If your voice is positive and full of energy it tells the customer:

After being asked the same question by the 5th customer, what do you do?

Before hanging up the phone:

Should you check back with a customer if you are keeping them on mute/hold while researching an issue that is taking longer than expected?

When you are angry with someone on the phone you should:

If finding a solution to a problem is taking longer than expected, what should you do?

A customer walks in to your office while you are on the phone with a personal matter.

You have a customer standing at your desk while your phone begins ringing. You...

Generating interest by the way you raise or lower your voice describes which of the following communication skills?

How should you acknowledge a customer when you're asking them to verify information?

If the person who is being asked for does not want to be disturbed, but the call is important, you should: