Salesforce CRM MCQ Questions Answers

1. Because buyers make _____ in their decision processes, salespeople should be prepared for it.

2. After presenting a feature-benefit sequence, the salesperson should use a ____ type of question.

3. When a lead is first assigned to a Sales force user it is marked as:

4. What setting has to be changed to allow mass editing in a list view

5. What is a flexible collection of accounts and users where users have at least read access to accounts?

6. Regarding Salesforce... What does DRO stand for?

7. Which of the following is a free support offering from salesforce.com

8. Which of the following is a standard salesforce user type

9. Which field is used for an individual that is associated with multiple organizations?

10. What is the maximum number of records you merge at the same time?

11. A list of products sold by a company is found and created in what Salesforce feature?

12. Self-service customers may use what type of Salesforce login?

13. A draft article that has been assigned to another for editing is called what?

14. A campaign influence report shows a Salesforce user what data?

15. Under "create new", what options are available?

16. What tab allows a user to view multiple Salesforce tabs in one location?

17. How many records can you mass update at once?

18. Which of the following are portals available on the force.com platform

19. Time-Dependent Workflow Actions are prohibited when Evaluation Criteria is:

20. You can send mass emails from a Developer Edition Org.

21. Salesforce.com's CRM solution is broken down into several broad categories. Which of these is NOT one of them?

22. What is the maximum number of records that can be shown in the Recent Items menu (commonly on the left-side of the screen)?

23. What Sales force tool gives clear visibility of sales, pipelines, and profit?

24. Native Salesforce tool that allows a user to search for new contacts and leads globally.

25. Which of these is a platform that can be used with Salesforce.com?

26. Campaigns can include which field(s)?

27. An activity that has a scheduled time is referred to as a(n):

28. What field on a Lead denotes if the record is converted?

29. A place where documents, reports, and dashboards can be stored is a:

30. According to the Salesforce definition, an article:

31. What type of files can be uploaded to the document library?

32. Which statement is TRUE about chatter?

33. What statement is true about reports and campaigns?

34. Salesforce can pull reports for which of the following information fields?

35. You can do this on Chatter:

36. What is the model of software development and distribution that is completely hosted on the internet?

37. You can trasfer information from SalesForce to Excel?

38. By which channels can an article be viewed?

39. What is the reporting tool called that allows a user to pull specific data/narrow the scope?

40. If a contact is associated with multiple organizations this information will appear in which areas of Salesforce?

41. Page layouts can be assigned to a Record Type.

42. What is one way to import existing company contacts and information?

43. The main function of the document library is:

44. How do you create a recurring event?

45. What is the definition of a product?

46. Where can you find additional applications for Salesforce?

47. What is AppExchange?

48. How do you disable an inactive Salesforce user?

49. What is the connecting account for multiple accounts with one common office/organization?

50. What field do you find the "log a call" feature under an organization?

51. What is the Salesforce term for duplicating an account/activity/contact etc?

52. What is the term for the number of days an opportunity has been open (since creation)?

53. How do you leave a note for another user about a specific organization?

54. An account can be which of the following?

55. Is mass edit available to all users?

56. How do you setup email notifications for specific chatter groups?

57. True or False: There is a way to "Mass Delete" accounts from Salesforce.

58. Which of the following statements is true about leads and contacts?

59. A log of emails sent through Salesforce.com can be found under:

60. This is a real time collaboration tool that can be used for projects, groups, individuals, or initiatives:

61. Which statement is TRUE about the calendar function?

62. What is the cloud computing PaaS system from Salesforce.com?

63. What is Force.com Labs?

64. What Salesforce tool allows for updates to multiple contacts at one time?

65. As an administrator, how would you go about importing a large number of opportunities?

66. What does Conga Composer do?

67. What is the customer support help desk offering from Salesforce.com?

68. What is a detailed description of a customer's feedback, complaint, or issue?

69. How do you easily/natively share a report with another user?

70. Which of these companies does Salesforce integrate as an email marketing tool?

71. Which of the following is a free license?

72. What type of application is "ExactTarget" (used through AppExchange)?

73. There are four main certification paths available in Salesforce.com. Which of these is NOT one of them?

74. Which of the following is NOT a report format in Salesforce?

75. What is the Salesforce reporting interface called?

76. A "contact role" is defined as:

77. A campaign that hosts/deploys multiple campaigns under it is called a:

78. Which of the following is a Salesforce tool that allows companies to track marketing initiatives?

79. What is word "app" short for?