Operations Management MCQ
Operations Management MCQ
1. In cloud computing, employees use information systems that are ________.
Installed locally within an organization
Designed to perform without an Internet connection
More expensive than locally-hosted versions
Hosted by a vendor in a data center
Answer
Correct Answer:
Hosted by a vendor in a data center
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2. In an interview, _____ encourage spontaneous and unstructured responses.
Open-ended questions
Closed-ended questions
Leading questions
Range-of-response question
Answer
Correct Answer:
Open-ended questions
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3. In a(n) _____ diagram, the arrows above the attributes indicate all desirable dependencies.
Functionality
Chen
ER
Dependency
Answer
Correct Answer:
Dependency
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4. In general, _____ last the author's lifetime plus 70 years and do not need to be renewed.
Copyrights
Patents
Aero designs
Industrial designs
Answer
Correct Answer:
Copyrights
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5. In electronic commerce, ________ is defined as the percentage of single-page visits.
Exit rate
Showrooming
Freecycling
Bounce rate
Answer
Correct Answer:
Bounce rate
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6. The company has expanded its reach _____ into the california market.
Further
Farther
Advised
Adviced
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7. The capacity to explain why is a critical component of ____________.
Expertise
Authority
Red hexagon
Context
Answer
Correct Answer:
Expertise
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8. Joint ventures are _____ in scope and _____ in purpose than non-joint ventures.
More broad; less broad
More broad; more broad
Less broad; less broad
Less broad; more broad
Answer
Correct Answer:
More broad; less broad
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9. Job enrichment is based on the _________ theory of job satisfaction.
Herzberg's motivator-hygiene
Acquired needs
Self-determination
Equity
Expectancy
Answer
Correct Answer:
Herzberg's motivator-hygiene
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10. It is important to __________ for preventive measures and the recovery from any disaster situation.
Set priorities
Allow
Compete
Look
Answer
Correct Answer:
Set priorities
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11. It is easiest for management to deal with resistance when it is ________.
Covert
Deferred
Passive
Implicit
Overt
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12. Inventory record accuracy would be decreased by __________.
Increasing stockroom accessibility.
Is a process by which inventory records are verified.
Order processing
Quantity discounts are possible.
Answer
Correct Answer:
Increasing stockroom accessibility.
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13. Inventory and safety stock planning ________.
Leads to the development of the overall demand forecast
Focuses on the coordination of all activities needed to create the product or service
Leads to the development of a sourcing plan
Focuses on delivering products or services to consumers as well as warehousing
Leads to the development of a transportation schedule
Answer
Correct Answer:
Leads to the development of a sourcing plan
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14. Including the change control system within the ________ is a key to a successful project.
Work Breakdown Structure.
Project Baseline.
Risk Management Plan.
Work Breakdown Structure and Proect Baseline.
Answer
Correct Answer:
Work Breakdown Structure and Proect Baseline.
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15. In-basket tests are examples of _____ tests.
Job performance
Physical ability
Honesty
Personality
Cognitive ability
Answer
Correct Answer:
Job performance
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16. In this video, the expecting mothers are ________ of information to their bosses.
Senders
Receivers
Messages
Paraphrasers
Noises
Answer
Correct Answer:
Receivers
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17. In the universal resource locator (url) https://www.exsat.org, the domain name is _____.
Exsat
Org
And
Some
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18. In the probabilistic model, increasing the service level will __________.
Will decrease the level of safety stock
Will increase the cost of the inventory policy.
Will reduce the cost of the inventory policy.
Will have no impact on the cost of the inventory policy.
Answer
Correct Answer:
Will increase the cost of the inventory policy.
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19. It often makes sense to break large projects down into two or more smaller ____.
Projects
Programs
Portfolios
Enterprises.
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20. The expected operational life of a product is called its __________________________.
Conformance
Reliability
Performance
Durability
Serviceability.
Answer
Correct Answer:
Durability
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21. The ___________ plays a role in making certain that checks clear and sellers get paid.
Uniform Commercial Check Processors
Federal Reserve System
National Check Register
Paypal.com network
Answer
Correct Answer:
Federal Reserve System
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22. When conveying negative organizational news, you should ________.
Utilize the element of surprise to buy time to prepare a response
Use face-to-face communication, not electronic communication
Ideally use the direct approach
Close with a clear expression of optimism
Consider the unique needs of every group
Answer
Correct Answer:
Consider the unique needs of every group
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23. When choosing from various types of flat panel display, choose _______ for low power consumption.
Liquid crystal display (LCD)
Light-emitting diode (LED)
Plasma
Organic LED
Answer
Correct Answer:
Organic LED
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24. When all products undergo the same operations in the same sequence, a(n) ____ is used.
Output layout
Process layout
Product design
Product layout
Fixed layout
Answer
Correct Answer:
Product layout
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25. Valid reasons for assessing leadership skills are to ___________________.
Get a better understanding of strengths and weaknesses
Improve communication skills
Do a better job of defining professional goals
All of the above
Answer
Correct Answer:
Get a better understanding of strengths and weaknesses
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26. The objective of aggregate planning is to meet demand while __________ over the planning period.
Minimizing stock out
Minimizing fixed cost
Minimizing cost
Maximizing service level
All of the above.
Answer
Correct Answer:
Minimizing cost
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27. The motivation-hygiene theory is concerned with ________.
Self-esteem needs.
Job satisfaction.
Positive reinforcement.
Affiliation needs.
Answer
Correct Answer:
Job satisfaction.
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28. The most complex, fully-featured collaboration tool that is popular in business today is _________.
LibreOffice.
Microsoft Office Online
Google Drive
None of these
Answer
Correct Answer:
LibreOffice.
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29. The federal reserve board is the chief _____ policy arm of the united states.
The money supply in the economy increases
Economic activity slows down
Banks make fewer loans
Economic
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30. The ________ element in the definition of motivation is a measure of intensity, drive, and vigor.
Persistence
Conformance
Energy
Direction
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31. The _____ model generates revenue from the fees charged for matching buyers and sellers.
Seller-side marketplace
Buyer-side marketplace
Third-party exchange marketplace
Trader-side marketplace
Answer
Correct Answer:
Seller-side marketplace
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32. The ____ team is responsible for recovering and reestablishing operating systems (oss).
Vendor recovery
Systems recovery
Database recovery
Applications recovery
Answer
Correct Answer:
Systems recovery
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33. Talent poaching makes it difficult for companies to _____.
Retain their top performers
Keep their searches discreet
Search for relevant information
Eliminate quality control processes
Look for employee profiles
Answer
Correct Answer:
Retain their top performers
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34. Stressors can be divided into two categories, _________________.
Role conflict and role ambiguity
Job related factors and personal factors
Type A and Type B
Role demands and task demands
Organization demands and interpersonal demands
Answer
Correct Answer:
Role conflict and role ambiguity
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35. Strategy maps utilize the ______________ viewpoint of management theory.
Administrative Management
Quantitative
Contingency
Systems
Scientific Management
Answer
Correct Answer:
Scientific Management
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36. Stating the purpose and length of the interview is part of the __________ step of the interview.
Structured
Direct questions
Factual
Orientation
Answer
Correct Answer:
Orientation
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37. Staff generally have a right to refuse to participate in care involving __________.
Elective abortions
Administration of IV fluids
Wound care of HIV patients
Administration of medications
Answer
Correct Answer:
Elective abortions
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38. Six sigma is a specific measure of _________, representing ____________________.
Quality; 3.4 defects per million opportunities
Quality; 3.5 defects per million opportunities
Quality; 3.6 defects per million opportunities
None of these
Answer
Correct Answer:
Quality; 3.4 defects per million opportunities
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39. Research evidence suggests that teams typically outperform individuals when ________.
Require judgment
Tasks require multiple skills, judgment, and experience
Require experience
Require multiple skills.
Answer
Correct Answer:
Tasks require multiple skills, judgment, and experience
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40. A buyer expressing resistance because he or she is loyal to another supplier is raising a _____.
Time objection
Price objection
Company objection
Product objection
Need objection
Answer
Correct Answer:
Company objection
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41. In a traditional learning environment, _____.
Learning used to be a very dynamic process
Communication on course content was primarily two-way
Learning occurred primarily through exchanges with other learners
Experts and resource materials were separate from the learning environment
Answer
Correct Answer:
Experts and resource materials were separate from the learning environment
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42. In a professional business letter, _____.
Extra line spaces should be included between the inside address and the salutation
Extra line spaces should be included between the salutation and the first paragraph
The date should follow the international date format
Extra line spaces should be included between the date and the inside address
Answer
Correct Answer:
Extra line spaces should be included between the date and the inside address
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43. If you shop on amazon.com, _____.
Depending on which state you are in, you may or may not pay tax
You never have to pay sales tax
You pay tax on all items, no matter which state you are in
You pay tax on some items, not on all items
Answer
Correct Answer:
Depending on which state you are in, you may or may not pay tax
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44. If falcon security chooses to use a sql dbms such as access, it will be able to __________.
Store the video footage in the same database as the metadata
Face some risk and uncertainty while developing the database with
Use a new, unfamiliar product to create the database
Gain knowledge and experience with a new form of database
Store only the metadata about each video in the database
Answer
Correct Answer:
Store only the metadata about each video in the database
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45. If an individual is found incompetent to give consent to a procedure, __________.
Consent may be implied based on the emergent needs of the patient
Consent cannot be implied if the patient’s needs are emergent in nature
An ethics committee should assume guardianship of the patient
The physical therapist should seek a court order granting temporary guardianship to the patient’s primary care nurse
Answer
Correct Answer:
Consent may be implied based on the emergent needs of the patient
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46. Human resources is a(n) ____ type of job, so it does not fit directly into the chain of command.
Top management
Staff
Line
Middle management
Authoritative
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47. Health plans carry some of the risk of paying for medical services and are called________ payers.
First party
Second party
Third party
Fourth party
Answer
Correct Answer:
Third party
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48. Consumers buying commodities are highly _____ since they have so many similar choices.
Quality-conscious
Price-focused
Loyal
Brand-driven
Technologically discriminating
Answer
Correct Answer:
Price-focused
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49. Anna jeter has a sudden urge she couldn't resist to buy a new purse; she was engaging in ________.
Temporal
Polychronic
Planning
Impulse buying
Answer
Correct Answer:
Impulse buying
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50. A disadvantage of the few suppliers strategy is __________.
The high cost of changing partners
Cost-based price model
Cost-based negotiation
Improve logistics efficiency
Answer
Correct Answer:
The high cost of changing partners
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51. A backward vertical integration occurs when a company expands into a new industry ________.
That helps create a competitive advantage
That is not related to the current business in any way
That uses or distributes the company's products
That produces inputs for the company's products
Answer
Correct Answer:
That produces inputs for the company's products
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52. A _____________ is a centralized stockpile of data collected from across an enterprise.
Data silo
Data mine
Data warehouse
Data farm
Answer
Correct Answer:
Data warehouse
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53. A ___________ gantt chart is a simple and effective way to depict progress on a project.
Baseline
Control
Variance
Tracking
Simple
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54. A __________ is another name for a project close-out meeting.
Post-Mortem
Closing Ceremony
Autopsy
Post-Partum
Answer
Correct Answer:
Post-Mortem
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55. A ________ is written to validate a decision that has already been made.
Project proposal
Progress report
Compliance report
Justification report
Answer
Correct Answer:
Justification report
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56. A ________ is a need that is sufficiently pressing to direct a person to seek satisfaction.
Stimulus
Motive
Culture
Perception
Tradition
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57. A _____ occurs whenever a party fails to perform her obligations under the contract.
Breach
Happening
Agreement
Operation
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58. A _____ is a distinct, identifiable work activity composed of motions.
Employment
Duty
Job
Analysis
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59. A _____ cannot be started until a previous task is completed.
Predecessor task
Dependent task
Concurrent task
Precursor task
Answer
Correct Answer:
Dependent task
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60. (tco 7) _____ is a financial management function and a part of financial planning.
Understanding and allocating operational needs
Disestablishing a capital budget
Creating a long-term forecast
Establishing a strategic planning vision
Creating a short-term shipping forecast
Answer
Correct Answer:
Understanding and allocating operational needs
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61. _____, in e-commerce, means all market participants can trade at the same price.
Price bundling
Price skimming
Price transparency
Price discrimination
Answer
Correct Answer:
Price transparency
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62. __________ is most likely to build commitment, as opposed to compliance or resistance.
Pressure
Coalition building
Legitimizing
Consultation
Answer
Correct Answer:
Consultation
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63. __________ headings help guide both the writer and reader through a document.
Narrative
Descriptive
Subtopic
Informative
Answer
Correct Answer:
Informative
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64. ________ is not part of a monte carlo simulation.
Analyzing results
Analyzing a real problem
Finding an optimal solution
Evaluating the results
Answer
Correct Answer:
Finding an optimal solution
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65. ________ is a prominent operational center.
Dubai
London
Singapore
Mexico
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66. Because of ____ commerce sites, anyone can become a merchant online.
B2B
B2C
C2C
G2B and more
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67. Based on the case, w.l. gore has a ______________ organizational structure.
Matrix
Divisional
Horizontal
Functional
Hollow
Answer
Correct Answer:
Horizontal
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68. ________ focuses on the distribution of end products within the order-to-cash business process.
Outbound logistics
Make-to-stock process
Inbound logistics
Sales and marketing activity
Procure-and-pay process
Answer
Correct Answer:
Outbound logistics
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69. ________ automatically tweets posts published on a blog using rss technology.
TweetDeck
Twitpic
Twitterfeed
Twitterholic
Answer
Correct Answer:
Twitterfeed
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70. ________ allow teams to collaborate on the creation and editing of documents.
Dropbox and Box.net
Diigo and Delicious
Wikis
Discussion groups
Answer
Correct Answer:
Dropbox and Box.net
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71. ______ typically is stated in terms of aggregate units for an intermediate-range time horizon.
The employee work schedule
The job sequence
The material requirements plan
The master production schedule
The sales and operations plan
Answer
Correct Answer:
The sales and operations plan
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72. _____ offer higher interest rates than standard bank rates but with greater restrictions.
Time deposits
Demand deposits
Checking accounts
Money market accounts
Savings accounts
Answer
Correct Answer:
Money market accounts
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73. _____ occurs when consumers change information that conflicts with their feelings or beliefs.
Selective distortion
Stimulus generalization
Cognitive dissonance
Selective retention
Answer
Correct Answer:
Selective distortion
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74. _____ is the intervention phase of the od process.
Evaluation
Rationalization
Ratiocination
Diagnosis
Answer
Correct Answer:
Diagnosis
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75. _____ is best described as anticipating and preparing for an uncertain future.
Reverse brainstorming
Reverse mentoring
Proactive change
Disruptive innovation
Answer
Correct Answer:
Proactive change
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76. _____ is an employee's attitude toward his or her job, employer, and colleagues.
Morale
Ethnocentrism
Locus of control
Productivity
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77. _____ is an area that involves unstructured decisions.
Sales forecasting
Capital acquisition analysis
Research and development
Record keeping
Answer
Correct Answer:
Research and development
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78. _____ involves reentering data that was not typed or scanned correctly.
Personalized
Consumer-to-consumer (C2C) e-commerce
Data correction
Total sales
Answer
Correct Answer:
Data correction
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79. _____ does not assume that the interests of the organization and individuals naturally diverge.
Clan control
Concurrent control
Formal control
Bureaucratic control
Answer
Correct Answer:
Clan control
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80. _____ are subject to validity problems due to evaluator bias.
Objective appraisals
Behavioral appraisals
Trait
Trait appraisals
Answer
Correct Answer:
Trait appraisals
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81. _____ are one of the primary external users of a firm's audited accounting information.
Potential investors
Your bank
Operating statement
Management team plan
Answer
Correct Answer:
Potential investors
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82. _____ addresses the ease of performing maintenance on a product.
Maintainability
Functionality
Performance
Reliability
Answer
Correct Answer:
Maintainability
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83. ____ are the total demand for an item derived from all of its parents.
Explosions
Gross requirements
Scheduled receipts
Planned order receipts
Answer
Correct Answer:
Gross requirements
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84. ___ of breaches are caused by stealing a password
A very low percentage (somewhere around 1%)
A low percentage (around 10%)
A moderate percentage (around 25%)
A high percentage (around 50%)
A very high percentage (around 80%)
Answer
Correct Answer:
A very high percentage (around 80%)
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85. Using ______________, courts can declare the actions of other government bodies unconstitutional.
Eminent domain
Judicial review
Separation of powers
Federalism
Answer
Correct Answer:
Eminent domain
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86. Typically, _____ are used to assess cognitive outcomes.
Observations
Pencil-and-paper tests
Attitude surveys
Focus groups
Answer
Correct Answer:
Pencil-and-paper tests
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87. To minimize the invasion of privacy, users and organizations should _____.
Use verification procedures to ensure data accuracy
They generate approximately 2% of the world's carbon dioxide.
Nonrepudiation
None of these
Answer
Correct Answer:
Use verification procedures to ensure data accuracy
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88. To become a respected leader, you must engage in ________________.
Self-reflection
Living human community
The human spirit
Critter state
Answer
Correct Answer:
Self-reflection
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89. Title vii of the civil rights act of 1964 created the _____ to enforce the acts provisions.
Equal Employment Opportunity Commission
National Labor Union
Federal Mediation and Conciliation Service
Fair Labor Practices Agency
Answer
Correct Answer:
Equal Employment Opportunity Commission
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90. These days, the biggest threats to it security are from ________.
Geeks
International drug cartels
Terrorist organizations
Organized groups that have ample resources, including money and sophisticated tools, to support their efforts
Answer
Correct Answer:
Organized groups that have ample resources, including money and sophisticated tools, to support their efforts
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91. The value of the nine box matrix depends most heavily on ________.
The quality of the assessment methodology
The number of people being assessed
The length of time it covers
The motivation of the employee being rated
Answer
Correct Answer:
The quality of the assessment methodology
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92. Transportation efficiency refers specifically to ________.
Improving fuel efficiency in electric power plants
Employing more hybrid vehicle technology
Increasing fuel conservation measures
Employing more renewable fuels
Using carbon capture and storage (CCS) technology
Answer
Correct Answer:
Employing more hybrid vehicle technology
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93. The overall instructions for a survey questionnaire _____.
Need to be clear enough for respondents to answer accurately.
Two errors in middle & non attitudes positions
Difference between survey questionnaire and interview schedule
If questions are tailored to each respondents, the data
Answer
Correct Answer:
Need to be clear enough for respondents to answer accurately.
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94. The overall goal of information management is ___________.
To design and implement a well-planned out IT architecture
Create the data organizational model
Allocate applications to architecture components
Aligns the business strategy with the industry structure to prevent bottlenecks.
Answer
Correct Answer:
To design and implement a well-planned out IT architecture
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95. According to maslow, managers can focus on ________ need/s at any one time.
Three
One
Five
Two
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96. Food, shelter, safety, and protection required for human existence represent _____ needs.
Physiological
Relatedness
Control
Self-regard
Answer
Correct Answer:
Physiological
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97. The sierra club is a(n) ________ group.
Staff organization
Public interest
Faction
$5,000
Answer
Correct Answer:
Public interest
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98. The shortest possible time an activity can be completed realistically is called ________ time.
Expedited
Accelerated
Crash
Optimistic
Optimal.
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99. The sequential steps to successful segmentation are _________________.
Positioning, targeting, and segmenting
Research, fulfillment analysis, and churn rate
Segmenting, targeting, and positioning
Need identification, qualitative research, and positioning
Consumer analysis, content analysis, and segmenting
Answer
Correct Answer:
Segmenting, targeting, and positioning
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100. The quick service restaurant (qsr) market is considered a(n)_______.
Monopolistic competition
Commodities competition
Monopoly
Oligopoly
Answer
Correct Answer:
Monopolistic competition
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101. The pygmalion effect is also called the ________ effect.
Halo
Self-concordance
Galatea
Self-determination
Pseudocertainty.
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102. The purpose of a data warehouse is to ________.
It contains selected information from the data warehouse
Key business information into the hands of more decision makers
It supports usage models like push reporting, exception reporting and alerts, and pull reporting.
None of these
Answer
Correct Answer:
Key business information into the hands of more decision makers
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103. The product life cycle is theoretically __________ with regard to sales and profits.
Y
Lightning bolt.
Bell.
Circle.
Flat line.
Answer
Correct Answer:
Lightning bolt.
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104. The process of taking a new idea and putting it into practice is called __________.
Product
Innovation
Creativity
Brainstorming.
Answer
Correct Answer:
Innovation
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105. The primary goal of erp systems is ___________.
Prediction
Backups
Integration
None of these
Answer
Correct Answer:
Integration
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106. One of the three approaches to delivering on-site service is _____
Airline approach
Self-service approach
Fast food approach
Do-it-yourself approach
Internet approach
Answer
Correct Answer:
Self-service approach
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107. One of the major costs of marijuana usage is damage to __________.
Lungs
Kidneys
Liver
Heart
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108. One of the advantages of off-the-shelf software is that ________________.
The initial cost is lower because the software firm can spread the development costs over many customers
Callie entering a customer's order into a restaurant's ordering system
An embedded system
It can take a long time and significant resources to develop the required software features
Answer
Correct Answer:
The initial cost is lower because the software firm can spread the development costs over many customers
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109. One fundamental difference between a process chart and a process map is that __________.
The process chart adds a time dimension to the horizontal axis, ...
Spoken descriptions
Singing descriptions
Menus painted on the walls
Answer
Correct Answer:
The process chart adds a time dimension to the horizontal axis, ...
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110. One form of _______ is in the wording of survey questions a researcher has given to participants.
Roundoff Error
Confounding Variables
Processing Errors
Researcher Bias
Answer
Correct Answer:
Researcher Bias
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111. One ethical dilemma that multinational firms must face is _____________.
Embezzlement
Bribery
Forgery
Robbery
Counterfeiting
Answer
Correct Answer:
Embezzlement
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112. Obtaining __________ is a major and critical closure activity for the project manager.
A final invoice
Project deliverables
Delivery acceptance
Work unit prioritization
Answer
Correct Answer:
Delivery acceptance
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113. Negotiable instruments are special types of _____ contracts.
Implied.
non-commercial.
Informal.
Formal.
quasi
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114. Mystarbucksidea.com is an example of a ____ site.
Subscription fees
Financial resources
Human resources
Crowdsourcing.
Answer
Correct Answer:
Crowdsourcing.
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115. Motorola is credited with developing the _____ quality program more than 20 years ago?
MQty.
ISO 9000
Six Sigma
None of these
Answer
Correct Answer:
Six Sigma
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116. Motorcycles are extremely hard to see if they are _______.
Approaching from the side
Bicyclist
Have poor rearward vision
None of these
Answer
Correct Answer:
Approaching from the side
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117. Most persuasive messages use the _______________ approach.
Direct approach.
Convoluted approach
Analytic approach.
Indirect approach.
Answer
Correct Answer:
Direct approach.
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118. Money is ____________ when a customer repays a loan to a bank.
INDEPENDENT
REDISTRIBUTED
DECREASED
DESTROYED
Answer
Correct Answer:
DESTROYED
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119. Mcdonald's organizes its marketing team to align with its ________.
Develops position profiles
Profitability
Demographic
Liquidity
Answer
Correct Answer:
Develops position profiles
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120. Many physicians feel that ____ software is difficult to use and does not meet their needs.
HCP
Indexed.
Prototypical
None of these
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121. Many manufacturers have made _____ optional equipment when purchasing a new laptop computer.
. optical drives
Touchscreens
Mobile devices
Web access
Answer
Correct Answer:
. optical drives
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122. Managing team _____ is the most important skill required for effective team management.
Norms
Cohesiveness
Conflict
Membership
None of these.
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123. Managing requires _____, while leading includes setting the direction.
Creating a vision.
Inspiring people
Orchestrating change
None of these
Answer
Correct Answer:
Creating a vision.
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124. Managers facing job candidates who lack team skills should do all of the following except ________.
Job analyst
Financial advisor.
Compensation manager.
Labor
Answer
Correct Answer:
Job analyst
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125. Managers are usually classified into three categories: executive, ____, and operational.
Development.
Strategic.
Middle.
Decision.
Answer
Correct Answer:
Development.
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126. Making periodic deliveries of products to each zara store is an example of ________.
Standing Plan.
Controlling the
Carrying out the plan
None of these
Answer
Correct Answer:
Carrying out the plan
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127. Madison is showing her _________ because she rents designer dresses for a special night.
Social footprint
Badges
Looking-glass self
Extended self.
Answer
Correct Answer:
Extended self.
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128. Learning with intention includes __________.
Regulating your learning behaviors by using your Learning Patterns topersonalize your study
Functions: earlier developing
Rejections or protests
Developing a personal strategy card after you have completed an assignmentquieting the internal ...
Answer
Correct Answer:
Regulating your learning behaviors by using your Learning Patterns topersonalize your study
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129. Keeping a product generic as long as possible before customizing is known as __________.
Postponement
Keiretsu
Vendor-managed inventory
Forward integration
Answer
Correct Answer:
Postponement
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130. Globally, spending on _____ now exceeds other categories of it expenditures.
Hardware
software
servers
Operating systems
Answer
Correct Answer:
software
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131. For writing to be clear and effective, you should _____.
Avoid using familiar words
Avoid using active verbs
Avoid using stiff words
Use complex words to exhibit your knowledge to your readers
Use passive voice instead of active voice
Answer
Correct Answer:
Avoid using stiff words
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132. Concentrated target marketing is often used by ________.
Large companies to dominate a market
Start-up firms to enter a market as a focus player
Multinational companies to enter a new market
Software consulting firms that use Internet marketing
Large e-commerce businesses to attract new customers
Answer
Correct Answer:
Start-up firms to enter a market as a focus player
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133. Comparing your firm with all other firms in your industry assesses _________ performance.
Excessive
Consistent
Relative
Non-comparable
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134. Companies that provide other organizations with input resources are known as _____.
Suppliers
Competitors
Distributors
Processors
Consumers
Answer
Correct Answer:
Suppliers
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135. Companies felt the need for virtualization because mainframe computers ________.
Required too many specialized professionals
Were very unstable
Often wasted resources
Required expensive software
Answer
Correct Answer:
Often wasted resources
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136. Adequacy of consideration implies that the court ____________ the value of the bargain.
Confirms
Requests more evidence
Does not evaluate
Rejects
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137. According to yeganeh and good, when thinking about changing behaviors, it is best to ___________.
Change bad habits in big chunks
Engage in micro-actions of no more than five seconds.
Ignore them, everyone has faults
Ask others what they think
Answer
Correct Answer:
Engage in micro-actions of no more than five seconds.
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138. According to comaford, emotions, not intellect, drive _________ % of human behavior.
25
90
75
50
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139. Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of _____.
Organizational citizenship behaviors
Self-efficacy
Causal attribution
Self-serving bias
Counterproductive work behaviors
Answer
Correct Answer:
Counterproductive work behaviors
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140. A team composed of members from a collectivist society ________________.
Will be high in uncertainty avoidance
Will want more details before making decisions
Will prefer consensus before taking action
Will treat all team members as equals
Will encourage members to act independently
Answer
Correct Answer:
Will prefer consensus before taking action
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141. A quantity discount is a price reduction for buyers who ________.
Buy merchandise out of season
Buy merchandise in bulk
Pay their bills on time
Buy discontinued products
Answer
Correct Answer:
Buy merchandise in bulk
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142. A quantitative measure of a recruitment process outsourcing firm is _____.
Interview-to-offer ratio
Time to fill
New-hire retention rate at 6 months
Hiring manager satisfaction
Answer
Correct Answer:
Time to fill
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143. The ratio of perceived benefits to __________ is referred to as value.
Value
Price
Prestige
Perceived quality
Profits
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144. The organizational development approach has its roots in ________.
Behavioral science research
Information technology
Problem-solving methods
Diagnostic meetings
Answer
Correct Answer:
Behavioral science research
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145. In a _______ system, customers enter the waiting line, receive service, and leave.
Fast-track
Simulated
Queuing
Random
Non-random
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146. Mbo is consistent with a(n) ______ performance appraisal.
BARS
Traits or behaviors
Objective
Subjective
360-degree
Answer
Correct Answer:
Objective
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147. From his observations of organisms in the galapagos islands, darwin reasoned that _____.
Organisms had adapted to new environments, giving rise to new species.
Darwin reasoned that natural selection had increased the match between the organisms and their environment
Members of a population vary in their heritable traits.
None of this
Answer
Correct Answer:
Organisms had adapted to new environments, giving rise to new species.
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148. The initial maturities of most exchange-traded options are generally __________.
Less than 1 year
14 years
1 to 10 years
35 years
Answer
Correct Answer:
Less than 1 year
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149. The six sigma approach is organized around a _______ plan known as ________.
Four step, PDAC
Four step, DMAC
Five step PDACR
Five step DMAIC
Five step, DMCRA
Answer
Correct Answer:
Five step DMAIC
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150. Walter shewhart, in the ________, provided the foundations for ________ in operations management.
Correct 1920s; statistical sampling
Correct 2020s; statistical sampling
Correct nineteenth century; interchangeable parts
Correct statistical quality control.
Answer
Correct Answer:
Correct 1920s; statistical sampling
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151. In a two-resource sequencing problem, _____.
The processing time for each job on each resource is unknown
Flow time is maximized
The goal is to minimize makespan
A job can be processed by either of its resources in any sequence
Answer
Correct Answer:
The goal is to minimize makespan
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152. Frito-lay is to ________ focus as harley davidson is to ________ focus.
Process, repetitive
Repetitive, product
Product, repetitive
Process, product
Product, mass customization
Answer
Correct Answer:
Product, repetitive
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153. A(n)__________is an example of soft technology.
Database system
Bar-code scanner
Image sensor
Radio-frequency
Identification tag
Database Systems
Answer
Correct Answer:
Database system
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154. New-economy companies generally have higher _______ than old-economy companies.
Book value per share
P/E multiples
Profits
Asset values
Answer
Correct Answer:
P/E multiples
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155. Murray sidmans book on aversive control, including punishment, is called ______.
The Punitive Society
Aversive Control Today
Coercion and Its Fallout
The End of Punishment
Answer
Correct Answer:
Coercion and Its Fallout
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156. In the treatment of long-standing self-injurious behavior, punishment is often ________.
Ineffective
Effective
Effective, but the results are short-lived
Effective, but a new form of undesirable behavior typically appears
Answer
Correct Answer:
Effective
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157. The estimation of costs is generally most difficult when the ___________ process has been chosen.
Project
Repetitive
Job shop
Batch
Continuous
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158. The decision to outsource opens the firm up to certain risks, among them _________ and ________.
Lower costs; fewer task-specific investments
The decision to outsource opens
Stating capacity in dollar amounts
Design capacity refers to the:
Answer
Correct Answer:
Lower costs; fewer task-specific investments
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159. Iso 9000 currently stresses _____ of a certified organization.
Quarterly reporting.
Roduct diversity.
Annual audits
None of these
Answer
Correct Answer:
Quarterly reporting.
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160. A karyotype (a chromosome display) would be unable to determine ______.
Down syndrome.
Turner syndrome.
Eye color
Answer
Correct Answer:
Eye color
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161. Age and ___________ are the only two positioning criteria that remain constant from year to year
Perceived age
Reliability
Performance
None of these
Answer
Correct Answer:
Reliability
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162. A job shop is an example of __________.
Repetitive process.
Continuous process.
Line process
Intermittent process.
Specialized process.
Answer
Correct Answer:
Intermittent process.
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163. A project network provides the basis for ________.
Longest path through the network
Scheduling labor and equipment
Establishing contingency funds
Project flow and dependency
Answer
Correct Answer:
Scheduling labor and equipment
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164. Tqm is __________, designed to build quality into the product and process design.
Reactive
Proactive
Strategic
Competitive
Standardized.
Answer
Correct Answer:
Proactive
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165. A(n) _________ activity has more than one dependency arrow flowing from it.
Parallel
Critical path.
Burst
Merge
Independent.
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166. The primary purpose of an erp system is ________.
Integration
Nonrepudiation
Process blueprints
None of the others
Answer
Correct Answer:
Integration
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167. The board of directors, employees, and owners are the organization's ___.
Advisory group.
External stakeholders.
Shareholders.
Internal stakeholders.
Community stakeholders.
Answer
Correct Answer:
Internal stakeholders.
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168. The ____ involves providing copies of the dr plan to all teams and team members for review.
DR plan simulation
DR plan desk check
DR plan structured walk-through
DR plan parallel testing
Answer
Correct Answer:
DR plan desk check
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169. The major benefit of enterprise application integration is that it ________.
Integration
Information silo
Business process reengineering
Enables organizations to use existing applications
Answer
Correct Answer:
Enables organizations to use existing applications
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170. In goal-setting theory, _____ refers to the degree to which goals are concrete and unambiguous.
Goal Acceptance
Goal Specificity
Goal difficulty
Hierarchy of Needs
Answer
Correct Answer:
Goal Specificity
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171. Escalation of commitment can occur when people don't ________.
Understand that conditions have changed
Want to admit that an earlier decision was flawed
Want to make a decision
Accept current conditions
Answer
Correct Answer:
Want to admit that an earlier decision was flawed
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172. All of the following are measured by aptitude tests except ________.
Deductive reasoning
Numerical ability
Temperament
Memory
Answer
Correct Answer:
Deductive reasoning
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173. Maslow argued that once a need is substantially satisfied, ________.
The next need becomes dominant
The job characteristics model
Personal safety
Herzberg focuses on job satisfaction.
Only McGregor focuses on human nature.
Answer
Correct Answer:
The next need becomes dominant
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174. In the situational leadership theory (slt), readiness is defined as ________ to perform a task.
Both the ability and willingness.
Tasks are highly structured
Delegating
Employees are empowered to make
Answer
Correct Answer:
Both the ability and willingness.
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175. In the closing section of a routine request, ________ would be out of place.
Asking a series of questions.
Leave your audience with a good impression of you and your firm.
Provide negative information about any possible competitors.
Use hard sell techniques to pressure the reader into making the purchase.
Answer
Correct Answer:
Asking a series of questions.
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176. The u.s. economy is now dominated by the _________ sector.
Farm.
Manufacturing.
Service.
Trade.
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177. A forester is _______
A person who manages and supervises land used for timber production
Some states have greater access to forestry programs than others.
Group selection
All of the above
Answer
Correct Answer:
A person who manages and supervises land used for timber production
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178. A forecast is a(n) _____.
Glimpse of what just happened
Analysis of the past
Plan for implementing strategic plans
Projection for the future
Answer
Correct Answer:
Projection for the future
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179. A fill rate is the percentage of _____ filled by stock on hand.
Shipments
Demand
Inventory
Safety stock
Lead time
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180. A device that assures the delivery of electric power without interruption is a(n) __________.
GFCI
ESD
UPS
SOPs
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181. Employment agencies, career fairs, and internet ads can all be sources of _____.
Work permits
School-to-work programs
Résumés
Job leads.
Answer
Correct Answer:
Job leads.
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182. Three critical productivity input variables are __________.
Labor, capital and management
Quality, external elements and precise units of measure
Technology, raw materials and labor
Quality, efficiency, and low cost
Answer
Correct Answer:
Labor, capital and management
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183. Excitement characteristics are categories in the _________ model.
Bipolar
Kano
Pareto
Quality
Service Matrix.
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184. With _____, compensation is linked to the specific tasks that an employee performs.
Skill-based pay
Incentive pay
Job-based pay
Salary
Competency-based pay
Answer
Correct Answer:
Job-based pay
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185. When getting group feedback, it is important to get specific by _____.
Asking follow-up questions
Countering criticism
Providing additional evidence
Surveying the group
Answer
Correct Answer:
Asking follow-up questions
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186. Under conditions of _____, statistical analyses are useful.
Certainty
Ambiguity
Risk
Uncertainty
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187. Too much ______ can reduce the level of learning taking place in an organization.
Current ratio.
Operating margin
Standardization
Leverage ratios
Answer
Correct Answer:
Standardization
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188. To ensure that plans are moving in the right direction, managers can use the ______.
Planning/control cycle
Bartering
Manage work more efficiently
Artificial intelligence
Answer
Correct Answer:
Planning/control cycle
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189. To determine whether a control process is worthwhile, a company must consider its _____.
Regulation costs
Bureaucratic control
Objective control
Normative control
Answer
Correct Answer:
Regulation costs
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190. To begin organizing yourself to accomplish all your tasks, you need to _________.
Complete each tasks you have in order of importance
Transfer all your jobs into action word tasks
Finish all of your two minute tasks quickly
Write down all the jobs for which you are responsible
Answer
Correct Answer:
Write down all the jobs for which you are responsible
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191. Those who study management will understand how to ___.
Relate to their managers and deal with organizations from the outside
Better manage money
Relate to coworkers and deal with technology
Sell their product
Counsel workers on personal and family issues
Answer
Correct Answer:
Relate to their managers and deal with organizations from the outside
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192. The world bank is the principal organization that ______.
Provides low-interest loans for improvements in developing nations
Planning/controlling cycle
Economic, technological, sociocultural, demographic, political-legal, international
Scenario planning and scenario analysis
Answer
Correct Answer:
Provides low-interest loans for improvements in developing nations
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193. The source for crowdsourcing is most often _____.
Executive advisory councils
The online community
Boards of directors
Professional associations
Competitors
Answer
Correct Answer:
The online community
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194. The internal environment within which managers work includes all of the following except _____.
Corporate culture
Production technology
Organization structure
Physical facilities
Labor market
Answer
Correct Answer:
Labor market
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195. The impact of it on the work environment has ________.
Created fewer opportunities for collaboration
Made it more difficult for employees to have complete information
Made it more difficult for managers to monitor individual performance
Created fewer opportunities for accessibility
Created an opportunity for a 24/7 environment
Answer
Correct Answer:
Created an opportunity for a 24/7 environment
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196. The grapevine is _____.
Almost wholly inaccurate
A morale enhancer
Slower than formal channels
A horizontal communication channel
Used by employees when threatened or insecure
Answer
Correct Answer:
Used by employees when threatened or insecure
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197. The goal of work groups is ________.
Generating positive synergy
Improving collective performance
Inculcating a climate of trust
Sharing relevant information
Enhancing team efficacy
Answer
Correct Answer:
Sharing relevant information
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198. The first three steps of the strategic management process involve ________ strategies.
Implementing
Planning
Evaluating
Identifying
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199. The first three activities of the human resource management (hrm) process are about ________.
Recruiting
Planning
Training
Downsizing
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200. The composition of a ____ organization is always changing.
Modular
Boundaryless
Decentralized
Virtual
Mechanistic
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201. The comparing step in the control process determines ________.
A company's relative position in the industry in terms of the standards used
A company's relative position in the industry in terms of performance variances
The ideal standard to be used in measuring organizational performance
The variation between actual performance and the standard
Answer
Correct Answer:
The variation between actual performance and the standard
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202. The characteristics that make a team effective include ________.
Composition, diversity, personality, and size.
Work design, autonomy, skill variety, and task significance.
Context, resources, leadership, and trust.
Context, composition, work design, and processes.
Answer
Correct Answer:
Context, composition, work design, and processes.
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203. The chain of command ____
Acts at cross-purposes to the unity of command principle
Is the horizontal line of authority that indicates at which level of management an individual belongs
Is only relevant in mechanistic organizations
Does not permit delegation of authority
Is described by none of these
Answer
Correct Answer:
Is described by none of these
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204. The basic control process of business begins with ____.
The establishment of clear standards of performance
The comparison of actual performance to expected performance
Identifying the source of the performance-hampering problem
The achievement of the organization's goals
Taking corrective action, if needed, to repair performance deficiencies
Answer
Correct Answer:
The establishment of clear standards of performance
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205. The ________ theory is a contingency theory that focuses on followers' readiness.
Path goal theory
Situational leadership theory
Cognitive Resource Theory.
Fielder Contingency Model.
Answer
Correct Answer:
Situational leadership theory
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206. The _____ is the product or functional boss, who is responsible for one side of the matrix.
Two-boss employee
Matrix boss
Top leader
Department boss
Production supervisor
Answer
Correct Answer:
Matrix boss
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207. That communication within an organization is continuous means that ___________.
Sometimes it is better for managers to say nothing
It is possible to eliminate barriers to interpersonal communication
The same message is continuously repeated to different people
Managers are always communicating, whether they speak or not
Answer
Correct Answer:
Managers are always communicating, whether they speak or not
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208. Problem-solution order is most appropriate for organizing __________ speeches.
Acceptance
Persuasive
After-dinner
Commemorative
Informative
Answer
Correct Answer:
Persuasive
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209. Planning is ultimately based upon ____.
Choosing a goal and developing a method or strategy to achieve that goal
Create a competitive advantage
Strategic reference points
Existing complementary products
Answer
Correct Answer:
Choosing a goal and developing a method or strategy to achieve that goal
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210. Organizational politics occur in the ________ of an organization
Hierarchical structures
Boundaries
Formal systems
Informal systems
Answer
Correct Answer:
Informal systems
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211. Organizational development is often put into practice by a __________.
Catalytic consultant
Change agent
Transformative consultant
Counselor
Training specialist
Answer
Correct Answer:
Change agent
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212. Maslow's theory is a hierarchy because ________.
Needs are satisfied sequentially
Extrinsic things that come from the outside
Not dissatisfied
The job characteristics model
Answer
Correct Answer:
Needs are satisfied sequentially
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213. Managers need adequate _____ resources to pay for essential activities.
Human.
Natural.
Financial.
Renewable.
Biological.
Answer
Correct Answer:
Financial.
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214. Managers can monitor __________ to track progress toward goal achievement.
One-way and two-way evaluative techniques
Framing and non-framing goals
Open-ended and close-ended techniques
Action plans and their implementation
Proximal and distal goals
Answer
Correct Answer:
Proximal and distal goals
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215. Job description involves ___________; job specification involves _____________.
Managers help people do their jobs by problem solving, while leaders help people do their jobs by providing direction.
What a job entails; an applicant's required skills and experience.
Human resource planning
Trainees are offered up to $2,000 to quit the company at any time.
Answer
Correct Answer:
What a job entails; an applicant's required skills and experience.
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216. In the context of managing change, _____ forces support the status quo.
Resistance
Experiential
Dialectical
Generational
Autonomous
Answer
Correct Answer:
Resistance
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217. In the communication process, the feedback phase is initiated by the _____.
Sender
Receiver
Groupware
Empathetic
Grape vine
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218. In business organizations, most employees work in __________ groups.
Affinity
Command
Support
Structural
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219. Group incentives are most likely to work efficiently if _____.
The social pressure on members of the group is high
The individual performance level is clear
The incentive plan is imposed in the absence of employee input
Individual performance cannot be identified
Answer
Correct Answer:
Individual performance cannot be identified
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220. For a manager, communication is important because __________.
They have to write performance reviews
They must give orders to subordinates
Everything a manager does involves communication
They must read reports from subordinates
They are responsible for generating ideas for process improvements
Answer
Correct Answer:
Everything a manager does involves communication
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221. Ensuring that the final results meet desired standards is called _________ control.
Feedforward
Feedback
Concurrent
Feedmore
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222. Companies are not considered unethical if they do not perform their ____ responsibilities.
Legal
Fiscal
Discretionary
Overt
Economic
Answer
Correct Answer:
Discretionary
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223. Communication to managers is of vital importance because it ________.
Demonstrates the manager's depth of knowledge
Immediately results in an increase of revenue
Indicates technological advancement
Greatly helps in negotiating future plans
Answer
Correct Answer:
Greatly helps in negotiating future plans
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224. An excellent source of potential employees for entry-level positions in organizations is ________.
Private employment agencies
Head-hunter consulting firms
Management consultants
Temporary help services
Education institution placement services
Answer
Correct Answer:
Education institution placement services
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225. An entrepreneur's market is ________.
The building where his or her business is located
A three-square-block area surrounding his or her location
His or her business's promotional activities
The group of people who are current and possible future customers
All of the above
Answer
Correct Answer:
The group of people who are current and possible future customers
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226. According to herzberg's motivator-hygiene theory, extrinsic motivation is related to _____ needs.
Motivator
Expectancy
Instrumental
Hygiene
Terminal
Answer
Correct Answer:
Motivator
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227. A single-use plan encompassing a variety of projects or activities is an example of a ___.
Policy
Project
Program
Procedure
Rule
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228. A sales forecast is an example of an organizational control from the _____ area.
Informational
Human resources
Cultural
Answer
Correct Answer:
Informational
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229. A sales commission is an example of a ______ compensation plan.
Pay-for-knowledge
Profit-sharing
Pay-for-performance
Gainsharing
Scanlon
Answer
Correct Answer:
Pay-for-performance
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230. A manager measuring actual performance is like a teacher ________.
Making an assignment
Composing a test
Helping a student study for a test
Grading a test
Answer
Correct Answer:
Grading a test
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231. A group that has gone through the norming stage of the group development process ________.
Never returns to the storming stage
Always returns to the storming stage
Never returns to the forming stage
May return to the forming or storming stage
Answer
Correct Answer:
May return to the forming or storming stage
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232. A company facing a simple environment would ____.
Most likely be in the first stage of the environmental cycle
Exhibit proof of the punctuated equilibrium theory
Be unable to succeed due to lack of innovation
Be influenced by only factors in its specific environment
Have few external factors in the environment that affect it
Answer
Correct Answer:
Have few external factors in the environment that affect it
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233. A __________ brings together members from different functional departments.
Cross functional team
Team
Divisional team
None of the above
Answer
Correct Answer:
Cross functional team
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234. A ______ is a standing plan that outlines the response to particular problems or circumstances.
Policy
Procedure
Rule
Answer
Correct Answer:
Procedure
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235. A ______ is a standing plan that designates specific required action.
Policy
Procedure
Rule
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236. ________ is the obligation or expectation to perform a duty.
Commitment
Duty
Responsibility
Authority
Answer
Correct Answer:
Responsibility
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237. ______ is likely to cause a semantic barrier to communication.
Technology
Gossip
Rhetoric
Jargon
The grapevine
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238. _____ environment consists of demographic factors, such as population density.
Technological
Sociocultural
Legal-political
Internal
Economic
Answer
Correct Answer:
Sociocultural
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239. In the context of managerial accounting, wages, material costs, and taxes are examples of _____.
Revenues
Interest expenses
Assets
Operating expenses
Debts
Answer
Correct Answer:
Operating expenses
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240. Data are __________________, whereas information is ______________.
Processed and analyzed in a formal, intelligent way; raw facts and figures collected by the organization
Raw facts and figures collected by the organization; processed and analyzed in a formal, intelligent way
Processed and analyzed in a formal, intelligent way; expertise and skills acquired by a person through experience and education
Expertise and skills acquired by a person through experience and education; raw facts and figures collected by the organization
Answer
Correct Answer:
Raw facts and figures collected by the organization; processed and analyzed in a formal, intelligent way
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241. Before communication can take place, a ________ is required.
Filter
Channel
Receiver
Purpose
Decoder
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242. A simple structure is characterized by _________________.
Decentralized authority
High levels of formalization
High departmentalization
Wide spans of control
Answer
Correct Answer:
Wide spans of control
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243. The type of assembly line typically found in automobile manufacturing is an example of ________.
Unit production
Mass production
Process production
None of these
Answer
Correct Answer:
Mass production
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244. The three spheres of systems management are business, organization, and _____.
Technology
Champion
Competitors
None of these
Answer
Correct Answer:
Technology
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245. The three central trends in marketing 3.0 are collaborative marketing, globalization, and ________.
Cultural relevance
Horizontal marketing
Consumer well-being
The rise of a creative society
Answer
Correct Answer:
The rise of a creative society
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246. The statement ""drew is slow to return phone calls"" reflects the ______ component of an attitude.
Affective.
Perceptual.
Cognitive.
Decisional.
Answer
Correct Answer:
Cognitive.
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247. The selection process helps sustain the organization's culture by ________.
Establishing and enforcing norms
Hiring candidates who fit well within the organization
Socializing the new employees
Developing performance evaluation criteria
Answer
Correct Answer:
Hiring candidates who fit well within the organization
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248. The broad view of jit is now often termed __________________________.
Vendor-managed inventory
Business process reengineering
Lean production
Cycle time management
Answer
Correct Answer:
Lean production
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249. The basic purpose of ____ planning is to leave commitments open by maintaining slack resources.
Options-based planning
Learning-based planning
Traditional planning
Operant planning
Answer
Correct Answer:
Options-based planning
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250. _____ is the set of strategies and practices to eliminate waste.
Spamming
Offshoring
Lean production
Enterprise resource planning
Answer
Correct Answer:
Lean production
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251. A key characteristic of an organization is that it has __________.
A mission statement and a vision statement
An advisory board
Stockholders
Customers
A purpose
Answer
Correct Answer:
A purpose
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252. One advantage of aggregation is that it __________.
Workforce instability
Excess hiring
Space requirements
Minimizes finished good holding costs
Excessive purchase of additional tools and equipment
Answer
Correct Answer:
Minimizes finished good holding costs
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253. When developing creative solutions to modern problems, entrepreneurs must ________.
Go beyond merely using whatever has worked in the past
Limit the creative process to only profitable ventures
Remember what has worked in the past
Pay attention to limiting factors
Answer
Correct Answer:
Go beyond merely using whatever has worked in the past
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254. In _____, a writer relates the story of something that happened.
Description
Narration
Argumentation
Exposition
Answer
Correct Answer:
Narration
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255. Among the rights you have as a user of computing resources is the right to _______.
Ignore the standard techniques for using applications
Treat your password carelessly
Use your own mobile device in any way you want at work
Protection from viruses, worms, and other threats
Answer
Correct Answer:
Protection from viruses, worms, and other threats
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256. Quality is typically defined and measured in three ways. they are ____.
Costs, profitability, and customer satisfaction
Value, customer satisfaction, and conformance to expectations
Profitability, reliability, and conformance
Excellence, value, and conformance to expectations
Performance, conformance, and reliability
Answer
Correct Answer:
Excellence, value, and conformance to expectations
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257. A digital _____ is a digital code or stream embedded undetectably in a digital image or audio file.
Validation code
Watermark
Cookie
Patent
Answer
Correct Answer:
Watermark
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258. Routing sheets are ______ while routing files are ______.
Current information; past-due information
Expense information; sales information
The paper copy; the electronic version of the same information
Management information; supervisory information
Answer
Correct Answer:
The paper copy; the electronic version of the same information
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259. Perfection is not possible, but companies are striving for which of the following?
Zero defects
Minimum defects
One defect
Two defects
Answer
Correct Answer:
Zero defects
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260. The process by which the input, transformation, and output phases are monitored in order to identify problems is known as ______.
A control system
The transformation process
Output
Feedback
Answer
Correct Answer:
A control system
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261. Which of the following types of dispatching would a taxi company use?
First-come, first-served rule
Earliest due date rule
Longest processing time rule
Shortest processing time
Answer
Correct Answer:
First-come, first-served rule
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262. Six sigma is the tolerance range in which only ______ defects per ______ are allowed.
2.5; thousand
3.4; million
3.4; thousand
2.5; million
Answer
Correct Answer:
3.4; million
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263. A significant difference between service and manufacturing operations is ______.
The amount of customer contact involved
The expense of providing the product
The number of sales involved
The length of time required for production
Answer
Correct Answer:
The amount of customer contact involved
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264. The detailed breakdown of information explaining how the product or service is produced is called ______.
Routing
Sequencing
Dispatching
Controlling
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265. Employee behavior in a service business would fall under which of the following?
Inputs
The transformation processes
Outputs
Feedback
Answer
Correct Answer:
The transformation processes
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266. In the goal of keeping productivity high, a small business owner should look for ways to keep outputs constant while ______.
Keeping inputs constant
Increasing inputs
Increasing expenses
Decreasing inputs
Answer
Correct Answer:
Decreasing inputs
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267. In the goal of keeping productivity high, a small business owner should look for ways to increase outputs while ______.
Keeping inputs constant
Increasing inputs
Increasing expenses
Decreasing sales
Answer
Correct Answer:
Keeping inputs constant
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268. Communication tools that are used to connect control systems to the processes of business are known as ______.
Inputs
The transformation processes
Outputs
Feedback
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269. ______ is the measure of production, or output per worker.
Productivity
Quality control
Efficiency
Effectiveness
Answer
Correct Answer:
Productivity
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270. Which of the following is the critical step in scheduling because a holdup in one department could cause a shutdown in the rest of the plant?
Routing
Sequencing
Dispatching
Controlling
Answer
Correct Answer:
Sequencing
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271. The ratio of inputs used to produce outputs is called ______.
Efficiency
Effectiveness
Productivity
Quality
Answer
Correct Answer:
Productivity
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272. Social responsibility is a business’s obligation to ______.
The competitors
The employees
The community
The government
Answer
Correct Answer:
The community
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273. Transformation is what a business does to add value to output in converting them to Inputs.
True
False
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274. Tolerance range are the boundaries a manager sets in determining the _____ quality of a product.
Acceptable
Unacceptable
Inadequate
All of these
Answer
Correct Answer:
Acceptable
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275. Synthetic systems are manufacturing systems that _____ to create a finished product or change it into a different product.
Combine inputs
Combine outputs
Both a and b
None of these
Answer
Correct Answer:
Combine inputs
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276. Statistical process control is the use of statistical analysis to determine the _____ of a variation in product being random or a problem.
Certainty
Reality
Probability
All of these
Answer
Correct Answer:
Probability
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277. Six SIgma is the tolerance range in which only _____ per million are allowed.
2.4 defects
3.4 defects
4.3 defects
5.3 defects
Answer
Correct Answer:
3.4 defects
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278. Shrinkage is the loss of goods held in inventory due to _____.
Theft
Spoilage
Damage
All of the above
Answer
Correct Answer:
All of the above
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279. Sequencing is the order in which the steps need to occur to produce a product.
True
False
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280. Routing is the information showing the steps required to produce a product.
True
False
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281. Quality is :
How well a good or service meets
Exceeds customer expectations
When the product conforms to established tolerance standards
All of the above
Answer
Correct Answer:
All of the above
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282. Quality is the degree to which a product conforms to established tolerance standards.
True
False
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283. Productivity is the measure of Inputs according to the outputs needed to produce them.
True
False
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284. A way to determine the efficiency of a business is known as Productivity.
True
False
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285. The tangible or intangible products that a business produces are called?
Inputs
Intakes
Outputs
Both a and b
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286. Expenses related to procuring inventory is called?
Ordering costs
Holding costs
Production costs
All of these
Answer
Correct Answer:
Ordering costs
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287. Obsolescence is when products become _____ of fashion.
Outdated
Fall out
Outmoded
All of these
Answer
Correct Answer:
All of these
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288. Make or Buy decision is the choice of whether to purchase _____ or to produce them.
Parts
Components
Both a and b
None of these
Answer
Correct Answer:
Both a and b
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289. Lead time is the period of time from order placement until the goods are received.
True
False
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290. ISO 9001 is the set of standards that certifies that a business is using _____ to ensure the production of quality products.
Processes
Principles
Procedure
All of these
Answer
Correct Answer:
All of these
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291. Inventory cycle is the period of time from the point when inventory is at its _____ level until it is replenished.
Lowest
Middle
Highest
All of the above
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292. Inventory are the goods a business owns for the completion of _____ sales.
Past
Future
Present
None of these
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293. Inventory is the act of counting the goods held in stock.
True
False
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294. _____ is a production process that operates in short cycles so that it can change products.
Intermittent Process
Continuous Process
Frequent process
All of these
Answer
Correct Answer:
Intermittent Process
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295. Inputs are all the resources that go _____ a business.
Into
Outside
Withdraw
All of these
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296. Holding costs are the expenses related to keeping inventory on hand.
True
False
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297. _____ is a scheduling in which materials and resources are allocated for production when a job order comes in.
Backward Scheduling
Forward Scheduling
Both a and b
None of these
Answer
Correct Answer:
Forward Scheduling
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298. Flexible manufacturing is the large-scale manufacturing utilizing CNC computer systems.
True
False
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299. Quality control applied to a company's inputs.
Feedback Quality Control
Feed Forward Quality Control
Both a and b
None of these
Answer
Correct Answer:
Feed Forward Quality Control
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300. Quality control applied to a company's inputs.
Feedback Quality Control
Feed Forward Quality Control
Both a and b
None of these
Answer
Correct Answer:
Feed Forward Quality Control
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301. _____ is the Inspecting and testing products after they are produced.
Feedforward Quality Control
Feedback Quality Control
Both a and b
None of these
Answer
Correct Answer:
Feedback Quality Control
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302. Feedback is the quality control tools to connect control systems to the processes of a business.
True
False
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303. Economic order quality is a traditional method of controlling inventory that _____ total inventory costs by balancing annual ordering costs with annual holding costs for an item.
Maximizes
Minimizes
Increase
All of the above
Answer
Correct Answer:
Minimizes
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304. _____ is allocating resources and beginning the steps to produce a product.
Dispatching
Retain
Retention
All of the above
Answer
Correct Answer:
Dispatching
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305. Defect rate is the number of goods produced that are _____ the company’s boundaries of acceptable quality.
Outside
Inside
With In
All of these
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306. Control systems are the means to monitor _____ so as to identify problems.
Input
Transformation
Output
All of the above
Answer
Correct Answer:
All of the above
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307. _____ is a production process that operates for long periods of time without interruption.
Intermittent Process
Continuous Process
Unstable process
All of these
Answer
Correct Answer:
Continuous Process
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308. Concurrent quality control is the quality control applied to work in progress.
Feedback Quality Control
Feed Forward Quality Control
Concurrent Quality Control
All of the above
Answer
Correct Answer:
Concurrent Quality Control
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309. Benchmarking is the process of comparing key points within your business with comparable points in another _____ entity.
Internal
External
Middle
All of the above
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310. Scheduling that involves arranging production activities around the due date for the product is known as?
Frontward Scheduling
Backward Scheduling
Forward Scheduling
None of these
Answer
Correct Answer:
Backward Scheduling
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311. Analytics systems is a manufacturing system that reduces inputs into component parts so as to _____ products.
Insert
Extract
Disperse
Reject
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312. ABC Classification is an inventory control system that classifies items based on the total dollar volume of profits each generates.
True
False
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Business Management MCQs | Topic-wise
