Correct Answer: Asking the customer to come back when they have calmed down.
Explanation:
Note: This Question is unanswered, help us to find answer for this one
Customer Service Skill Assessment
Your Skill Level: Poor
Retake Quizzes to improve it
More Customer Service MCQ Questions
What is the desirable response time when replying to a customer over email?
All of the following are essential elements of meeting customer expectations EXCEPT:
Consider the following statement and select the correct answer option.The first step in exceeding your customer's expectations is to know those expectations.
If there is no option but to keep a customer waiting while you try to resolve their complaint, you should:
How can you add the personal touch of a phone interaction to an email exchange with a customer?
Effective customer relationship management involves all of the following EXCEPT:
When responding to a first-time complaint from a customer, you should do all of the following EXCEPT:
When a customer writes to you requesting information on a product/service, you should:
Consider the following statement and select the best answer option. The best way to find out customers’ expectations is to ask them what their expectations are.
If a customer gets in touch with you with a problem but fails to describe it, you should: