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Customer Service MCQs

Providing customer service on the internet is different from providing customer service on the phone. Which of the following is/are true about providing customer service on the internet?

Email conversations can feel too formal and rather unfriendly.

The lag between when a customer writes to the company and when the company writes back to them helps offer better responses than is possible on the phone.

Email has become obsolete. Customer service should only be provided over phone.

All of the above.

Answer

Correct Answer: Email conversations can feel too formal and rather unfriendly.

Explanation:

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