An unhappy customer wants to cancel their subscription of your services. What should you do?

What would a monotone and flat voice indicate to a customer?

How do CRM(Customer Relationship Management) systems help in sending a consistent message to customers?

What is the advantage of email based customer service?

What is the primary purpose of setting goals of customer service?

What is a continuous improvement plan?

Good customer service is about all of the following EXCEPT:

The costs of failing to meet a customer's needs include:

It is not what you say but how you say it that matters when you are dealing with an agitated customer.

If you do not have the authority or the information needed to resolve a customer's complaint, you should:

A customer does something in violation of your company policies. What is the one thing you should NOT do when interacting with them?