Suppose that you have a customer who has unrealistic expectations regarding the time by which you can deliver your service. What is the best way to deal with them?

You promise a customer to get back to them with a solution to their problem within two days. The deadline is over but you still don't have a solution. What should you do?

Which of the following are mistakes to avoid when communicating with a customer over email?

The objectives of customer relationship management are all of the following EXCEPT:

Why is it important to have fast response times to customer queries/complaints?

Which of the following is true about customer relationship management?

Which of the following would be the best way to offer customer service online?

What does a customer with a problem expect from a customer service representative?

What is the disadvantage of email based customer service?

What would be the best way to handle an email inquiry?

Why should a firm say they are sorry even if they feel the customer is wrong?