All of the following are essential elements of meeting customer expectations EXCEPT:

Consider the following statement and select the correct answer option.The first step in exceeding your customer's expectations is to know those expectations.

If there is no option but to keep a customer waiting while you try to resolve their complaint, you should:

How can you add the personal touch of a phone interaction to an email exchange with a customer?

You should say “Thank You” to a customer who gives you:

Which of the following would be the best thing to say to an irate customer?

When a customer writes to you requesting information on a product/service, you should:

Consider the following statement and select the best answer option. The best way to find out customers’ expectations is to ask them what their expectations are.

If a customer gets in touch with you with a problem but fails to describe it, you should:

Suppose that a customer wrote to you requesting for more information on a product/service. What should your reply ideally be like?

How important is voice and tone in a customer service email?