Salesforce CRM MCQs (Chapterwise Multiple Choice Questions)

A list of products sold by a company is found and created in what Salesforce feature?

Product List

Salesforce Store

Quickbooks

Pricebooks

Answer & Explanation

Correct Answer: Pricebooks

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Which of the following is a free license?

Partner Portal

Knowledge

Siteforce

Chatter

Answer & Explanation

Correct Answer: Chatter

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What Salesforce tool allows for updates to multiple contacts at one time?

Excel sheet uploader

Mass upload tool

Apex data loader

Outlook configuration

Answer & Explanation

Correct Answer: Apex data loader

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How do you setup email notifications for specific chatter groups?

Notifications are on by default, no action necessary

Administrator must turn on chatter email notifications

Not possible through Salesforce

Must be changed on your email server

Answer & Explanation

Correct Answer: Administrator must turn on chatter email notifications

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What is AppExchange?

The Salesforce.com app that is located in the iTunes Store.

An app that helps companies swap ideas about how they implement Salesforce.com.

A marketplace for cloud computing applications built for the Salesforce.com community.

A forum for Salesforce.com users to discuss their own applications.

One of the many acquisitions made by Salesforce.com.

Answer & Explanation

Correct Answer: A marketplace for cloud computing applications built for the Salesforce.com community.

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What is one way to import existing company contacts and information?

All of these

Manual Input

Connect for Outlook

Excel Sheets and Data Loader

Answer & Explanation

Correct Answer: All of these

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An activity that has a scheduled time is referred to as a(n):

Meeting

Event

Task

Appointment

Answer & Explanation

Correct Answer: Event

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How many records can you mass update at once?

50

As many as you'd like

200

1,000

Answer & Explanation

Correct Answer: 200

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Is mass edit available to all users?

Yes

No

Answer & Explanation

Correct Answer: No

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Which of the following is NOT a report format in Salesforce?

Campaign

Matrix

Summary

Tabular

Answer & Explanation

Correct Answer: Campaign

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Salesforce CRM Quick Quiz

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