Suppose that you run into an indecisive customer – one that has asked you a number of questions regarding your product but can still not seem to make a decision. What should you do?

Which of the following are things that can help build a great relationship with the customers?

A customer does something in violation of your company policies. What is the one thing you should NOT do when interacting with them?

If you do not have the authority or the information needed to resolve a customer's complaint, you should:

It is not what you say but how you say it that matters when you are dealing with an agitated customer.

The costs of failing to meet a customer's needs include:

What is meant by a 'hard no'?

What is a continuous improvement plan?

What is the primary purpose of setting goals of customer service?

What is the advantage of email based customer service?

How do CRM(Customer Relationship Management) systems help in sending a consistent message to customers?