Consider the following statement and select the correct answer option.

The first step in exceeding your customer's expectations is to know those expectations.

If there is no option but to keep a customer waiting while you try to resolve their complaint, you should:

How can you add the personal touch of a phone interaction to an email exchange with a customer?

You should say “Thank You” to a customer who gives you:

Which of the following would be the best thing to say to an irate customer?

Select the better of the two replies to a customer who wants to buy a product that is out of stock.

Consider the following statement and select the best answer option. The best way to find out customers’ expectations is to ask them what their expectations are.

If a customer gets in touch with you with a problem but fails to describe it, you should:

Suppose that a customer wrote to you requesting for more information on a product/service. What should your reply ideally be like?

How important is voice and tone in a customer service email?

All of the following are pitfalls to avoid EXCEPT: