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Telephone Etiquettes MCQs

If a customer is placing an order, despite it taking more time, why is it important to verify the item description before placing the order?

So I don't get blamed when the customer calls in to return the wrong item.

Because customers usually miss things like the difference between o's and zero's, etc.

Verifying the description of the item may make the customer realize they gave the wrong item number to fix on the spot rather than them receiving the wrong item and having to return it.

I usually don't worry about it because if they provide the wrong item number, it's not my fault if they get the wrong thing.

Answer

Correct Answer: Verifying the description of the item may make the customer realize they gave the wrong item number to fix on the spot rather than them receiving the wrong item and having to return it.

Explanation:

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