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Customer Service MCQs

Why is giving a customer the required information considered good customer service?

It makes the customer feel they got something for nothing.

It makes the customer feel guilty if they ever have a problem.

It allows you to upsell to the customer something they do not need.

It allows you to add value for the customer and help them make an informed decision.

Answer

Correct Answer: It allows you to add value for the customer and help them make an informed decision.

Explanation:

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