How do CRM(Customer Relationship Management) systems help in sending a consistent message to customers? 

What is the advantage of email based customer service?

What is the primary purpose of setting goals of customer service?

What is a continuous improvement plan?

What is meant by a 'hard no'?

What should be the first thing to be done in problem solving?

It is not what you say but how you say it that matters when you are dealing with an agitated customer.

If you do not have the authority or the information needed to resolve a customer's complaint, you should:

A customer does something in violation of your company policies. What is the one thing you should NOT do when interacting with them?

Which of the following are things that can help build a great relationship with the customers?

Suppose that you run into an indecisive customer – one that has asked you a number of questions regarding your product but can still not seem to make a decision. What should you do?