When dealing with an angry customer over email, what are the things you must avoid to prevent the situation from becoming worse?

Which of the following are ways to build a great relationship with a customer?

Once you have resolved a customer's complaint, you should follow it up with the customer after a few days.

Suppose that you run into an indecisive customer – one that has asked you a number of questions regarding your product but can still not seem to make a decision. What should you do?

Which of the following are things that can help build a great relationship with the customers?

A customer does something in violation of your company policies. What is the one thing you should NOT do when interacting with them?

Which of the following is an example of a care token?

What would be the two needs of a customer when visiting a theme park?

What should be the first thing to be done in problem solving?

What is meant by a 'hard no'?

What is a continuous improvement plan?