> > >

Customer Service MCQs

Why should a firm say they are sorry even if they feel the customer is wrong?

The firm can later tell the customer he/she was actually the wrong one, after he/she has calmed down.

The firm should always take the blame and learn from it.

The focus should be on finding out what would satisfy the customer and solving the problem, not determining blame.

They can later put the blame on a third party.

Answer

Correct Answer: The focus should be on finding out what would satisfy the customer and solving the problem, not determining blame.

Explanation:

Note: This Question is unanswered, help us to find answer for this one

Customer Service Skill Assessment

Your Skill Level: Poor

Retake Quizzes to improve it