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Principles of Management MCQ

All good strategic management processes start with __________.

Answer

Correct Answer: Articulating the mission and vision

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Inflation is an example of a(n) _____ force in an organization's environment.

Answer

Correct Answer: Economic

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The characteristics or attributes of a trustee that inspire trust are defined as one's _____.

Answer

Correct Answer: Trustworthiness

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The audiences perception of closeness and interaction with the speaker is called________.

Answer

Correct Answer: Speaker immediacy.

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Job ______ is the opposite of job ______.

Answer

Correct Answer: Enlargement; job enrichment

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Policies, rules, and standard operating procedures (sops) are all types of _____ plans.

Answer

Correct Answer: Standing

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Paying a woman less than a man for the same work is known as _____.

Answer

Correct Answer: Gender discrimination

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In kurt lewin's three-step change process, organizations are pushed toward change by ________.

Answer

Correct Answer: Driving forces

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In a(n) _____ organization, important decisions usually are made at the top.

Answer

Correct Answer: Centralized

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In the middle east, ________ plays a major role in all aspects of life, including work.

Answer

Correct Answer: Religion

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In a low-context culture ____.

Answer

Correct Answer: Shared meanings are primarily derived from written and spoken words

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Work teams that perform at a high level typically fill ________ different team roles.

Answer

Correct Answer: Nine

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When a budget is formulated, it is being used as a(n) ________ tool.

Answer

Correct Answer: Planning

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In a personal scorecard, __________ reflects your values and philosophy of life.

Answer

Correct Answer: Mission

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Flat organizational structures become more and more desirable as __________ uncertainty increases

Answer

Correct Answer: Environmental

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A leaders positive influence emerges from persuasiveness, competence, and _______ skills.

Answer

Correct Answer: Human

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A high concern for people but minimal concern for performance can best describe the _____ culture.

Answer

Correct Answer: Caring

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______________ involves assembling and coordinating organizational resources.

Answer

Correct Answer: Organizing

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___________ reflects the integrity of decisions made and is a function of many factors.

Answer

Correct Answer: ​Ethical culture

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__________ are groupings of people based on shared demographic and job identities.

Answer

Correct Answer: Subcultures

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_____ refers to an organization's moral obligation toward all of its stakeholders.

Answer

Correct Answer: CSR

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_____ refers to an individuals sense of having a choice in initiating and regulating actions.

Answer

Correct Answer: ​Self-determination

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_____ is characterized by intangible outputs.

Answer

Correct Answer: Service technology

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_____ is a technique for resolving resource conflicts by delaying tasks.

Answer

Correct Answer: Resource leveling

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_____ indicates how much labor, capital, materials, and energy it takes to create an output.

Answer

Correct Answer: Multifactor productivity

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_____ generates higher employee commitment, development, and satisfaction than does _____.

Answer

Correct Answer: Internal recruiting, external recruiting

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_____ describe leadership situations and are used as vehicles for leadership discussions.

Answer

Correct Answer: Case studies

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_____ are the natural rewards associated with performing a task or activity for its own sake.

Answer

Correct Answer: Intrinsic rewards

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A _____ represents a phrase or sentence that succinctly expresses a key corporate value.

Answer

Correct Answer: Slogan

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In a project structure, when employees finish a project they ________.

Answer

Correct Answer: Move on to another project

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Associated with the condition of _____ is the lowest possibility of failure.

Answer

Correct Answer: Certainty

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_____ are less likely than _____ to develop mentoring relationships.

Answer

Correct Answer: Women; men

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_____ are associated with surface level of organizational culture.

Answer

Correct Answer: Manners of dress

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____ is the extent to which goals are detailed, exact, and unambiguous.

Answer

Correct Answer: Goal specificity

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When an organization needs a new direction, the ________ leadership style is appropriate.

Answer

Correct Answer: Visionary

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The three components of ______ are affective, cognitive, and behavioral.

Answer

Correct Answer: Attitude

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The _____ was established to promote a common code of conduct for the electronics and ict industry.

Answer

Correct Answer: Electronic Industry Citizenship Coalition

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Strategic plans for a company generally have a(n) ____ time horizon.

Answer

Correct Answer: 1-5 year

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Spoken communication electronically transmitted contains _______ information richness.

Answer

Correct Answer: The second-highest

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Workplace surveys suggest that satisfied employees are becoming _____.

Answer

Correct Answer: More uncommon

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Typically ______-level goals and strategies require intermediate- and short-term plans.

Answer

Correct Answer: Functional

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The intellectual capital equation is: intellectual capital = __________.

Answer

Correct Answer: Intellectual capital

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The _____ plans future investments in major assets to be depreciated over several years.

Answer

Correct Answer: Capital budget

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On the basis of research evidence, the two basic needs categories are ____.

Answer

Correct Answer: Higher-order and lower-order needs

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The highest level of information richness is achieved when messages are transmitted through _____.

Answer

Correct Answer: Face-to-face channels

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The process of strengthening a behavior by withdrawing something negative is called _____.

Answer

Correct Answer: Negative reinforcement

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The principal manager of the is department is typically referred to as the ______.

Answer

Correct Answer: CIO

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Workplace performance is maximized when _____.

Answer

Correct Answer: Conflict is at a very low level

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Even for nonprofits, sooner or later there will be no organization without ____.

Answer

Correct Answer: Customers

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Direct supervision of employees is a form of ________ control.

Answer

Correct Answer: Concurrent

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Countertrading is ___ goods for goods

Answer

Correct Answer: Bartering

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A flow that directs the order of activities in a business process is termed a(n) ________.

Answer

Correct Answer: Control flow

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The hawthorne studies showed that ____ are equal to salary motivation.

Answer

Correct Answer: Human factors

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The u.s. army's motto to "be all that you can be" relates most closely to the ____ level of needs.

Answer

Correct Answer: Self-actualization

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A(n) _____ is the personal satisfaction and enjoyment that a person feels from attaining a goal.

Answer

Correct Answer: Intrinsic reward

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4-1-9 fraud is an example of a ____________________ attack.

Answer

Correct Answer: Social engineering

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A u.s. business that provides on-site childcare facilities for employees is ________.

Answer

Correct Answer: Being socially responsive.

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Today nearly one in six american workers is _____.

Answer

Correct Answer: Foreign-born

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The work of your group would be better done in teams if the members of the team are ________.

Answer

Correct Answer: Interdependent

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The two major advantages of getting a loan versus investment capital are ________.

Answer

Correct Answer: No ownership in the firm is surrendered and interest payments are tax deductible

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When others expectations exceed ones ability, ________ occurs.

Answer

Correct Answer: Role overload.

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The most popular approach to increasing goal commitment is ____.

Answer

Correct Answer: Encouraging workers' participation in goal setting

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Teams rapidly develop shared perceptions and commitment during the _____ stage of team development.

Answer

Correct Answer: Norming

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To encourage more ethical decision making in an organization, its managers should ____.

Answer

Correct Answer: Do all of these

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The major drawback to the use of virtual teams is ____.

Answer

Correct Answer: Members must learn to express themselves in new contexts

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The lack of women and minorities in senior management positions can be explained by __________.

Answer

Correct Answer: The glass ceiling effect

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The justice approach to deciding ethical dilemmas is guided by _____.

Answer

Correct Answer: Respect for impartial standards of fairness and equity

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The _____ style of conflict management is halfway between domination and appeasement.

Answer

Correct Answer: Sharing

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The _____ model is founded in classic economic precepts.

Answer

Correct Answer: Shareholder

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The _____ conflict resolution style is best when maintaining harmony is important.

Answer

Correct Answer: Accommodating style

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Seating arrangements and dynamics can be examined in a(n) ________ study.

Answer

Correct Answer: Proxemics

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Normative controls should be used when ____.

Answer

Correct Answer: Organizational culture, values, and beliefs are strong

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When people perceive _____, they are more likely to support decisions and decision makers.

Answer

Correct Answer: Procedural justice.

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When people first encounter stressors, the process of _____ is triggered.

Answer

Correct Answer: Behavioral appraisal.

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The simple structure is most widely practiced in small businesses in which ________.

Answer

Correct Answer: The manager and owner are one and the same.

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The first step in the compression approach to innovation is ____.

Answer

Correct Answer: Planning

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Managers hire contingent workers because they are ________ than permanent workers.

Answer

Correct Answer: More loyal

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Management scholar henry mintzberg found that in their workday, managers ____.

Answer

Correct Answer: Have work that is characterized by fragmentation, brevity, and variety

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Making tactical decisions is the __________ step in the managing products process.

Answer

Correct Answer: Third

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Low power distance implies that ________.

Answer

Correct Answer: People would be more motivated by teamwork and relations with peers

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A(n) __________ emphasizes formal authority, rules, order, fairness, and efficiency.

Answer

Correct Answer: Bureaucracy

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A(n) ________ is a group of people actively pursuing a particular issue.

Answer

Correct Answer: Coalition

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A(n) _____ has five higher goals that balance self-interest with responsibility to others.

Answer

Correct Answer: Transcendent education.

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Lawyers accountants and engineers are ____ resources of microsoft

Answer

Correct Answer: Financial

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A(n) _____ is a situation in which something is obviously wrong or has the potential to go wrong.

Answer

Correct Answer: Performance threat

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Hindrance stressors have a _____ relationship with organizational commitment.

Answer

Correct Answer: Strong negative

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An organizational chart is a graphic representation of ____

Answer

Correct Answer: Formal communication channels within the organization

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In a __________, all members can communicate directly with one another.

Answer

Correct Answer: Decentralized communication network

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____ are responsible for creating a positive organizational culture through language and action.

Answer

Correct Answer: Top managers

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______ is the attempt by a person or organization to benefit from media coverage.

Answer

Correct Answer: Publicity

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______ act primarily as in-house advertising agents for the various events booked into facilities.

Answer

Correct Answer: Marketing directors

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Fairness in hiring practices is an example of an organization's _______________.

Answer

Correct Answer: Values.

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______ represent(s) all the ways people are unlike and alike.

Answer

Correct Answer: Diversity

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Frequently updated information that reflects current conditions is called _____ information.

Answer

Correct Answer: Real-time

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Due to the passage of the americans with disabilities act, job applicants ________.

Answer

Correct Answer: May be required to undergo a medical examination after they receive a contingent offer

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Creating new options for joint gain occurs by focusing on a(n) _____ scenario.

Answer

Correct Answer: Win-win

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Fiedler's contingency leadership model determines if a leader's style is _____.

Answer

Correct Answer: Task-oriented or relationship-oriented

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Conflicts related to how the work gets done are called ________ conflicts.

Answer

Correct Answer: Process

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Computer-assisted instruction is usually a form of _____.

Answer

Correct Answer: Off-the-job training

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Companies take basic _____ and translate them into core _____.

Answer

Correct Answer: Customs, values

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According to a.t. kearney, the most attractive offshoring destination is _____.

Answer

Correct Answer: India

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A primary source of organizational culture is _____.

Answer

Correct Answer: The company founder

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_____ teams are physically dispersed and communicate electronically more than face-to-face.

Answer

Correct Answer: Parallel teams

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Bryan barry suggests that to keep a strategic plan on track, organizations should ____.

Answer

Correct Answer: Engage people, keep it simple, stay focused, and offer a good benefit package

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The contemporary perspective consists of three viewpoints: ____.

Answer

Correct Answer: Systems, contingency, quality management

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Tops burger, based out of texas, has locations in 25 countries. tops is a ____.

Answer

Correct Answer: Multinational corporation

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The most important environmental factor in the hrm process is ________.

Answer

Correct Answer: The legal environment

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Lower-level managers typically confront ________.

Answer

Correct Answer: Programmed decisions

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The question individuals ask during the norming stage of group development is _____

Answer

Correct Answer: What do the others expect me to do?

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The primary reason for an organization to adopt planning and strategic management is to _____.

Answer

Correct Answer: Developing a sustainable competitive advantage

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The _____ structure is an organizational form that emphasizes flexibility.

Answer

Correct Answer: Organic

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In defensive avoidance, when a manager cant find a good solution, the manager follows with ____.

Answer

Correct Answer: Procrastination, passing the buck, or denying the risk of any negative consequences

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During the _____ stage, the team leader should encourage participation by each team member.

Answer

Correct Answer: Storming

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Strategy formulation is the process of _____.

Answer

Correct Answer: Choosing among different strategies and altering them to best fit the organization

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Using bpmn, business processes are typically organized into what is called ________.

Answer

Correct Answer: Swim lane format

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In a business process, a role refers to ________.

Answer

Correct Answer: A collection of activities

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Marketing is as much about helping sellers sell products and services, as it is about __________.

Answer

Correct Answer: Helping buyers buy

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According to the model of work motivation and performance, an unsatisfied need produces _____.

Answer

Correct Answer: Tension

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A key element of expectancy theory might be summarized by saying ________.

Answer

Correct Answer: Everyone is motivated by something different

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_____ means that decision authority is located near the _____ of the organization.

Answer

Correct Answer: Centralization

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_____ involves more risk than other changeover methods.

Answer

Correct Answer: Direct cutover.

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The two metaphors commonly used to describe the two views of the change process are ________.

Answer

Correct Answer: Calm waters and white-water rapids

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_____ is the first sign that an unethical decision has occurred.

Answer

Correct Answer: Guilt

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A _____ is a situational variable that makes a leadership style unnecessary or redundant.

Answer

Correct Answer: Substitute

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Hindrance stressors have a _____ effect on job performance.

Answer

Correct Answer: Weak-negative

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The biggest advantage to a virtual network approach is _____ and _____ on a global scale.

Answer

Correct Answer: Flexibility; competitiveness

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Max weber felt selection of employees should be based on _____.

Answer

Correct Answer: Political skills

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Difficulties that inhibit the achievement of goals are known as _____.

Answer

Correct Answer: Problems

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Mcdonald's must communicate an effective message to meet the challenge of its __________.

Answer

Correct Answer: Competitors.

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The disadvantage of the ______ conflict-handling style is that it is very time-consuming.

Answer

Correct Answer: Collaborating

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The myers-briggs type indicator is considered a(n) ______ test.

Answer

Correct Answer: Ability

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The general electric workout is a special kind of ____.

Answer

Correct Answer: Results-driven change

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In the context of portfolio strategy, _____ is the purchase of a company by another company.

Answer

Correct Answer: Acquisition.

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A company's purpose statement _____.

Answer

Correct Answer: Is enduring and inspirational

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The positioning strategies identified by michael porter are ____.

Answer

Correct Answer: Focus, cost leadership, and differentiation

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When general motors and toyota created numa to build cars in california, they formed a _________.

Answer

Correct Answer: Joint Venture

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The multiplier effect states that a manager's influence on the organization ___.

Answer

Correct Answer: Has implications far beyond the results that can be achieved by one person acting alone

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People high in ________ are responsive to others' social and interpersonal cues.

Answer

Correct Answer: Emotional intelligence

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One of the biggest mistakes managers make today is ___________.

Answer

Correct Answer: Failing to adapt to a changing world

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When others' expectations exceed one's ability, ______ has occurred.

Answer

Correct Answer: Role overload.

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Extraversion is the degree to which someone is_____.

Answer

Correct Answer: Emotional stability

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Basketball, football, baseball, and soccer all fit into the _____ of sports.

Answer

Correct Answer: Heuristic morphemes concept algorithm. .

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The current popularity of teams can be attributed to the fact that ________.

Answer

Correct Answer: They represent a better way to use employee talents

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Project managers have the least amount of authority in a pure _____ organizational structure.

Answer

Correct Answer: Project

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According to herzberg's motivator-hygiene theory, extrinsic motivation is related to _____ needs.

Answer

Correct Answer: Motivation

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According to douglas mcgregor's theory y, a manager assumes that employees ________.

Answer

Correct Answer: Learn to accept responsibility

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The weakening of behavior by ignoring it or making sure it is not reinforced is called _____.

Answer

Correct Answer: Extinction.

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The principal by-product of the norming stage of team development is _____.

Answer

Correct Answer: Group cohesiveness

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Many companies are developing a formal statement of values and standards called a __________.

Answer

Correct Answer: Code of ethics

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An investment company where workers follow a strict schedule is an example of a(n) _____.

Answer

Correct Answer: Informal workplace

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According to thamhain and wilemon, _____ is the legitimate hierarchical right to issue orders.

Answer

Correct Answer: Authority

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A(n) ____ is responsible for coordinating the activities of several departments.

Answer

Correct Answer: Project manager.

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A key difference between affirmative action and diversity is that ____.

Answer

Correct Answer: Diversity has a broader focus, while affirmative action does not

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Most managers settle for a _____ rather than a _____ solution.

Answer

Correct Answer: Satisficing; maximizing.

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A problem associated with traditional goal setting is that ________.

Answer

Correct Answer: Clarity is lost as the goals make their way down from the top of the organization to lower levels.

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The ____ applet in control panel is a simplified interface for user management.

Answer

Correct Answer: User Accounts

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A disadvantage of a limited liability company is that it ________.

Answer

Correct Answer: Must dissolve when an owner leaves the company

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__________ is the physical arrangement of resources in the production process.

Answer

Correct Answer: Facility Layouts

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________ results in a solution that is considered "good enough."

Answer

Correct Answer: Satisficing

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_______ is the number of people reporting directly to a given manager.

Answer

Correct Answer: Span of control

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_____is defined as a positive attitude toward one's job.

Answer

Correct Answer: Occupation approval.

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A sales forecast is an example of an organizational control from the _____ area.

Answer

Correct Answer: Informational

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Competitive games can __________ those with limited skill.

Answer

Correct Answer: Intimidate.

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The extensive use of work teams benefits organizations by ________.

Answer

Correct Answer: Generating a potential for creating greater outputs without increasing inputs.

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The _____ budget is used for the cost of fixed assets like plants and equipment.

Answer

Correct Answer: Capital

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A hierarchy culture has an internal focus; it values ____ over flexibility.

Answer

Correct Answer: Observable artifacts.

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A(n) ________ organization is highly formalized and centralized.

Answer

Correct Answer: Mechanistic.

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Unlike in the case of goal-setting theory, mbo strongly advocates ________.

Answer

Correct Answer: Self-generated feedback.

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For a code of ethics to encourage ethical decision making and behavior in a company, _____.

Answer

Correct Answer: The management must develop practical ethical standards and ...

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To determine whether control is worthwhile, a company must consider its _____.

Answer

Correct Answer: Regulation costs.

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The increasing diversity of the american workforce is an example of a(n) ______ force for change.

Answer

Correct Answer: Political

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The determination of what systems fall under the csirt's responsibility is called its ____.

Answer

Correct Answer: Scope of operations

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For a manager, building an effective team requires work, but the payoff is _____.

Answer

Correct Answer: A stronger, better-performing work unit

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Affirmative action programs are typically designed to ____

Answer

Correct Answer: Create homogeneous diversity

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A user's first impression of a support agent comes from the ____.

Answer

Correct Answer: Incident script used

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A manager who wants to use reinforcement theory to motivate workers should first ____.

Answer

Correct Answer: Identify critical performance related behavior

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A manager who coordinates the activities of operating employees is a(n) ____ manager.

Answer

Correct Answer: Financial Managers

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_____ focus on a particular goal and disband once the project is completed.

Answer

Correct Answer: Special-purpose teams

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The three types of dismissals are ______, downsizings, and layoffs.

Answer

Correct Answer: Firings

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The hallmark of great civilizations has been great systems of ____.

Answer

Correct Answer: Communications

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The form of communication which is the lowest in information richness is ____________.

Answer

Correct Answer: Impersonal written communication

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The first step in the framework for defining and assigning work is _____.

Answer

Correct Answer: Finalizing the project requirements,

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The first step in the compression approach to innovation is ____.unfreezing

Answer

Correct Answer: Planning

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Salaried executive, administrative, and professional employees are exempt from ______ rules.

Answer

Correct Answer: Overtime

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Maslow's hierarchy of needs model begins with _____ needs and ends with _____ needs.

Answer

Correct Answer: Physiological needs,

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Companies are not considered unethical if they do not perform their ____ responsibilities.

Answer

Correct Answer: Discretionary

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An innovative change involves ______ complexity, cost, and uncertainty.

Answer

Correct Answer: Moderate.

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An individual who is both intrinsically and extrinsically motivated is more likely to ________.

Answer

Correct Answer: Enjoy taking care of patients and is motivated by having a secure job with good benefits

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A self-managed work team would be likely to have the authority to ________.

Answer

Correct Answer: Make schedule and plans.

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It is important to keep the lines of communication open because it will ______.

Answer

Correct Answer: Prevent negative emotions from building

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Hugo munsterberg was known as ____.

Answer

Correct Answer: The father of scientific management

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The _____ involves whether putting effort into a task will lead to high performance.

Answer

Correct Answer: E -> P expectancy

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The u.s. sentencing commission guidelines impose smaller fines on companies that ____.

Answer

Correct Answer: Have already established a specific type of compliance program

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Managers charged with managing the organization's formal human resources program are ____ managers.

Answer

Correct Answer: Human resource

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In a(n) _____ organizational structure, project managers have little or no authority.

Answer

Correct Answer: Functional

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Without _____, no company can survive over the long run.

Answer

Correct Answer: Innovation

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Mark, vice president of human resources at executive corporation, is a(n) ____ level manager.

Answer

Correct Answer: Upper

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The achievement of stretch goals is made easier when the team members have ____.

Answer

Correct Answer: Bureaucratic immunity

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The two basic kinds of inequity are ____.

Answer

Correct Answer: Underreward and overreward

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Managers can use integrity tests to _____

Answer

Correct Answer: Select and hire ethical employees

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Managers can use behavioral addition and behavioral substitution to ____.

Answer

Correct Answer: Modify corporate culture

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Managers can monitor __________ to track progress toward goal achievement.

Answer

Correct Answer: Proximal and distal goals

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Job satisfaction has a _____ correlation with counterproductive behavior.

Answer

Correct Answer: Moderate negative

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Industry leaders in france and italy are highly regarded for their ________.

Answer

Correct Answer: Social prominence

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Incidents that involve complaints ____.

Answer

Correct Answer: Are a valuable source of feedback and suggestions about products

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In the context of organizational behavior, _____ stressed the value of participative management.

Answer

Correct Answer: Rensis Likert

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In organizations with mercenary cultures, we tend to find _____ sociability and _____ solidarity.

Answer

Correct Answer: Low; high

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People with low self-esteem ______ than those with higher self-esteem.

Answer

Correct Answer: Are more dependent on others

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Modern leadership theory recognizes that ________.

Answer

Correct Answer: No single leadership style works well in all situations

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In the stages of team development, a team moves from growth to decline during the ____ stage.

Answer

Correct Answer: De-norminge

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The 17 basic units of motion, identified by frank and lillian gilbreth, were named _____.

Answer

Correct Answer: Therbligs

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The __________ ethical position is most closely associated with ethical imperialism.

Answer

Correct Answer: Moral absolutism

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The _____ is an organization's ability to achieve multiple objectives at the same time.

Answer

Correct Answer: Genius of the and

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Spans of control become _____ when firms reduce the number of layers of middle management.

Answer

Correct Answer: Wider

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Using the systems model, managers can promote innovation by having the right ________.

Answer

Correct Answer: People and environment

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Troubled companies seek ________ to address serious problems.

Answer

Correct Answer: Renewal strategies

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There are eight general steps for organizational development intervention. the first step is ____.

Answer

Correct Answer: Entry

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The upside-down pyramid view of organizations puts __________ at the top of the pyramid.

Answer

Correct Answer: Customers or Nonmanagerial workers

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The second step in the four-component model of ethical decision making is _____.

Answer

Correct Answer: Moral judgment

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The installation of the new equipment at fred fryer's donuts, inc., is an example of ________.

Answer

Correct Answer: Technological change

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Among companies who use the adaptive strategies, ____ blend the strategies used by ____.

Answer

Correct Answer: Analyzers; defenders and reactors

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According to the model of need satisfaction, an unsatisfied need produces ____.

Answer

Correct Answer: Tension

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A(n) _____ convenes for a particular task and disbands once a project is completed.

Answer

Correct Answer: Project team

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A _____ leader has a special ability to generate excitement and revitalize organizations.

Answer

Correct Answer: Transformational

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________ is the questionnaire used in fiedler's model to determine leadership orientation.

Answer

Correct Answer: Least preferred coworker (LPC) scale

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_____ uses formal bargaining to win acceptance and approval of a desired change.

Answer

Correct Answer: Negotiation

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_____ power is dominant when subordinates are obliged to comply by virtue of a boss's authority.

Answer

Correct Answer: Legitimate

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_____ is primarily responsible for operational goals/plans.

Answer

Correct Answer: Lower management

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_____ is a rigid, exaggerated, irrational belief associated with a particular group of people.

Answer

Correct Answer: Stereotype

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_____ is a part of ford's, the u.s. auto manufacturer, task environment.

Answer

Correct Answer: Chrysler

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_____ is a mechanism for gathering information about performance deficiencies after they occur.

Answer

Correct Answer: Feedback control

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_____ are different sets of expectations for how different individuals should behave.

Answer

Correct Answer: Roles

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_____ appraisals, although subjective, focus on observable aspects of performance.

Answer

Correct Answer: Behavioral

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Strengthen behavior (i.e., increase its frequency).

Answer

Correct Answer: Positive and negative reinforcement

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In a(n) ____ reinforcement schedule, a consequence follows every instance of a behavior.

Answer

Correct Answer: Continuous

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In _____, the key situational factor is the maturity of the followers.

Answer

Correct Answer: Hersey and Blanchard's situational theory

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Exploring _________ data first helps marketers minimize marketing research costs.

Answer

Correct Answer: Secondary

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Ethical intensity depends on all of the following except ____.

Answer

Correct Answer: Social commitment

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Ethical behavior covers a ________ range of conduct than legal behavior.

Answer

Correct Answer: Wider

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Effective communication skills are important primarily to support agents who communicate ____.

Answer

Correct Answer: Any of these

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Companies need to excel at managing ____ in order to successfully manage innovation streams.

Answer

Correct Answer: The sources of innovation

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Marie and marti are partners who solely own m and m florist. as owners, they can ____.

Answer

Correct Answer: Claim the organization as their legal property.

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The ""white-water rapids"" metaphor sees change as ________.

Answer

Correct Answer: The natural state of things

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A tennis player who blames a loss on windy conditions would be likely to have ________.

Answer

Correct Answer: An external locus of control

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_____ means directing and motivating individuals to achieve organizational goals.

Answer

Correct Answer: Leading

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A traditional ""top down"" organization is ________ organization.

Answer

Correct Answer: A largely centralized

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When teams are used properly and in the right settings, work teams can ____.

Answer

Correct Answer: Do all of these

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The all-channel network is practiced most commonly in ________.

Answer

Correct Answer: Self-managed teams

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Free bus rides would be a(n) ______ reward of working at google.

Answer

Correct Answer: Extrinsic.

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The three basic control methods are ____

Answer

Correct Answer: Concurrent control, feedback control, and feedforward control

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_____ schedule materials to arrive at a company just as they are needed on the production line.

Answer

Correct Answer: Just-in-time inventory systems

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The primary job of a manager is to ________.

Answer

Correct Answer: Make decisions that help an organization grow

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A constraint causes stress because it ________.

Answer

Correct Answer: Prevents you from achieving your goal.

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Four of the seven dimensions of culture as identified by hofstede are ____

Answer

Correct Answer: All of the above

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One factor that seems to motivate workers across all cultures is seeking ________.

Answer

Correct Answer: Interesting work

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Companies in the same strategic group are _____ to each other.

Answer

Correct Answer: Direct competitors

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Common mistakes made in decision making include use of all of the following except __________.

Answer

Correct Answer: Underestimating the improbable

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_____ appraisals assess what workers are like, while _____ appraisals assess what workers do.

Answer

Correct Answer: Trait; behavior

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The positive potential of diversity is typically reflected in theories about _____.

Answer

Correct Answer: Information processing

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Team norms in an organization can create ____.

Answer

Correct Answer: All of these

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Team building exercises and motivation techniques are tools used in _____ management.

Answer

Correct Answer: Human resource

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Taylor began to develop his theory of ________ as a result of viewing workers in steel companies.

Answer

Correct Answer: Scientific management

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Narrow spans of control build _____ organizations.

Answer

Correct Answer: Tall

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Job satisfaction has a _____ correlation with task performance.

Answer

Correct Answer: Moderate positive

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Ethnocentric managers believe that their native country, culture, language, and behavior _____.

Answer

Correct Answer: are superior to all others; "We Know Best"

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Charismatic leaders generally ____

Answer

Correct Answer: Articulate a vision based on strongly held values

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All of these are a part of an organization's task environment except _____.

Answer

Correct Answer: Employers

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A change that is made in response to arising problems or opportunities is called __________.

Answer

Correct Answer: Reactive change.

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A ______ is a specific commitment to achieve a measurable result within a stated period of time.

Answer

Correct Answer: Goal

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A _____ structure is a flat organization with one person as the central decision-making figure.

Answer

Correct Answer: Simple

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______ is the expectation that successful performance of the task will lead to the desired outcome.

Answer

Correct Answer: Instrumentality

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______ is the conflict-handling style in which both parties give up something to gain something.

Answer

Correct Answer: Compromising

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______ can help workers focus on critical problems, choices, and opportunities.

Answer

Correct Answer: Planning and strategic management

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______ behavior is behavior that conforms to generally accepted social norms.

Answer

Correct Answer: Ethical behavior

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_____ is used to examine the specific tasks assigned to each position within a company.

Answer

Correct Answer: Job analysis

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Service organizations ________.

Answer

Correct Answer: Produce physical and nonphysical outputs

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_____ are sets of interacting components working within an environment to fulfill some purpose.

Answer

Correct Answer: Systems philosophy

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A(n) _____ describes all the elements involved in starting a new venture.

Answer

Correct Answer: Business plan

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Strategic position emerges from three sources: ____.

Answer

Correct Answer: All of the above

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Research shows that job satisfaction has _____ correlation with normative commitment.

Answer

Correct Answer: Strong positive

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Introducing a practice that is new to the industry is called a(n) ______ change.

Answer

Correct Answer: Radically innovative

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In organizational culture, control refers to _____.

Answer

Correct Answer: The degree to which rules, policies, and direct supervision are used to oversee employee behavior

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If an employee does not exhibit a desired behavior, a manager might use ________.

Answer

Correct Answer: Shaping to guide the employee to learn the desired behavior

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Extrinsic rewards are ____

Answer

Correct Answer: Exemplified by bonuses, trophies, and plaques

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Budgets are an example of ____ planning

Answer

Correct Answer: Operational

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An organization in which lower-level managers make important decisions is a(n) _____ organization.

Answer

Correct Answer: Decentralized

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All organizations need _____ to achieve high performance.

Answer

Correct Answer: Diversity of thought

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According to the contingency theory of leadership, international managers ________.

Answer

Correct Answer: Must adjust their leadership behaviors according to the context, norms,attitudes, and other variables in the host country

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According to the competing values framework, clan, adhocracy, market, and hierarchy are ____.

Answer

Correct Answer: Organizational cultures

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A(n) ____ lists the specific steps, people, resources, and time period for accomplishing a goal.

Answer

Correct Answer: Action plan

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A disadvantage of using contingent workers is that they _____.

Answer

Correct Answer: Contingent workers may pass on information about corporate processes and strategies to subsequent clients who could be competitors

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A _____ span of control creates a _____ organization structure.

Answer

Correct Answer: Wide; flat

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A _____ resource is a resource that is not controlled or possessed by many competing firms.

Answer

Correct Answer: Rare

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A _____ provides an organization with vision and leadership in the area of business conduct.

Answer

Correct Answer: Corporate Ethics Officer

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______ leadership approaches attempt to determine the unique behaviors used by effective leaders.

Answer

Correct Answer: Behavioral

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_____ refers to a change in the attitudes and behaviors of a few employees in the organization.

Answer

Correct Answer: People change

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_____ refer to the pay that employees receive over a fixed period, most often weekly or monthly.

Answer

Correct Answer: Salaries

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_____ is(are) categories of sexual harassment.

Answer

Correct Answer: All of these

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_____ are the underlying qualities and desirable behaviors that are important to an organization.

Answer

Correct Answer: Values

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_____ is defined as a firm's purpose or reason for existing.

Answer

Correct Answer: Company mission

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_____ is an individual outcome that is directly affected by job satisfaction.

Answer

Correct Answer: Organizational commitment

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_____ is a new technological design or process that becomes the accepted market standard.

Answer

Correct Answer: ​Dominant design

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_____ is the satisfaction of some need.

Answer

Correct Answer: A goal

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_______ is the primary reason that entrepreneurs create business plans.

Answer

Correct Answer: To get financing and think through important details

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_____ is power sharing, or the delegation of power or authority to subordinates in an organization.

Answer

Correct Answer: Empowerment

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The step in the decision-making process where you demonstrate your creativity is to ________.

Answer

Correct Answer: Develop alternatives

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The organization's ____ is the basic reason for existence.

Answer

Correct Answer: Purpose

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Unsupervised data mining is particularly good at identifying ____.

Answer

Correct Answer: All of these

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Management by walking around is a ________ control.

Answer

Correct Answer: Concurrent

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The ______ are strategic, tactical, and operational.

Answer

Correct Answer: Three levels of planning

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A _____ specifies a target market and a related marketing mix.

Answer

Correct Answer: Marketing strategy

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Innovation requires the coordination that occurs with the _____ .

Answer

Correct Answer: Horizontal linkage model

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Customer-driven marketing is most effective when ________.

Answer

Correct Answer: Clear needs exist and customers know what their needs are

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Culture tends to differ between _____, but appears similar within _____.

Answer

Correct Answer: Organizations, industries

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Everyday low pricing is most suitable if ________.

Answer

Correct Answer: The cost of conducting frequent sales and promotions is high

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Ethical behavior covers a ________ range of conduct than does legal behavior.

Answer

Correct Answer: Wider

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The purpose of multifunctional teams is to ____.

Answer

Correct Answer: Allow organizations to concentrate on their internal environments and ignore the external environments until they have completed the brainstorming process

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With surface-level diversity, differences are immediately observable, easy to measure, and ____.

Answer

Correct Answer: Typically unchangeable

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According to alderfer's erg theory, the lowest-order need is ____.

Answer

Correct Answer: Existence

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According to ____, people will be motivated when they perceive they are being treated fairly.

Answer

Correct Answer: Equity theory

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The last step in effective planning is to ____.

Answer

Correct Answer: Maintain flexibility in planning

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Mobile commerce (m-commerce) is based on the _____ protocol.

Answer

Correct Answer: Wireless Application

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Work-life conflicts became noticeable in the 1980s when ________.

Answer

Correct Answer: Women, with dependent children, started entering the workforce

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Using 360-degree feedback appraisals to trigger pay and personnel decisions puts ______ at risk.

Answer

Correct Answer: Trust

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The highest level of team autonomy is found in ____.

Answer

Correct Answer: Self designing work groups

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The goals of the compression approach to innovation are ____.

Answer

Correct Answer: Speed, lower costs, and incremental change of dominant design

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The behavioral structured interview is built on the assumption that ________.

Answer

Correct Answer: Past behavior is the best predictor of future behavior

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The basic model of ethical decision making ____

Answer

Correct Answer: Is not accurately described by any of these

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Strategies to manage dysfunctional conflict do not include _____ the conflict.

Answer

Correct Answer: Encouraged

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Missing meetings is a form of _____ withdrawal.

Answer

Correct Answer: Physical

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Formal performance appraisals are used more frequently in countries that ________.

Answer

Correct Answer: Are low in in-group collectivism

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For workers to truly accept organizational goals, the workers must ____.

Answer

Correct Answer: Trust management

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The two parts of reinforcement are ____.

Answer

Correct Answer: Reinforcement contingencies and schedules of reinforcement

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The three formal communication channels in organizations are categorized as ____.

Answer

Correct Answer: All of these

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The thinking underlying the domain of ____ is the closest to the justice approach.

Answer

Correct Answer: Law

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The least amount of team autonomy is found in ____.

Answer

Correct Answer: Traditional work groups

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The last step in the basic model of ethical decision making is to ____.

Answer

Correct Answer: Act on the situation

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Equity has _____ effect on citizenship behavior and _____ effect on counterproductive behavior.

Answer

Correct Answer: A strong positive; a strong negative

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A team has finally matured into a fully-functioning team at the ____ stage of development.

Answer

Correct Answer: Performing

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_______ goals are those that an organization actually pursues.

Answer

Correct Answer: Real

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__________ programs allow choice to personalize benefits within a set dollar allowance.

Answer

Correct Answer: Employee assistance

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Most training is directed at upgrading and improving an employee's ________ skills.

Answer

Correct Answer: Technical

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The more uncertain a situation is, the more ________ plans must be.

Answer

Correct Answer: Flexible

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As production moves up, the average cost per unit decreases because ________.

Answer

Correct Answer: Fixed costs are spread over more units

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As direct competitors, ups and fedex would have ____.

Answer

Correct Answer: A high degree of market commonality

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To improve workplace diversity, a manager might ________.

Answer

Correct Answer: Advertise in ethnic newspapers and Internet sites

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In the context of leadership, power is defined as the ability to _____ other people.

Answer

Correct Answer: Influence

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To identify a problem, a manager ________.

Answer

Correct Answer: Compares the current state of affairs with some standard or goal

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Work-family conflict is a type of _____ stressor.

Answer

Correct Answer: Nonwork hindrance

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Two basic ethical ideas underpin the caux principles: kyosei and _____.

Answer

Correct Answer: Human dignity

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In the _____ stage of the product life cycle, organizations focus on building primary demand.

Answer

Correct Answer: Market introduction

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Changes in any sector of the general environment ____.

Answer

Correct Answer: Will eventually affect most organizations

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A product’s quality is determined by its ____.

Answer

Correct Answer: Durability, reliability, and serviceability

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A learning organization develops the capability to ________.

Answer

Correct Answer: Continuously learn, adapt, and change Correct

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_____ is(are) included in an organization's task environment.

Answer

Correct Answer: Suppliers

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_____ is defined as the knowledge, tools, and techniques used to transform inputs into outputs.

Answer

Correct Answer: Technology

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_____ is a measure of the intensity of competitive behavior among companies in an industry.

Answer

Correct Answer: Character of the rivalry

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