Customer Service MCQs (Chapterwise Multiple Choice Questions)

While obtaining a request from a customer, which is suggested?

Repeat back to them to clarify understanding

Suggest another employee to speak to

Nod to show understanding

Jump to the task right away

Answer & Explanation

Correct Answer: Repeat back to them to clarify understanding

Note: This Question is unanswered, help us to find answer for this one

The goodbye greeting is important because it

Brings closure to the sale

Is expected

Is nice

Gives the last impression

Answer & Explanation

Correct Answer: Gives the last impression

Note: This Question is unanswered, help us to find answer for this one

If a customer relays expectations set up by a false promise made by a sales rep, you should...

Own the mistake on their behalf and correct the inaccuracy

Ally with the customer by dismissing the sales rep who will say anything to convert a sale.

Convince the customer they misinterpreted the sales rep's words

Claim their expectations will be fulfilled in the near future

Answer & Explanation

Correct Answer: Own the mistake on their behalf and correct the inaccuracy

Note: This Question is unanswered, help us to find answer for this one

When you can not provide a customer with an immediate solution, what should your next step be?

Take a message and ensure they will receive follow-up contact to resolve the issue

Offer a cash refund to make the problem disappear

Ask them to call when you know a manager will be around

Explain in detail why you are unable to supply help and apologize profusely

Answer & Explanation

Correct Answer: Take a message and ensure they will receive follow-up contact to resolve the issue

Note: This Question is unanswered, help us to find answer for this one

Customer service refers to a company's _______ interactions.

external

internal

internal and external

Answer & Explanation

Correct Answer: internal and external

Note: This Question is unanswered, help us to find answer for this one

If your company consistently takes a long time to answer support calls, the customer gets the impression...

your company must be huge and profitable, because it handles calls nonstop

you are working hard and will provide great support when their time comes

you are too busy to handle your business

This has no effect on customer mindset.

Answer & Explanation

Correct Answer: you are too busy to handle your business

Note: This Question is unanswered, help us to find answer for this one

An important task should be to

Make comfortable chit chat

Grab the customer's attention

Understand the customer's wants and needs

Show products

Answer & Explanation

Correct Answer: Understand the customer's wants and needs

Note: This Question is unanswered, help us to find answer for this one

When a customer asks a lot of questions and takes up a lot of time, it is best to

Suggest they come back another time

Be patient

Answer quickly as possible

Explain you are busy

Answer & Explanation

Correct Answer: Be patient

Note: This Question is unanswered, help us to find answer for this one

CRM stands for:

Communicating Random Meaning

Customers Rudimentarily Managed

Customer Relationship Management

Customers Rarely Matter

Answer & Explanation

Correct Answer: Customer Relationship Management

Note: This Question is unanswered, help us to find answer for this one

Experienced technology users who need information on advanced topics are likely to need a ____.

Reference manual

Technical accuracy

Narrative passage

Compound sentence

Answer & Explanation

Correct Answer: Reference manual

Note: This Question is unanswered, help us to find answer for this one

Customer Service Quick Quiz

Poor Results!

You need a lot of improvement.

Just don't give up!

Correct Answers: 0/10

Start Practicing with our MCQs given below.