ethical imperialism.
Answer
Correct Answer:
Moral absolutism
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213. The _____ is an organization's ability to achieve multiple objectives at the same time.
Answer
Correct Answer:
Genius of the and
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214. Spans of control become _____ when firms reduce the number of layers of middle management.
Answer
Correct Answer:
Wider
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215. Using the systems model, managers can promote innovation by having the right ________.
Answer
Correct Answer:
People and environment
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216. Troubled companies seek ________ to address serious problems.
Answer
Correct Answer:
Renewal strategies
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217. There are eight general steps for organizational development intervention. the first step is ____.
Answer
Correct Answer:
Entry
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218. The upside-down pyramid view of organizations puts __________ at the top of the pyramid.
Answer
Correct Answer:
Customers or Nonmanagerial workers
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219. The second step in the four-component model of ethical decision making is _____.
Answer
Correct Answer:
Moral judgment
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220. The installation of the new equipment at fred fryer's donuts, inc., is an example of ________.
Answer
Correct Answer:
Technological change
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221. Among companies who use the adaptive strategies, ____ blend the strategies used by ____.
Answer
Correct Answer:
Analyzers; defenders and reactors
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222. According to the model of need satisfaction, an unsatisfied need produces ____.
Answer
Correct Answer:
Tension
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223. A(n) _____ convenes for a particular task and disbands once a project is completed.
Answer
Correct Answer:
Project team
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224. A _____ leader has a special ability to generate excitement and revitalize organizations.
Answer
Correct Answer:
Transformational
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225. ________ is the questionnaire used in fiedler's model to determine leadership orientation.
Answer
Correct Answer:
Least preferred coworker (LPC) scale
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226. _____ uses formal bargaining to win acceptance and approval of a desired change.
Answer
Correct Answer:
Negotiation
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227. _____ power is dominant when subordinates are obliged to comply by virtue of a boss's authority.
Answer
Correct Answer:
Legitimate
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228. _____ is primarily responsible for operational goals/plans.
Answer
Correct Answer:
Lower management
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229. _____ is a rigid, exaggerated, irrational belief associated with a particular group of people.
Answer
Correct Answer:
Stereotype
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230. _____ is a part of ford's, the u.s. auto manufacturer, task environment.
Answer
Correct Answer:
Chrysler
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231. _____ is a mechanism for gathering information about performance deficiencies after they occur.
Answer
Correct Answer:
Feedback control
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232. _____ are different sets of expectations for how different individuals should behave.
Answer
Correct Answer:
Roles
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233. _____ appraisals, although subjective, focus on observable aspects of performance.
Answer
Correct Answer:
Behavioral
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234. Strengthen behavior (i.e., increase its frequency).
Answer
Correct Answer:
Positive and negative reinforcement
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235. In a(n) ____ reinforcement schedule, a consequence follows every instance of a behavior.
Answer
Correct Answer:
Continuous
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236. In _____, the key situational factor is the maturity of the followers.
Answer
Correct Answer:
Hersey and Blanchard's situational theory
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237. Exploring _________ data first helps marketers minimize marketing research costs.
Answer
Correct Answer:
Secondary
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238. Ethical intensity depends on all of the following except ____.
Answer
Correct Answer:
Social commitment
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239. Ethical behavior covers a ________ range of conduct than legal behavior.
Answer
Correct Answer:
Wider
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240. Effective communication skills are important primarily to support agents who communicate ____.
Answer
Correct Answer:
Any of these
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241. Companies need to excel at managing ____ in order to successfully manage innovation streams.
Answer
Correct Answer:
The sources of innovation
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242. Marie and marti are partners who solely own m and m florist. as owners, they can ____.
Answer
Correct Answer:
Claim the organization as their legal property.
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243. The ""white-water rapids"" metaphor sees change as ________.
Answer
Correct Answer:
The natural state of things
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244. A tennis player who blames a loss on windy conditions would be likely to have ________.
Answer
Correct Answer:
An external locus of control
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245. _____ means directing and motivating individuals to achieve organizational goals.
Answer
Correct Answer:
Leading
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246. A traditional ""top down"" organization is ________ organization.
Answer
Correct Answer:
A largely centralized
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247. When teams are used properly and in the right settings, work teams can ____.
Answer
Correct Answer:
Do all of these
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248. The all-channel network is practiced most commonly in ________.
Answer
Correct Answer:
Self-managed teams
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249. Free bus rides would be a(n) ______ reward of working at google.
Answer
Correct Answer:
Extrinsic.
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250. The three basic control methods are ____
Answer
Correct Answer:
Concurrent control, feedback control, and feedforward control
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251. _____ schedule materials to arrive at a company just as they are needed on the production line.
Answer
Correct Answer:
Just-in-time inventory systems
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252. The primary job of a manager is to ________.
Answer
Correct Answer:
Make decisions that help an organization grow
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253. A constraint causes stress because it ________.
Answer
Correct Answer:
Prevents you from achieving your goal.
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254. Four of the seven dimensions of culture as identified by hofstede are ____
Answer
Correct Answer:
All of the above
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255. One factor that seems to motivate workers across all cultures is seeking ________.
Answer
Correct Answer:
Interesting work
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256. Companies in the same strategic group are _____ to each other.
Answer
Correct Answer:
Direct competitors
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257. Common mistakes made in decision making include use of all of the following except __________.
Answer
Correct Answer:
Underestimating the improbable
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258. _____ appraisals assess what workers are like, while _____ appraisals assess what workers do.
Answer
Correct Answer:
Trait; behavior
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259. The positive potential of diversity is typically reflected in theories about _____.
Answer
Correct Answer:
Information processing
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260. Team norms in an organization can create ____.
Answer
Correct Answer:
All of these
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261. Team building exercises and motivation techniques are tools used in _____ management.
Answer
Correct Answer:
Human resource
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262. Taylor began to develop his theory of ________ as a result of viewing workers in steel companies.
Answer
Correct Answer:
Scientific management
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263. Narrow spans of control build _____ organizations.
Answer
Correct Answer:
Tall
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264. Job satisfaction has a _____ correlation with task performance.
Answer
Correct Answer:
Moderate positive
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265. Ethnocentric managers believe that their native country, culture, language, and behavior _____.
Answer
Correct Answer:
are superior to all others; "We Know Best"
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266. Charismatic leaders generally ____
Answer
Correct Answer:
Articulate a vision based on strongly held values
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267. All of these are a part of an organization's task environment except _____.
Answer
Correct Answer:
Employers
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268. A change that is made in response to arising problems or opportunities is called __________.
Answer
Correct Answer:
Reactive change.
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269. A ______ is a specific commitment to achieve a measurable result within a stated period of time.
Answer
Correct Answer:
Goal
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270. A _____ structure is a flat organization with one person as the central decision-making figure.
Answer
Correct Answer:
Simple
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271. ______ is the expectation that successful performance of the task will lead to the desired outcome.
Answer
Correct Answer:
Instrumentality
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272. ______ is the conflict-handling style in which both parties give up something to gain something.
Answer
Correct Answer:
Compromising
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273. ______ can help workers focus on critical problems, choices, and opportunities.
Answer
Correct Answer:
Planning and strategic management
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274. ______ behavior is behavior that conforms to generally accepted social norms.
Answer
Correct Answer:
Ethical behavior
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275. _____ is used to examine the specific tasks assigned to each position within a company.
Answer
Correct Answer:
Job analysis
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276. Service organizations ________.
Answer
Correct Answer:
Produce physical and nonphysical outputs
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277. _____ are sets of interacting components working within an environment to fulfill some purpose.
Answer
Correct Answer:
Systems philosophy
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278. A(n) _____ describes all the elements involved in starting a new venture.
Answer
Correct Answer:
Business plan
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279. Strategic position emerges from three sources: ____.
Answer
Correct Answer:
All of the above
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280. Research shows that job satisfaction has _____ correlation with normative commitment.
Answer
Correct Answer:
Strong positive
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281. Introducing a practice that is new to the industry is called a(n) ______ change.
Answer
Correct Answer:
Radically innovative
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282. In organizational culture, control refers to _____.
Answer
Correct Answer:
The degree to which rules, policies, and direct supervision are used to oversee employee behavior
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283. If an employee does not exhibit a desired behavior, a manager might use ________.
Answer
Correct Answer:
Shaping to guide the employee to learn the desired behavior
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284. Extrinsic rewards are ____
Answer
Correct Answer:
Exemplified by bonuses, trophies, and plaques
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285. Budgets are an example of ____ planning
Answer
Correct Answer:
Operational
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286. An organization in which lower-level managers make important decisions is a(n) _____ organization.
Answer
Correct Answer:
Decentralized
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287. All organizations need _____ to achieve high performance.
Answer
Correct Answer:
Diversity of thought
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288. According to the contingency theory of leadership, international managers ________.
Answer
Correct Answer:
Must adjust their leadership behaviors according to the context, norms,attitudes, and other variables in the host country
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289. According to the competing values framework, clan, adhocracy, market, and hierarchy are ____.
Answer
Correct Answer:
Organizational cultures
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290. A(n) ____ lists the specific steps, people, resources, and time period for accomplishing a goal.
Answer
Correct Answer:
Action plan
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291. A disadvantage of using contingent workers is that they _____.
Answer
Correct Answer:
Contingent workers may pass on information about corporate processes and strategies to subsequent clients who could be competitors
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292. A _____ span of control creates a _____ organization structure.
Answer
Correct Answer:
Wide; flat
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293. A _____ resource is a resource that is not controlled or possessed by many competing firms.
Answer
Correct Answer:
Rare
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294. A _____ provides an organization with vision and leadership in the area of business conduct.
Answer
Correct Answer:
Corporate Ethics Officer
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295. ______ leadership approaches attempt to determine the unique behaviors used by effective leaders.
Answer
Correct Answer:
Behavioral
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296. _____ refers to a change in the attitudes and behaviors of a few employees in the organization.
Answer
Correct Answer:
People change
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297. _____ refer to the pay that employees receive over a fixed period, most often weekly or monthly.
Answer
Correct Answer:
Salaries
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298. _____ is(are) categories of sexual harassment.
Answer
Correct Answer:
All of these
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299. _____ are the underlying qualities and desirable behaviors that are important to an organization.
Answer
Correct Answer:
Values
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300. _____ is defined as a firm's purpose or reason for existing.
Answer
Correct Answer:
Company mission
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301. _____ is an individual outcome that is directly affected by job satisfaction.
Answer
Correct Answer:
Organizational commitment
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302. _____ is a new technological design or process that becomes the accepted market standard.
Answer
Correct Answer:
Dominant design
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303. _____ is the satisfaction of some need.
Answer
Correct Answer:
A goal
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304. _______ is the primary reason that entrepreneurs create business plans.
Answer
Correct Answer:
To get financing and think through important details
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305. _____ is power sharing, or the delegation of power or authority to subordinates in an organization.
Answer
Correct Answer:
Empowerment
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306. The step in the decision-making process where you demonstrate your creativity is to ________.
Answer
Correct Answer:
Develop alternatives
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307. The organization's ____ is the basic reason for existence.
Answer
Correct Answer:
Purpose
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308. Unsupervised data mining is particularly good at identifying ____.
Answer
Correct Answer:
All of these
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309. Management by walking around is a ________ control.
Answer
Correct Answer:
Concurrent
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310. The ______ are strategic, tactical, and operational.
Answer
Correct Answer:
Three levels of planning
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311. A _____ specifies a target market and a related marketing mix.
Answer
Correct Answer:
Marketing strategy
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312. Innovation requires the coordination that occurs with the _____ .
Answer
Correct Answer:
Horizontal linkage model
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313. Customer-driven marketing is most effective when ________.
Answer
Correct Answer:
Clear needs exist and customers know what their needs are
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314. Culture tends to differ between _____, but appears similar within _____.
Answer
Correct Answer:
Organizations, industries
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315. Everyday low pricing is most suitable if ________.
Answer
Correct Answer:
The cost of conducting frequent sales and promotions is high
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316. Ethical behavior covers a ________ range of conduct than does legal behavior.
Answer
Correct Answer:
Wider
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317. The purpose of multifunctional teams is to ____.
Answer
Correct Answer:
Allow organizations to concentrate on their internal environments and ignore the external environments until they have completed the brainstorming process
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318. With surface-level diversity, differences are immediately observable, easy to measure, and ____.
Answer
Correct Answer:
Typically unchangeable
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319. According to alderfer's erg theory, the lowest-order need is ____.
Answer
Correct Answer:
Existence
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320. According to ____, people will be motivated when they perceive they are being treated fairly.
Answer
Correct Answer:
Equity theory
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321. The last step in effective planning is to ____.
Answer
Correct Answer:
Maintain flexibility in planning
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322. Mobile commerce (m-commerce) is based on the _____ protocol.
Answer
Correct Answer:
Wireless Application
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323. Work-life conflicts became noticeable in the 1980s when ________.
Answer
Correct Answer:
Women, with dependent children, started entering the workforce
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324. Using 360-degree feedback appraisals to trigger pay and personnel decisions puts ______ at risk.
Answer
Correct Answer:
Trust
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325. The highest level of team autonomy is found in ____.
Answer
Correct Answer:
Self designing work groups
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326. The goals of the compression approach to innovation are ____.
Answer
Correct Answer:
Speed, lower costs, and incremental change of dominant design
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327. The behavioral structured interview is built on the assumption that ________.
Answer
Correct Answer:
Past behavior is the best predictor of future behavior
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328. The basic model of ethical decision making ____
Answer
Correct Answer:
Is not accurately described by any of these
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329. Strategies to manage dysfunctional conflict do not include _____ the conflict.
Answer
Correct Answer:
Encouraged
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330. Missing meetings is a form of _____ withdrawal.
Answer
Correct Answer:
Physical
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331. Formal performance appraisals are used more frequently in countries that ________.
Answer
Correct Answer:
Are low in in-group collectivism
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332. For workers to truly accept organizational goals, the workers must ____.
Answer
Correct Answer:
Trust management
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333. The two parts of reinforcement are ____.
Answer
Correct Answer:
Reinforcement contingencies and schedules of reinforcement
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334. The three formal communication channels in organizations are categorized as ____.
Answer
Correct Answer:
All of these
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335. The thinking underlying the domain of ____ is the closest to the justice approach.
Answer
Correct Answer:
Law
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336. The least amount of team autonomy is found in ____.
Answer
Correct Answer:
Traditional work groups
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337. The last step in the basic model of ethical decision making is to ____.
Answer
Correct Answer:
Act on the situation
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338. Equity has _____ effect on citizenship behavior and _____ effect on counterproductive behavior.
Answer
Correct Answer:
A strong positive; a strong negative
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339. A team has finally matured into a fully-functioning team at the ____ stage of development.
Answer
Correct Answer:
Performing
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340. _______ goals are those that an organization actually pursues.
Answer
Correct Answer:
Real
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341. __________ programs allow choice to personalize benefits within a set dollar allowance.
Answer
Correct Answer:
Employee assistance
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342. Most training is directed at upgrading and improving an employee's ________ skills.
Answer
Correct Answer:
Technical
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343. The more uncertain a situation is, the more ________ plans must be.
Answer
Correct Answer:
Flexible
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344. As production moves up, the average cost per unit decreases because ________.
Answer
Correct Answer:
Fixed costs are spread over more units
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345. As direct competitors, ups and fedex would have ____.
Answer
Correct Answer:
A high degree of market commonality
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346. To improve workplace diversity, a manager might ________.
Answer
Correct Answer:
Advertise in ethnic newspapers and Internet sites
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347. In the context of leadership, power is defined as the ability to _____ other people.
Answer
Correct Answer:
Influence
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348. To identify a problem, a manager ________.
Answer
Correct Answer:
Compares the current state of affairs with some standard or goal
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349. Work-family conflict is a type of _____ stressor.
Answer
Correct Answer:
Nonwork hindrance
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350. Two basic ethical ideas underpin the caux principles: kyosei and _____.
Answer
Correct Answer:
Human dignity
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351. In the _____ stage of the product life cycle, organizations focus on building primary demand.
Answer
Correct Answer:
Market introduction
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352. Changes in any sector of the general environment ____.
Answer
Correct Answer:
Will eventually affect most organizations
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353. A product’s quality is determined by its ____.
Answer
Correct Answer:
Durability, reliability, and serviceability
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354. A learning organization develops the capability to ________.
Answer
Correct Answer:
Continuously learn, adapt, and change Correct
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355. _____ is(are) included in an organization's task environment.
Answer
Correct Answer:
Suppliers
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356. _____ is defined as the knowledge, tools, and techniques used to transform inputs into outputs.
Answer
Correct Answer:
Technology
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357. _____ is a measure of the intensity of competitive behavior among companies in an industry.
Answer
Correct Answer:
Character of the rivalry
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