____________ refers to the words a person uses to communicate ideas.
Answer
Correct Answer:
The message
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Technical writing should be concise and it should be informative. is an example of a ____.
Answer
Correct Answer:
Compound sentence
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__________ are used to offer data, facts, and feedback, without analysis or recommendations.
Answer
Correct Answer:
Informational reports
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Juan comes from an uncertainty-avoiding culture. as a result, he may have difficulty __________.
Answer
Correct Answer:
Being away from home for long periods of time
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I think we should give it another try. don't you? this is an example of a __________.
Answer
Correct Answer:
Tag question
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A critical listener should ____________.
Answer
Correct Answer:
Examine evidence and reasoning
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According to scholars of organizational culture, humans are by nature __________.
Answer
Correct Answer:
Storytellers
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The art of impression management during interviews requires careful attention to __________.
Answer
Correct Answer:
Both verbal and nonverbal aspects of communication
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A letter of application is a(n) ________ sent to a prospective employer.
Answer
Correct Answer:
Persuasive message
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Today, ________ of hiring managers use social media as part of their screening processes.
Answer
Correct Answer:
Over 90 percent
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A ________ is a single media file including art, sound, animation, or movies.
Answer
Correct Answer:
Clip
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When you begin the ________, focus your attention on content, organization, style, and tone.
Answer
Correct Answer:
Production process.
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If you need to provide a product demonstration during your presentation, you should use ____.
Answer
Correct Answer:
A prop
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Breaking up long paragraphs into shorter chunks is a way to increase ________.
Answer
Correct Answer:
White space
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A business earns profits when its _______ exceed(s) its _______.
Answer
Correct Answer:
revenues; expenses
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A ________ is the online equivalent of recorded radio or video broadcasts.
Answer
Correct Answer:
Podcast
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_____ are graphics that may be incorporated into reports.
Answer
Correct Answer:
Cartoons
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To avoid a tone of egotism in a rsum, _____.
Answer
Correct Answer:
Do not use action verbs that seem overly persuasive
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Without nonverbal cues, ____ and ____ are more important when you use an office phone.
Answer
Correct Answer:
Etiquette, voice
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Underscoring, bolding, and italicizing are ________ ways to stress important ideas in writing.
Answer
Correct Answer:
Mechanical
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Studies show that visuals can improve learning by up to ________ percent.
Answer
Correct Answer:
400
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In a simple request for information or action, ________ will get the job done.
Answer
Correct Answer:
Using a direct approach
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As prosperity and economic development rise, _____ increases as well.
Answer
Correct Answer:
Individualism
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A letter of ________ is a specialized cover letter that introduces your report to the audience.
Answer
Correct Answer:
Transmittal
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A ________ outlines an organization's official position on issues that affect its success.
Answer
Correct Answer:
Position paper
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A ________ is an unbiased condensation of the information uncovered in your research.
Answer
Correct Answer:
Research summary
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_____ is the presentation of tabular material in the text without titles or rules.
Answer
Correct Answer:
Leaderwork
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A report's form and contents should be based on _____ to meet the reader's needs.
Answer
Correct Answer:
Its formality and length
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When stating your routine request up front, you should ________.
Answer
Correct Answer:
State precisely what you want
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Of the following headings from a report, _____ violates parallelism of construction.
Answer
Correct Answer:
Virtual team is preferred by overseas employees.
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Nearly all reports contain ______ to help readers quickly navigate through them.
Answer
Correct Answer:
Headings.
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The greatest part of an interview is usually taken up by the ____________________ stage.
Answer
Correct Answer:
Summary.
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When writing the date for intercultural correspondence, _____.
Answer
Correct Answer:
Research the particular format of recipient's country
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The senders address on the envelope is called the __________ address.
Answer
Correct Answer:
Return.
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The opening paragraph of a solicited proposal should contain all of the following except ________.
Answer
Correct Answer:
A call to action
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The intended audience of a document is generally described in the ____.
Answer
Correct Answer:
Introduction
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The indirect approach to organize negative news messages should be used when ________.
Answer
Correct Answer:
Informal
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Send a ________ to take note of a significant event in someone's business or personal life.
Answer
Correct Answer:
Message of congratulations
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Of the three ms, the ____________ is especially useful when extreme figures may warp the average.
Answer
Correct Answer:
Mean
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Messages of ________ recognize the contributions of employees or business associates.
Answer
Correct Answer:
Appreciation.
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Many communication experts regard ______________ as the greatest failing of business writers.
Answer
Correct Answer:
Poor organization
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A(n) ________ title on a graphic simply identifies the topic.
Answer
Correct Answer:
Descriptive
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The quality inspection stage for your documents is referred to as the _______________ stage.
Answer
Correct Answer:
Proofreading.
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A primary problem with "dream teams" composed of high-performing people is that ________.
Answer
Correct Answer:
Individual star performers can have trouble putting the team's needs ahead of their own needs
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The ____ contains the windows live mail mail folders used to store messages.
Answer
Correct Answer:
Folder list
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"do you agree with this plan?" is an example of a(n) ________ question.
Answer
Correct Answer:
Closed
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Doves campaign for real beauty advertisements have been credited with ______.
Answer
Correct Answer:
Building acceptance in the public for alternative images of beauty
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Active listeners do all of the following things except ________.
Answer
Correct Answer:
Filter out emotional cues.
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Instead of writing a term paper, some people cheat and purchase one from a(n) ________.
Answer
Correct Answer:
Paper mill.
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Essential business letter elements include the ____.
Answer
Correct Answer:
Date line and inside address.
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Under normal circumstances, the body of a document should be formatted in a ____ typeface.
Answer
Correct Answer:
Serif
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Research shows that, when online, communicators express themselves ___________.
Answer
Correct Answer:
More honestly and with less self-monitoring
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Cells communicate with one another via ______.
Answer
Correct Answer:
Signal transduction pathways
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Communication between a spotter and lifter should take place __________.
Answer
Correct Answer:
At all times.
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A writer, an illustrator, a publisher and an agent would form a ______.
Answer
Correct Answer:
Cross-functional team
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When making requests, ______ goes a long way in maintaining goodwill.
Answer
Correct Answer:
Showing respect for the recipient's time
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Use the ________ to deliver bad news, if you have to get the reader's attention immediately.
Answer
Correct Answer:
Direct approach
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The best way to ensure that your audience understands the bad news is to _____.
Answer
Correct Answer:
State it clearly
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In order to improve readability, one must avoid ________.
Answer
Correct Answer:
Keeping sentences uniform in length
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One of the most important tasks in preparing well-organized messages is ________.
Answer
Correct Answer:
Using a direct organizational pattern.
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Most business messages use the ____ paragraph plan because it clarifies the subject immediately.
Answer
Correct Answer:
Dovetailing
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All of the following except ________ will help you plan effective email messages.
Answer
Correct Answer:
Ignoring the chain of command
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_____ refers to a reputation for adhering to high moral and ethical values.
Answer
Correct Answer:
Character
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It is worthwhile to build your network of contacts because ________.
Answer
Correct Answer:
Networking provides the most successful job leads
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During presentations, speakers show their ______ by knowing their content well.
Answer
Correct Answer:
Caring
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A communication skill commonly used in active listening is ____.
Answer
Correct Answer:
Paraphasing
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Being gracious during sports play includes __________.
Answer
Correct Answer:
Forgiving personal mistakes and mistakes of your teammates
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A message received that has the same meaning as the message intended is called _____________.
Answer
Correct Answer:
Effective communication
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Your response to a congratulatory note or other goodwill message ________.
Answer
Correct Answer:
You must be so excited.I remember how I felt when I finally earned my master's degree.
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Written communication involves the exchange of information between a sender and a ______.
Answer
Correct Answer:
Receiver
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When the receiver of a communication translates the message, it is known as ________.
Answer
Correct Answer:
Decoding
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Using __________ helps express a concept, quality, or characteristic.
Answer
Correct Answer:
An abstract word
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Transparency refers to ____________.
Answer
Correct Answer:
The seamless operation of organizational partners, so that each is perceived as an integral part of the operation, and appears to be part of the same company.
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To achieve clarity in writing, use ______.
Answer
Correct Answer:
Natural-sounding language
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The view should be about ______ percent of the whole presentation.
Answer
Correct Answer:
85 to 90
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The two primary types of grapevine communication networks are _____ chains.
Answer
Correct Answer:
Cluster and gossip
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The transfer of both information and meaning between senders and receivers is known as __________.
Answer
Correct Answer:
Communication
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The salutation for a claims letter _____.
Answer
Correct Answer:
Should be addressed to a specific person or department
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The receiver _____ the symbols to interpret the meaning of the message.
Answer
Correct Answer:
Decodes
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The purpose of using good e-mail techniques is to _______.
Answer
Correct Answer:
Quickly get responses to your questions
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The process of sending and receiving messages without using any spoken words defines _____.
Answer
Correct Answer:
Nonverbal communication
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The opening of a business message using the direct approach must _____.
Answer
Correct Answer:
Immediately get to the topic
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The most important part of an e-mail message is its ________.
Answer
Correct Answer:
Subject line
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The key to effective communication is ______.
Answer
Correct Answer:
All of the above
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The formal arrangement of jobs within an organization is known as ________.
Answer
Correct Answer:
Organizational structure
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The first thing you must consider in any type of communication is ______.
Answer
Correct Answer:
The purpose of the communication
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The area of nonverbal communication known as kinesics involves ________.
Answer
Correct Answer:
Body position and movement
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Temporal communication is concerned with __________.
Answer
Correct Answer:
Time
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Speaking skills to work on for effective communication include __________.
Answer
Correct Answer:
Voice volume, tone, and pitch
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Semantic misunderstandings arise when people _______.
Answer
Correct Answer:
Assign different meanings to the same words
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Nonverbal signals can ________ a verbal message.
Answer
Correct Answer:
Strengthen
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Much of the listening you do in class is ________________ listening.
Answer
Correct Answer:
Informational
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In general, written communication ________.
Answer
Correct Answer:
Requires more tact than oral communication
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In general, business writing should be _____.
Answer
Correct Answer:
Easy to read quickly
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Don't ________ in the closing section of a business report.
Answer
Correct Answer:
Introduce new material to expand the scope
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Diagrams that can convey both data and concepts or ideas are known as __________.
Answer
Correct Answer:
Infographics
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A cell phone ringing in the middle of class is an example of ________.
Answer
Correct Answer:
External noise
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A business letter is a better channel choice than e-mail when ________.
Answer
Correct Answer:
When the matter requires confidentiality
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__________ is/are one of the drawbacks of using email.
Answer
Correct Answer:
It's lack of privacy
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______ is a show of respect for the dignity and importance of others.
Answer
Correct Answer:
Civility
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The three basic functions of business communication are to ________.
Answer
Correct Answer:
Inform, persuade, and promote goodwill
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The following are generally accepted rules for email messages except ____.
Answer
Correct Answer:
Always forward new information about viruses and hoaxes
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The objective of ____ is to restore service as quickly as possible.
Answer
Correct Answer:
Incident management
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Communication is the transfer and ________ of meaning.
Answer
Correct Answer:
Understanding
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_____ communication is the richest medium because it offers a variety of cues in addition to words.
Answer
Correct Answer:
Face-to-face
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Written communication makes use of the written word in the form of reports, memos, and letters to communicate messages.
Answer
Correct Answer:
True
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___________ sends messages from the lower levels of the organizational hierarchy to the higher levels.
Answer
Correct Answer:
Upward communication
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Paying attention to the signals sent from the speaker is known as ____________.
Answer
Correct Answer:
Sensing
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Responding is the way active listeners provide feedback to the speaker.
Answer
Correct Answer:
True
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Actively understanding what is being said as well as making an effort to empathize with the speaker’s feelings and thoughts and the situation at hand is called:
Answer
Correct Answer:
Processing
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Oral communication is the exchange of information, ideas, and processes non-verbally, either one-on-one or as a group.
Answer
Correct Answer:
False
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The transmission of wordless cues between people is known as ___________.
Answer
Correct Answer:
Nonverbal communication
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_____________ is dependent on explicit messages conveyed through the spoken or written word.
Answer
Correct Answer:
Low-context cultures
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Lateral communication sends messages between and among similar hierarchical levels across organizations.
Answer
Correct Answer:
True
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Information overload means exposure to overwhelming amounts of information.
Answer
Correct Answer:
True
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Which network handles the unofficial sharing of information between employees and across company divisions ?
Answer
Correct Answer:
Informal networks
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___________ is the most messages are conveyed through body language, nonverbal cues, and the circumstances in which the communication is taking place.
Answer
Correct Answer:
High-context cultures
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The unofficial line of communication between individuals or groups is known as____________.
Answer
Correct Answer:
Grapevine
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______________ in which one individual creates and spreads untrue or inaccurate information to others through the organization.
Answer
Correct Answer:
Communication networks
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_________ transmit the messages established and approved by the organizational hierarchy.
Answer
Correct Answer:
Formal networks
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A deliberate distortion of information by somebody who first screens a message from a sender and manipulates it before sending it on to a receiver is known:
Answer
Correct Answer:
Filtering
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The tendency to believe your culture or ethnicity is superior to everyone else’s is called __________.
Answer
Correct Answer:
Ethnocentrism
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Emotions are intense feelings directed at a specific object or person.
Answer
Correct Answer:
True
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Electronic communication is the transmission of messages through.
Answer
Correct Answer:
All of these
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Downward communication means sending messages from the upper levels of the organizational hierarchy to the lower levels.
Answer
Correct Answer:
Downward communication
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The act of transmitting information, thoughts, and processes through various channels is known as___________.
Answer
Correct Answer:
Communication
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___________ consists of a group of people who broadcast information only within their group.
Answer
Correct Answer:
Cluster chain
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The degree to which a channel allows us to easily communicate and understand information sent between people and organizations is called:
Answer
Correct Answer:
Channel richness
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Barriers to communication means obstacles that interrupt the flow of conveying and receiving messages.
Answer
Correct Answer:
True
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Concentrating on the true meaning of what others are saying is known as___________.
Answer
Correct Answer:
Active listening
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Sally wants to be a manager, but because of her ______, or fear of communication, she only applies for jobs that do not require a lot of interaction.
Answer
Correct Answer:
Communication apprehension
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Mary held a meeting via an online meeting tool on her computer. Mary started the meeting and then asked if others on the call could hear her. They responded that they could not understand her because her audio was cutting in and out. This is an example of ______.
Answer
Correct Answer:
A feedback loop
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Select the question below that is open-ended.
Answer
Correct Answer:
Why do you think so many employees asked off for the same day?
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During face-to-face communication, the manager takes notice of ______ to see if the message was received by looking at visual body cues and facial expressions of his team.
Answer
Correct Answer:
Nonverbal communication
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An example of ______ is a CEO started off a meeting by saying, “We are a better company than this.”
Answer
Correct Answer:
A trigger phrase
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Jane, a training manager was meeting with new hires. Throughout her discussion she used a lot of ______ and told them they would be taking a lot of eLearning, CBT training and ILTs. The employees were not sure what Jane meant.
Answer
Correct Answer:
Jargon
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Jake uses ______ and always nods while someone is telling him something, and then takes time to repeat back to them what he heard.
Answer
Correct Answer:
Active listening
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Steve has good ______ and tries to keep his emails to a minimum, and always starts off every email with a proper greeting and does not use shorthand text or emoji’s.
Answer
Correct Answer:
Netiquette
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A good communication tool is known as ______, which allows questions to be asked enabling the sender to confirm the message made sense to the audience.
Answer
Correct Answer:
Two-way communication
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The CEO uses a ______ style by sending an email message to his front-line employees, who then emailed a version of this message to their operating employees.
Answer
Correct Answer:
Downward communication
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Managers spend an estimated ______ of their time communicating with others both face-to-face and through written correspondence.
Answer
Correct Answer:
80%
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Select the example below that best highlights upward communication.
Answer
Correct Answer:
An employee sees a problem on the line and immediately notifies the supervisor.
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A message that is filled with many grammatical errors and misspellings is a communication barrier that can impact how a receiver ______ a message.
Answer
Correct Answer:
Decodes
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In a ______, Lee, a production employee, can only send communication to her manager, who then sends it on to the proper channel.
Answer
Correct Answer:
Centralized network
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Attracting, selecting, and retaining individuals to meet company goals is better known as ______.
Answer
Correct Answer:
staffing
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______ is the human resource management term for payment and rewards given to employees for efforts on the job.
Answer
Correct Answer:
Compensation
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Which phrase refers to the economic value of an employee’s knowledge, skills, and abilities?
Answer
Correct Answer:
human capital
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Strategic human resource management can be broken down into ______ categories.
Answer
Correct Answer:
hard and soft
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Human resource management aligns knowledge, skills, and ______ with the organization’s needs.
Answer
Correct Answer:
abilities
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Companies engage in ______ to identify the pool of potential employees.
Answer
Correct Answer:
recruitment
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A pattern of planned human resource deployments and activities is known as ______ human resource management.
Answer
Correct Answer:
strategic
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______ is a systematic approach to learning and development.
Answer
Correct Answer:
Training
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Achieving organizational goals through the use of employees is known as ______.
Answer
Correct Answer:
human resource management
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Although potential bias can occur, ______is the most common way to examine a potential employee.
Answer
Correct Answer:
an interview
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______ is a method of ongoing communication to provide essential feedback on how well an employee has met department and organizational goals.
Answer
Correct Answer:
Performance management
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Kirkpatrick’s process for developing a training program has ______ steps.
Answer
Correct Answer:
ten
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Human resource management responsibilities fall into ______ categories.
Answer
Correct Answer:
three
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Which of the following performance methods include ratings from management, peers, and customers?
Answer
Correct Answer:
360-degree feedback
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Steve has good ______ and tries to keep his emails to a minimum, and always starts off every email with a proper greeting and does not use shorthand text or emoji’s.
Answer
Correct Answer:
netiquette
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Managers spend an estimated ______ of their time communicating with others both face-to-face and through written correspondence.
Answer
Correct Answer:
80%
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During face-to-face communication, the manager takes notice of ______ to see if the message was received by looking at visual body cues and facial expressions of his team.
Answer
Correct Answer:
nonverbal communication
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An example of ______ is a CEO started off a meeting by saying, “We are a better company than this.”
Answer
Correct Answer:
a trigger phrase
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Many companies combat ______ by blocking the usage of certain websites on employees’ computers.
Answer
Correct Answer:
cyberslacking
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Decentralization Networks in which members of the organization can communicate with anyone?
Answer
Correct Answer:
true
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An exchange of information between individuals or organizations belonging to different cultural groups is known as?
Answer
Correct Answer:
Cross-Cultural Communication
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A Communication Network is a pattern of_____ that determines who communicates with whom.
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Correct Answer:
interaction
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Communication Apprehension: an _______ anxiety toward anticipated communication with others. ?
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Correct Answer:
individual
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The communication not sharing or exchanging of information.
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Correct Answer:
false
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The channel is a medium that transmits the message.?
Answer
Correct Answer:
true
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The channel is a medium that transmits the message.?
Answer
Correct Answer:
true
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Which of the following is used for centralized network databases?
Answer
Correct Answer:
raid 5
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Active Listening way of listening that is ______nonjudgmental, and engaged.
Answer
Correct Answer:
empathetic
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Absorptive capacity is the capacity of an individual unit to learn?
Answer
Correct Answer:
false
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Communication that begins at the lowest levels of an organizational hierarchy (such as the entry level) and travels up the hierarchy is known as ?
Answer
Correct Answer:
upward communication
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In the workplace context, two-way communication is when a manager sends a message to employees and allows for questions to be asked and feedback to be shared is known as?
Answer
Correct Answer:
Two-Way Communication
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Trigger words are Phrases and words that result in individual communication breakdowns.
Answer
Correct Answer:
false
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Social networking is the Websites and applications that enable interaction and increase socialization?
Answer
Correct Answer:
true
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Describes the two-way communication process by defining the steps of sender, encoding, channel, decoding, and receiver.is known as?
Answer
Correct Answer:
Shannon-Weaver Model of Communication
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The source of message transmission in the Shannon-Weaver model of communication is known ?
Answer
Correct Answer:
sender
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Is the receiver of a transmitted message in the Shannon-Weaver model of communication?
Answer
Correct Answer:
true
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Public relation is found in ______“A strategic communication process that builds mutually beneficial relationships between organizations and their publics” (Public Relations Society of America, n.d.).
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Correct Answer:
1947
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The process through which people transmit meaning to other individuals through messages in the context of a formal organization is known as?
Answer
Correct Answer:
organizational communication
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In the workplace context, one-way communication is when a manager sends a message and it is received by employees; employees do not question or share feedback with the manager is known as ?
Answer
Correct Answer:
one way communication
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Any communication barrier that may affect how a person interprets a message is known as ?
Answer
Correct Answer:
noise
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A system of online etiquette, particularly over email is known as?
Answer
Correct Answer:
Netiquette
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Knowledge transfer is when individual units gain knowledge from other units to enhance innovation and performance.?
Answer
Correct Answer:
false
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organiledge Management is a disorder process of organization-wide coordination in pursuit of major organizational goals.?
Answer
Correct Answer:
false
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Jargon is the language, especially the vocabulary, peculiar to a particular trade, profession, or group.?
Answer
Correct Answer:
true
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Occurs laterally across an organization’s hierarchy is known as?
Answer
Correct Answer:
Horizontal communication
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Communication that flows between employees inside the organization and with a variety of people outside the organization. Is known as ?
Answer
Correct Answer:
External communication
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According to the _____of communication, the encoder transforms the message into a signal, which is transmitted to the receiver.
Answer
Correct Answer:
Shannon-Weaver model
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Communication that follows the chain of command from the C-suite executives down to employees at the operating level is known as ?
Answer
Correct Answer:
Downward Communication
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Decoding is according to the Shannon-Weaver model of ________, decoding occurs after encoding, allowing the receiver to translate and understand a message.
Answer
Correct Answer:
communication
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Networks in which members of the organization can communicate with anyone is known as ?
Answer
Correct Answer:
Decentralized Networks
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Cyberslacking is not using the internet for personal reasons during working hours.
Answer
Correct Answer:
false
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An exchange of information between individuals or organizations belonging to different cultural groups.is know as?
Answer
Correct Answer:
Cross-Cultural Communication
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A pattern of interaction that determines who communicates with whom is known as ?
Answer
Correct Answer:
Communication Network
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Communication apprehension: an ordinary anxiety toward anticipated communication with others.
Answer
Correct Answer:
false
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The sharing or exchanging of information is known as?
Answer
Correct Answer:
Communication
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The channel is a medium that does not transmit the message.
Answer
Correct Answer:
False
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A centralized network architecture is built around a _____server that handles all the major processing.
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Correct Answer:
Single
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A way of listening that is empathetic, nonjudgmental, and engaged is called
Answer
Correct Answer:
Active Listening
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The capacity of an organizational unit to learn is called:
Answer
Correct Answer:
Absorptive Capacity
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