Management of Organizational Environment and Culture MCQ
A ____________ is a clear and lofty sense of why a business exists.
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Correct Answer:
Mission
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The combined external and internal analyses are called ________.
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SWOT analysis
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_____ is a collection of beliefs that individuals and groups share to help their organization respond to environmental forces and changes.
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Organizational culture
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_____ is an organizational culture where the core values are not embraced or shared by its employees.
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Correct Answer:
Weak culture
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_____ is the components that lie beneath the surface of an organization, such as company values and assumptions.
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Unobservable culture
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The skills, knowledge, creativity, and relationships necessary to optimize an organization’s performance is known as talent.
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Correct Answer:
True
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Which one of these is an example of talent?
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All of these
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Suppliers are the companies that provide businesses with the external resources needed to operate, including _____.
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All of these
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Subcultures are the groups in an organization that share different values from those held by the majority.
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Correct Answer:
True
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_____ is an organizational culture where the majority of employees are aligned with the values of an organization.
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Strong culture
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Stories are the narratives, usually fictionalized or enhanced over time, based on actual organizational experiences.
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Correct Answer:
True
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Stories are the Narratives _____ based on actual organizational experiences.
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Both a and b
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The external factors that affect the organization’s operations and performance including _____ and regulation.
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All of these
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Sociocultural forces are the _____ associated with demographic groups that comprise an organization’s available talent and customers.
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Correct Answer:
All of these
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Slogan is a repetitive phrase intended to support an organization’s _____.
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All of these
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Rituals is a formalized activity intended to communicate and teach the organization’s culture.
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True
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_____ is a formalized activity intended to communicate and teach the organization’s culture.
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Correct Answer:
Rituals
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Regulations are the rules set by external governing bodies that dictate standards and procedures for _____.
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All of these
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_____ is a management that monitors positive and negative customer feedback through surveys and customer communications and improves its products and services accordingly.
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Reactive engagement
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Creating a product or service as an alternative to enhance the customer’s experience is known as?
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Proactive engagement
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organization respond to environmental forces and changes.
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Organizational culture
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_____ is the components of culture that we can see in an organization.
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Observable culture
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Internal environment is the forces inside the organization that affect _____ and respond to the external environment.
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All of these
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_____ is the forces inside the organization that affect how managers set expectations, how employees perform their roles, and how the company interacts with stakeholders and responds to the external environment.
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Correct Answer:
Internal environments
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_____ is the potential for businesses to cost-effectively build relationships with customers to develop future products and services.
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Interactive engagement
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Gross domestic product is the value of what a country produces on an annual basis, representing the size of its economy.
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Correct Answer:
True
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When the government takes an active role in encouraging business through _____ to behave in ways that are in the public interest.
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Correct Answer:
All of these
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_____ is the external forces that affect all organizations participating in an economy, where managers have little or no power to effect change.
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General environments
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_____ are the specific and general factors outside an organization that can change how it operates.
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External environments
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External environments are the specific and general factors outside an organization that can change how it operates.
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Correct Answer:
True
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An orchestrated system of _____ with the purpose to create and distribute products and services.
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All of these
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_____ is the set of core values shared by the bulk of organizational employees.
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Dominant culture
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Sociological characteristics, including age, gender, marital status, ethnicity, and geographic location, that affect _____.
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All of these
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Demographics are the Sociological characteristics, including _____ that affect buying habits, work ethic, work-life balance expectations, travel patterns, and disposable income.
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All of these
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People who pay for goods and services produced by organizations are known as customers.
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True
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Crowdsourcing is the _____ and further a company’s mission.
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All of these
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An extreme type of subculture whose values are the same as those of the larger organization.
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False
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Competitors are the people or organizations that sell similar goods or services to consumers.
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True
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Competing values framework is a means to _____ culture using a classification of different types of corporate cultures.
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All of these
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Ceremonies events that provide one or more stakeholders with a sense of purpose and meaning connected to the organization.
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Correct Answer:
True
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A boycott is a specific organization that works to convince other consumers not to purchase a company’s _____.
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All of these
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Advocacy groups are a set of people dedicated to instituting change based on their concerns or interests.
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Correct Answer:
True
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