If finding a solution to a problem is taking longer than expected, what should you do?

If a customer is placing an order, despite it taking more time, why is it important to verify the item description before placing the order?

A proper way to answer the phone is to:

While speaking with a customer it is OK to

When you recieve a call that is a wrong number you should:

If a customer is very upset, using profanity, and insulting you personally, what is the best approach to handling the call?

How to sound professional on the phone?

Many executives have two telephone numbers for the following reasons:

Always keep the phone ____ from your mouth.

When a customer explains the reason they're calling, which would be the most confident and reassuring response to acknowledge their statement?

Why is it important to try to search for a customer's information to verify vs. ask them to provide it?