Why is it important to have fast response times to customer queries/complaints?

Which of the following is true about customer relationship management?

Knowing what your customers need is important because you can't sell what people don't need.

When dealing with an angry customer over email, what are the things you must avoid to prevent the situation from becoming worse?

Which of the following are ways to build a great relationship with a customer?

Once you have resolved a customer's complaint, you should follow it up with the customer after a few days.

Why should a firm say they are sorry even if they feel the customer is wrong?

Why is giving a customer the required information considered good customer service?

How can a company's online ordering process be made more customer friendly?

Which of the following is an example of a care token?

What would be the two needs of a customer when visiting a theme park?