If you do not have the authority or the information needed to resolve a customer's complaint, you should:

It is not what you say but how you say it that matters when you are dealing with an agitated customer.

The costs of failing to meet a customer's needs include:

Good customer service is about all of the following EXCEPT:

Which of the following help gauge the needs of the customers?

How can email interactions with customers be made good?

What is the advantage of email based customer service?

How do CRM(Customer Relationship Management) systems help in sending a consistent message to customers?

What would a monotone and flat voice indicate to a customer?

An unhappy customer wants to cancel their subscription of your services. What should you do?

If you fail to honor your commitment to a customer, you should do all of the following EXCEPT: