Correct Answer: True
Explanation:
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More Telephone Etiquettes MCQ Questions
What should you do before you clear a transferred call!
If your voice is positive and full of energy it tells the customer:
After being asked the same question by the 5th customer, what do you do?
Before hanging up the phone:
Should you check back with a customer if you are keeping them on mute/hold while researching an issue that is taking longer than expected?
Why is it not a good idea to always leave a lengthy voicemail message?
Your boss has asked not to be disturbed. The CEO of the company calls. You....
A customer walks in to your office while you are on the phone with a personal matter.
You have a customer standing at your desk while your phone begins ringing. You...
Generating interest by the way you raise or lower your voice describes which of the following communication skills?