Which of the following are mistakes to avoid when communicating with a customer over email?

The objectives of customer relationship management are all of the following EXCEPT:

Why is it important to have fast response times to customer queries/complaints?

Which of the following is true about customer relationship management?

Knowing what your customers need is important because you can't sell what people don't need.

When dealing with an angry customer over email, what are the things you must avoid to prevent the situation from becoming worse?

What is the disadvantage of email based customer service?

What would be the best way to handle an email inquiry?

Why should a firm say they are sorry even if they feel the customer is wrong?

Why is giving a customer the required information considered good customer service?

How can a company's online ordering process be made more customer friendly?