Total Quality Management MCQ
Dr. ishikawa is best known for developing a popular quality improvement tool called _____.
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Correct Answer:
Cause-and-effect diagram.
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What type of quality standard do the SAE Aerospace Standards enforce?
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Correct Answer:
Aerospace quality
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What is the name of an Aerospace standard?
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Correct Answer:
Aerospace Standards
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What is the term used by the healthcare industry to refer to any kind of incident that occurs in the context of operations?
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Correct Answer:
Adverse event
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What is the purpose of APQP?
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Correct Answer:
Guarantee quality
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What type of planning ensures quality?
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Correct Answer:
Advanced Product Quality Planning
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What is the name of a planning process using an arrow diagram?
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Correct Answer:
Activity network diagram
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What type of costing is based on the total costs of the product?
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Correct Answer:
Activity-based costing
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What does the term "activity based costing" mean?
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Correct Answer:
The total cost of designing, ordering, and manufacturing a product
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What is the process of certification that an organization can deliver specific services safely and competently?
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Correct Answer:
Accreditation
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What constitutes an acceptable or unacceptable item?
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Correct Answer:
Items sampled
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What type of sampling plan defines the number of items sampled?
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Correct Answer:
Acceptance sampling plan
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What is the Acceptance quality limit?
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Correct Answer:
The acceptance number averaged over a series of lots
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What does exceeding the Acceptance quality limit mean?
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Correct Answer:
The process is no longer satisfactory
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What number is allowed for defects in a sampling lot?
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Correct Answer:
Acceptance number
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What does exceeding the allowable number of defects mean?
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Correct Answer:
The lot is not acceptable
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What is needed to achieve conforming products or services?
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Correct Answer:
The conditions within the company infrastructure
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What does the term "traceability" mean?
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Correct Answer:
The ability to track the history of a part or service
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What is the ability to track the history of a part or service called?
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Correct Answer:
Traceability
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What type of material might be scrapped?
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Correct Answer:
Nonconforming
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What is a decision to dispose of nonconforming material that is unusable in any form called?
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What does the term 'risk' mean?
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Correct Answer:
The result of uncertainty
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What is the result of uncertainty?
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What is an example of a nonconformity product or service?
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What are the specific goals designed to support the Quality Policy?
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Correct Answer:
Quality objectives
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What is a document that defines the scope of an organization's quality management system?
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Correct Answer:
The Quality Manual
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What does the Quality Manual define the scope of?
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Correct Answer:
Quality management system
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What does the Quality Manual provide a description of?
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Correct Answer:
How the processes of the QMS interact
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What is a Quality Management System sometimes called?
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A quality management system is defined by policies, processes, documented procedures and what other things?
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An overall system could be considered to be smaller, what type of process?
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Correct Answer:
Interrelated processes
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What could improving individual processes be a much easier and more effective way to control and improve?
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Correct Answer:
The entire system
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What is a list of steps to take to make a process work properly?
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Correct Answer:
Procedure
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Procedures need not be what if they are specified?
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Correct Answer:
Documented
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What is the term for taking the same steps as a corrective action?
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Correct Answer:
Preventive Action
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What do the initials PDCA stand for?
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Correct Answer:
Plan-Do-Check-Act
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Who popularized the PDCA cycle?
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Correct Answer:
Edward Deming
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Who originated the PDCA cycle?
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Correct Answer:
Walter Shewhart
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What is an example of an infrastructure piece?
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Correct Answer:
Process equipment
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What is the term for the physical surroundings required for a business?
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Correct Answer:
Infrastructure
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A process can be effective, but if it takes too many what to achieve the results, the process may not be considered efficient?
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Correct Answer:
Resources
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What can the effectiveness be used for in ISO 9001?
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Correct Answer:
Assessing a process outcome against the plan for the process
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What is a common plan for assessing process outcomes against a process plan?
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Correct Answer:
ISO 9001 QMS
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What is the act of taking the design outputs and comparing them to the design inputs?
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Correct Answer:
Design verification
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What does it mean to correct the root cause?
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Correct Answer:
The actions taken to correct the root cause of a problem are called a corrective action
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When a nonconformity occurs, there are steps taken to correct what?
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Correct Answer:
The immediate problem
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What does correction mean when a nonconformity occurs?
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Correct Answer:
Steps taken to correct the immediate problem
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What is the ability of a process output to satisfy the requirements it is desired to meet?
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Correct Answer:
Conformity
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What do competence requirements of a job include?
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Correct Answer:
Employee skills
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What is the ability of an employee's known skills and experience to satisfy the requirements of the job?
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Correct Answer:
Competence
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Performance standards depicted by Crosby aim to reduce what in order to directly increase profits?
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What does world-class quality represent?
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Correct Answer:
Best of the best
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What is a term used to indicate a standard of excellence?
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Correct Answer:
World-Class Quality
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What does world-class quality indicate?
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Correct Answer:
A standard of excellence: best of the best
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What is the name of the part of a machine or equipment that is being worked on and not yet processed?
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Correct Answer:
Items between machines or equipment waiting to be processed
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Items between machines or equipment waiting to be processed are called what in the manufacturing world?
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Correct Answer:
Work in process Items
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What are several examples of items that may be prioritized by weighed voting?
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Correct Answer:
Issues, ideas or attributes
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What does the Japanese word for waste translate to in English?
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What is the purpose of verification confirmation?
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Correct Answer:
By examination and provision of objective evidence that specified requirements have been fulfilled
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What sort of evidence is required to prove the requirements of a visa have been fulfilled?
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Correct Answer:
Objective
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What is the process of providing evidence that a requirement has been fulfilled called?
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Correct Answer:
Verification Confirmation
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What type of evidence may be used to confirm the requirements?
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Correct Answer:
Objective
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What is a type II error?
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Correct Answer:
Incorrect decision to accept something when it is unacceptable
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What is the name of the type of error that a decision to reject something is?
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Correct Answer:
Type II error
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Type I error is called what in statistics?
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Correct Answer:
An incorrect decision to reject something
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What does a Type I error signify?
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Correct Answer:
Incorrect decision to reject something
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What is the name of the error that results in rejecting a lot of products?
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Correct Answer:
Type I error
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What is the English meaning of the Japanese word jidoka?
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Correct Answer:
Automation with a human touch
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Where does Toyota Production System fall under?
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Correct Answer:
Lean manufacturing
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What is the first concept in the Toyota Production System called?
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What is the acronym for a comprehensive and structured approach to organizational management?
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Correct Answer:
QUALITY MANAGEMENT
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What is the rate the system generates money through sales?
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Correct Answer:
Throughput
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Throughput is the rate the system generates money through sales or the conversion of what into shipped product?
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Correct Answer:
Inventory
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What is the German word for "cycle time"?
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What does the German word taktzeit translate to?
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Correct Answer:
Cycle time
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What is the average time required to produce a unit of product for a given rate of demand?
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Correct Answer:
Takt time
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What is an example of a system?
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Correct Answer:
System A set of interrelated / interacting processes
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What is another word for "System"?
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How many activities are needed to achieve supplier confidence?
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Who stated nine primary activities are needed to achieve supplier quality assurance?
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Correct Answer:
Joseph M. Juran
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What is the name of the program that HACCP and ISO processes are incorporated into?
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Correct Answer:
SQF Incorporates both HACCP and ISO processes
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What does SQF stand for?
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Correct Answer:
Safe Quality Food
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What is the term for provisions of objective evidence?
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What kind of evidence must be provided when SPC is used?
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Correct Answer:
Objective
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Who administered the Sarbanes Oxley Act?
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Correct Answer:
Securities and Exchange Commission
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What type of company is required to follow Sarbanes Oxley Act rules?
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Correct Answer:
Public companies
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SMED is also known as what?
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Correct Answer:
Quick Changeover
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What kind of diagram shows all the elements of a process?
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Who uses SIPOC diagrams?
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Correct Answer:
Six Sigma process improvement teams
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What is the Japanese word for the practice of numbering part purchases?
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What does the kanji for seiban mean?
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Correct Answer:
Manufacturing
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What does the Japanese word ban mean in the term seiban?
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What type of diagram shows pattern relationships between two variables?
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Correct Answer:
Scatter Diagram
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When are scatter diagrams used to determine correlations?
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Correct Answer:
To demonstrate what happens to one variable when another is changed
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What type of chart shows data points plotted in the order they occur?
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Correct Answer:
Line graphs
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What is an identified reason for a defect or nonconformance that, if eliminated, will prevent reoccurrence?
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Correct Answer:
Root cause
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What is an example of an activity included in risk management?
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Correct Answer:
Assessment
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What is an example of an activity that could be included in risk management?
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Correct Answer:
Prioritization and control
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What is the result of the evaluation of the risk?
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Correct Answer:
Whether or not this risk is acceptable
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What tool or process is used to identify hazards and determine risk?
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Correct Answer:
Risk Management Software
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What are the two methods used to assess risk?
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Correct Answer:
Manually or with assistance of risk management software
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What does the word "Risk" mean in general terms?
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What is the term for the potential for loss?
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