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Telephone Etiquettes MCQs

If a customer is very upset, using profanity, and insulting you personally, what is the best approach to handling the call?

Warn them that you'll hang up if they keep swearing or yelling.

Put them on hold without explanation and get a supervisor.

Disconnect them without warning.

Wait for the customer to pause, apologize if appropriate, explain you're willing to assist and if they're not satisfied with the result, you will escalate to a supervisor.

Answer

Correct Answer: Wait for the customer to pause, apologize if appropriate, explain you're willing to assist and if they're not satisfied with the result, you will escalate to a supervisor.

Explanation:

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