How can a company's online ordering process be made more customer friendly?

Why is giving a customer the required information considered good customer service?

Why should a firm say they are sorry even if they feel the customer is wrong?

What would be the best way to handle an email inquiry?

What is the disadvantage of email based customer service?

What does a customer with a problem expect from a customer service representative?

Knowing what your customers need is important because you can't sell what people don't need.

Which of the following is true about customer relationship management?

Why is it important to have fast response times to customer queries/complaints?

The objectives of customer relationship management are all of the following EXCEPT:

Which of the following are mistakes to avoid when communicating with a customer over email?