It is not what you say but how you say it that matters when you are dealing with an agitated customer.

The costs of failing to meet a customer's needs include:

Good customer service is about all of the following EXCEPT:

Which of the following help gauge the needs of the customers?

How can email interactions with customers be made good?

To provide good customer service, you need to:

How do CRM(Customer Relationship Management) systems help in sending a consistent message to customers?

What would a monotone and flat voice indicate to a customer?

An unhappy customer wants to cancel their subscription of your services. What should you do?

If you fail to honor your commitment to a customer, you should do all of the following EXCEPT:

Asking an unhappy customer not to leave a negative review on social media can be counterproductive as it may make them think you care less about them and more about your public image.