When a person calls while your supervisor is away on vacation and says they must speak to your supervisor right away, you should respond with . . .

When writing down phone messages you should:

A customer on the phone can hear you smile.

What should you do before you clear a transferred call!

If your voice is positive and full of energy it tells the customer:

After being asked the same question by the 5th customer, what do you do?

You should not talk about personal issues on a business call until you have established a personal relationship with your business contact.

How can you convey to your listener that you need to discuss sensitive issues over the phone, such as the exchange of personal and protected information?

Why is it not a good idea to always leave a lengthy voicemail message?

Your boss has asked not to be disturbed. The CEO of the company calls. You....

A customer walks in to your office while you are on the phone with a personal matter.