Correct Answer: Know the company procedures for this type of call and then use your own judgement
Explanation:
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More Telephone Etiquettes MCQ Questions
How should you acknowledge a customer when you're asking them to verify information?
Generating interest by the way you raise or lower your voice describes which of the following communication skills?
You have a customer standing at your desk while your phone begins ringing. You...
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Should you check back with a customer if you are keeping them on mute/hold while researching an issue that is taking longer than expected?
Before hanging up the phone:
After being asked the same question by the 5th customer, what do you do?
If your voice is positive and full of energy it tells the customer: