Knowing what your customers need is important because you can't sell what people don't need.

When dealing with an angry customer over email, what are the things you must avoid to prevent the situation from becoming worse?

Which of the following are ways to build a great relationship with a customer?

Once you have resolved a customer's complaint, you should follow it up with the customer after a few days.

Suppose that you run into an indecisive customer – one that has asked you a number of questions regarding your product but can still not seem to make a decision. What should you do?

Which of the following are things that can help build a great relationship with the customers?

How can a company's online ordering process be made more customer friendly?

Which of the following is an example of a care token?

What would be the two needs of a customer when visiting a theme park?

What should be the first thing to be done in problem solving?

What is meant by a 'hard no'?