Correct Answer: All of the above.
Explanation:
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More Customer Service MCQ Questions
Good customer service is about all of the following EXCEPT:
Which of the following help gauge the needs of the customers?
How can email interactions with customers be made good?
To provide good customer service, you need to:
If a customer insists that you offer them a discount even though there is no ongoing promotion, you should:
What would a monotone and flat voice indicate to a customer?
An unhappy customer wants to cancel their subscription of your services. What should you do?
If you fail to honor your commitment to a customer, you should do all of the following EXCEPT:
Asking an unhappy customer not to leave a negative review on social media can be counterproductive as it may make them think you care less about them and more about your public image.
When dealing with an angry customer: