Correct Answer: You ask the caller in a polite and professional manner if you could call them back
Explanation:
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More Telephone Etiquettes MCQ Questions
Your boss has asked not to be disturbed. The CEO of the company calls. You....
Why is it not a good idea to always leave a lengthy voicemail message?
How can you convey to your listener that you need to discuss sensitive issues over the phone, such as the exchange of personal and protected information?
You should not talk about personal issues on a business call until you have established a personal relationship with your business contact.
Which of the following are considered skillful techniques for someone learning how to use a complicated telephone system?
If your voice is positive and full of energy it tells the customer:
What should you do before you clear a transferred call!
A customer on the phone can hear you smile.
When writing down phone messages you should:
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