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Customer Service MCQs

What would be the best way to handle an email inquiry?

Ignoring the email and seeing if they email a second time

An immediate automatic email response letting the customer know someone will reply within 24 hours, followed up by a reply from a customer service representative within 24 hours

Informing them the answer is in the company FAQs and they should look there

Replying to the email a week later after investigating

Answer

Correct Answer: An immediate automatic email response letting the customer know someone will reply within 24 hours, followed up by a reply from a customer service representative within 24 hours

Explanation:

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