What should you do before you clear a transferred call!

If your voice is positive and full of energy it tells the customer:

After being asked the same question by the 5th customer, what do you do?

Before hanging up the phone:

Should you check back with a customer if you are keeping them on mute/hold while researching an issue that is taking longer than expected?

When you are angry with someone on the phone you should:

Your boss has asked not to be disturbed. The CEO of the company calls. You....

A customer walks in to your office while you are on the phone with a personal matter.

You have a customer standing at your desk while your phone begins ringing. You...

Generating interest by the way you raise or lower your voice describes which of the following communication skills?

How should you acknowledge a customer when you're asking them to verify information?