1. A(n) ____ is a target, objective, or result that someone tries to accomplish.
Answer
Correct Answer:
Goal
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2. The result reached in _____ must be accepted by both employee and employer.
Answer
Correct Answer:
Arbitration
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3. Folgers's ____________ allows customers to easily identify this product from other coffee products.
Answer
Correct Answer:
Brand name
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4. Externalities can distort the true _____ and _____ of goods and services.
Answer
Correct Answer:
Costs, benefits
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5. _____ is a goal to achieve a goal within a short period of time, usually within 1 year; also known as a tactical or operational goal.
Answer
Correct Answer:
Short-term goals
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6. A long-range, big-picture process that assists companies in better overall management for the entire organization.
Answer
Correct Answer:
Total quality management (TQM)
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7. _____ is a plan that covers an intermediate time scale and enacts divisional strategies by allocating people and resources.
Answer
Correct Answer:
Tactical plan
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8. Stretch goal is a goal that is almost unattainable and requires the full capacity of an _____ to accomplish.
Answer
Correct Answer:
All of these
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9. _____ is a goal that is almost unattainable and requires the full capacity of an individual, manager, team, or organization to accomplish.
Answer
Correct Answer:
Stretch goals
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10. _____ is a broad long-term plan that helps to define the entire organization’s strategic goals and the actions needed to achieve them
Answer
Correct Answer:
Strategic plan
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11. A plan designed for repeated use in response to commonly occurring events is called?
Answer
Correct Answer:
Standing plan
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12. SMART goals are specific _____ and time-bound.
Answer
Correct Answer:
All of these
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13. Goals that are specific, measurable, achievable, relevant, and time-bound are called?
Answer
Correct Answer:
SMART Goals
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14. ____ is a plan developed to achieve a particular goal or in response to an event that is not expected to be repeated.
Answer
Correct Answer:
Single use plan
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15. Rule is a formal description of how specific actions are to be carried out.
Answer
Correct Answer:
True
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16. Short-term goals that increase individuals’ ability to reach distal goals by providing motivation and feedback is known as?
Answer
Correct Answer:
Proximal goals
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17. _____ is a single-use plan that sets out objectives to achieve a single activity; it is less complex than a program given that it has less scope.
Answer
Correct Answer:
Project
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18. _____ is a single-use plan that sets out objectives to achieve a single activity; it is less complex than a program given that it has less scope.
Answer
Correct Answer:
Project
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19. _____ is a single-use plan that sets out objectives to accomplish a variety of projects and activities.
Answer
Correct Answer:
Program
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20. _____ is a standing plan that provides the specific steps to be taken as part of a recurring process or in response to a recurring situation.
Answer
Correct Answer:
Procedure
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21. _____ is a standing plan that describes how an organization and its members should respond to recurring or anticipated situations.
Answer
Correct Answer:
Policy
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22. Performance dashboard is a visual representation of an organization’s _____ which allows managers to easily track progress toward metrics and goals.
Answer
Correct Answer:
All of these
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23. _____ are the plans that guide the day-to-day production or delivery of an organization’s goods and services and that enact a functional strategy.
Answer
Correct Answer:
Operational plan
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24. Management by objectives is a method of management in which _____ agree to specific goals that are then used to evaluate individual performance.
Answer
Correct Answer:
Both a and b
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25. _____ is a strategic target that aims to achieve the goals set out in a company’s strategic plan within 1 to 5 years.
Answer
Correct Answer:
Long-term goals
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26. Long-term goal is also known as Strategic goal.
Answer
Correct Answer:
True
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27. A strategic target that aims to achieve the goals set out in a company’s strategic plan within _____.
Answer
Correct Answer:
1 to 5 years
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28. Key performance indicators are the measurements that managers identify as vital to the company’s performance.
Answer
Correct Answer:
True
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29. Goal is a specific commitment to achieve a desired result within a certain period of time.
Answer
Correct Answer:
True
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30. Distal goals are:
Answer
Correct Answer:
Both b and c
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31. _____ is a general, flexible plan that provides guidelines for an organization’s long-term goals.
Answer
Correct Answer:
Directional plan
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32. _____ is a written document that describes the actions and goals needed to support organizational strategy?
Answer
Correct Answer:
Business plan
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33. _____ is the specific actions, people, and resources needed to accomplish a goal.
Answer
Correct Answer:
Action plan
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34. Action plan is the specific _____ needed to accomplish a goal.
Answer
Correct Answer:
All of the above
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