Should you check back with a customer if you are keeping them on mute/hold while researching an issue that is taking longer than expected?

When you are angry with someone on the phone you should:

If finding a solution to a problem is taking longer than expected, what should you do?

If a customer is placing an order, despite it taking more time, why is it important to verify the item description before placing the order?

A proper way to answer the phone is to:

While speaking with a customer it is OK to

How should you acknowledge a customer when you're asking them to verify information?

If the person who is being asked for does not want to be disturbed, but the call is important, you should:

How to sound professional on the phone?

Many executives have two telephone numbers for the following reasons:

Always keep the phone ____ from your mouth.