To provide good customer service, you need to:

If a customer insists that you offer them a discount even though there is no ongoing promotion, you should:

A customer contacts you insisting on a quick resolution of their problem. You need to gather some information to offer them a satisfactory solution. What would be the best way to deal with the situation?

When providing customer service on the internet, you need to make sure that:

At which stage is it important for a business to keep track of what its customers need?

Which of the following are things you should never say to an upset customer?

When dealing with an angry customer:

You have a very informative FAQ page on your website, but a customer still sends you a mail with a lot of questions. You should do all of the following EXCEPT:

Which of the following is/are true regarding Customer Relationship Management?

Are complaining customers good for the business? Why or why not?

All of the following statements about customer needs are true EXCEPT: