When you are angry with someone on the phone you should:

If finding a solution to a problem is taking longer than expected, what should you do?

If a customer is placing an order, despite it taking more time, why is it important to verify the item description before placing the order?

A proper way to answer the phone is to:

While speaking with a customer it is OK to

When you recieve a call that is a wrong number you should:

If the person who is being asked for does not want to be disturbed, but the call is important, you should:

How to sound professional on the phone?

Many executives have two telephone numbers for the following reasons:

Always keep the phone ____ from your mouth.

When a customer explains the reason they're calling, which would be the most confident and reassuring response to acknowledge their statement?