Identify which of the following will not help you become a better listener?
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Filling in information that may be implied
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______ results when we find it difficult to decipher what is true or not because we are in a constant state of overstimulation.
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Data smog
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Chloe focuses on tasks and outcomes. She is a(n) ______ listener.
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Action-oriented
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______ listening style focuses on a concern for other’s feelings.
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People-oriented
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All of these are typical ways that women listen EXCEPT ______.
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Listening to solve problems
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When you think carefully about what a person has said and evaluate the believability of that information, you are engaging in ______ thinking.
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Critical
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Which of the following is not evaluative feedback?
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Supportive
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After listening to his wife, Demarcus says, “I understand you’re worried about our retirement, so let’s look into options available to us.” This is an example of what type of feedback?
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Supportive
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______ listeners do not listen to information they do not want to hear.
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Avoiders
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Identify the monopolistic listener.
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Thomas wants others to listen to him, but he does not want to listen to them.
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In ______ step in the listening process, we try to retain the information.
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Remembering
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Which of the following describes empathic listening?
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Listening to understand feelings
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Feng is telling Dennis how to set up his wireless router. Dennis is engaging in ______ listening.
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Comprehensive
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The process through which we attempt to decode aural stimuli is referred to as ______.
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Listening
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Hearing is a process that happens ______.
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Automatically
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Responses that place blame on another person is called
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You messages
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A person concerned with time management and thus limits the time available for listening is called
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Time-oriented listener
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A chain-of-command transmission is called
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Serial communication
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Words that trigger emotional deafness, dropping listening efficiency to _____ is called red-flag words
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Zero
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A person who displays a strong interest in others and concern for their feelings; an empathic listener is called people-oriented speaker.
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False
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Restating in one’s own words what another person has said is called
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Paraphrasing
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Nondirective feedback is called
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Non evaluative feedback
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Emptying one’s mind of personal concerns and interfering emotions, and choosing to focus on the person and the here and now is called mindfulness
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True
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Timed negative feedback is called
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Formative feedback
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Listening to help others is called
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Empathic listening
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The careful and deliberate process of message evaluation is called
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Critical thinking
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Listening to evaluate the worth of a message is called critical listening
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True
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A person more concerned with what is said than with the people involved or their feelings is called
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Content-oriented listener
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A person focused on task and concerned with outcomes—what will be done, by whom, and when is called
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Action-oriented listener
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