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Telephone Etiquettes MCQs

You have a customer standing at your desk while your phone begins ringing. You...

Ask the customer to excuse you while you answer the call and then ask the caller if you may place them on a brief hold.

You answer the phone and continue talking to the customer standing at your desk.

You ignore the phone and take care of the customer.

You ignore the customer and take the call

Answer

Correct Answer: Ask the customer to excuse you while you answer the call and then ask the caller if you may place them on a brief hold.

Explanation:

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