Which of the following are things you should never say to an upset customer?

How would you deal with a customer who is unhappy because of their own fault but insists that you solve the problem to their satisfaction?

Which of the following responses can have a negative impact on an angry customer?

What is the desirable response time when replying to a customer over email?

All of the following are essential elements of meeting customer expectations EXCEPT:

Consider the following statement and select the correct answer option.The first step in exceeding your customer's expectations is to know those expectations.

When dealing with an unhappy customer, you should do all of the following EXCEPT:

Customer complaints are gaps between what the customers expect and what a business is able to deliver them.

Effective customer relationship management involves all of the following EXCEPT:

When responding to a first-time complaint from a customer, you should do all of the following EXCEPT:

When a customer writes to you requesting information on a product/service, you should: