How important is voice and tone in a customer service email?

Suppose that a customer wrote to you requesting for more information on a product/service. What should your reply ideally be like?

If a customer gets in touch with you with a problem but fails to describe it, you should:

Consider the following statement and select the best answer option. The best way to find out customers’ expectations is to ask them what their expectations are.

When a customer writes to you requesting information on a product/service, you should:

When responding to a first-time complaint from a customer, you should do all of the following EXCEPT:

You should say “Thank You” to a customer who gives you:

How can you add the personal touch of a phone interaction to an email exchange with a customer?

If there is no option but to keep a customer waiting while you try to resolve their complaint, you should:

Consider the following statement and select the correct answer option.The first step in exceeding your customer's expectations is to know those expectations.

All of the following are essential elements of meeting customer expectations EXCEPT: