Correct Answer:
Innocuous terms substituted for blunt ones
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A group in which a consumer desires to become a member is called a(n) _____ group.
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Aspirational
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All of the following except ________ are characteristics of social media and mobile communication.
Answer
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Creating countless opportunities but few meaningful challenges
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A ________ is the richest communication medium.
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Face-to-face conversation
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A reason for discouraging workplace romance is ______.
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Favoritism
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An employee who needs services or products from other parts of the organization to complete his or her work is called a(n)______ employee.
Answer
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Internal
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Regularly occurring lines of communication in an organization are known as ______.
Answer
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Networks
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When employees and supervisors do not share basic views of organizational issues and job duties, it is known as ______.
Answer
Correct Answer:
Semantic information distance
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Which of the following is true of sexual harassment at work?
Answer
Correct Answer:
It can include pursuing someone romantically.
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Informal communication networks are commonly called ______.
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Grapevines
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Which is the best example of communication within the white space?
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Correct Answer:
Discussing an issue with someone in another department
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Which of the following is a technique used to alter messages?
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Correct Answer:
General distortion
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Word choice, tone of voice, and eye contact all reveal the ______ layer of a message.
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Relational
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Networking begins with interpersonal communication ______.
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Dyads
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Failure to be an active listener is one barrier to quality customer service.
Answer
Correct Answer:
True
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Ingratiation is a more effective strategy than advocacy when communicating with supervisors.
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Correct Answer:
False
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Communication Privacy Management theory states that we regulate our privacy by the rules set by others.
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Correct Answer:
False
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Upward distortion occurs when messages are altered as they move up the employee chain.
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Correct Answer:
True
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Professional etiquette is a matter of displaying social etiquette or good manners in a professional setting.
Answer
Correct Answer:
True
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The failure of subordinates to pass information on to supervisors is called_____
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Withholding
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The portion of the résumé that is void of text is called_____
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White space
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The alteration of messages sent from supervisors to subordinates is called upward distortion.
Answer
Correct Answer:
False
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Superior is a_____ person.
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Higher-status
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_____occurs when an employee summarizes a message in such a way that emphasis is placed on certain aspects of the message.
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Summarization
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Subordinate is an employee, typically a _____person.
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Lower-status
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Sexual identity is one’s identity based on_____
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Correct Answer:
To whom one is attracted sexually
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A difference in perception that exists between employees and supervisors over fundamental areas such as organizational issues or basic job duties refers to_____
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Semantic information distance
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Self disclose means to share information that people already know about us.
Answer
Correct Answer:
False
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Displaying the behaviors of social etiquette and good manners in a professional setting refers to_____
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Correct Answer:
Professional etiquette
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Organizational chart is the visual representation of the supervision and reporting structure of a company that outlines the_____ communication network.
Answer
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Formal
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_____ is characterized by feelings of closeness and trust that you share with other people
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Intimacy
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The co creation of meaning as people interact is known as_____
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Interpersonal communication
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An employee who needs services or products from other parts of the organization to complete his or her work refers to_____
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Internal customer
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A strategy for communicating with a supervisor in which the employee acts warm and friendly toward him or her is known as_____
Answer
Correct Answer:
Ingratiation
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Regularly occurring lines of communication that exist within an organization but are not prescribed by the organizational chart refer to_____
Answer
Correct Answer:
Both a and b
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Regularly occurring lines of communication that exist within an organization but are not prescribed by the organizational chart refer to_____
Answer
Correct Answer:
Both a and b
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When a superior is given a message that the subordinate has changed or altered to serve his or her own purposes it is called_____
Answer
Correct Answer:
General distortion
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When subordinates pass some, but not all, of the information on to the supervisor it is called_____
Answer
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Gatekeeping
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The official lines of communication and reporting structure prescribed by the organizational chart refer to_____
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Formal communication network
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The people or entities that an organization serves or provides products to refer to_____
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External customers
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Dyads means_____
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Two people communicating
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The interaction between employees or representatives of an organization or business and the people the organization sells to or serves is known as_____
Answer
Correct Answer:
Both
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Theory developed by Sandra Petronio that describes how people establish rules about privacy and manage privacy using spatial metaphors is called communication privacy management.
Answer
Correct Answer:
True
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A group of individuals who regularly share a line of communication; can be_____
Answer
Correct Answer:
Both
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A strategy for communicating with a supervisor in which the employee evaluates the supervisor’s needs and preferences and then develops a message, an argument, or a proposal that lines up with those needs and preferences refers to_____
Answer
Correct Answer:
Advocacy
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